CertifiedPeer Support Specialist-Call Center
Coastal Horizons Center
Wilmington, NC
Full-time
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Benefits
Dental Coverage
Health Insurance
Paid Time Off
Job Description
lvement. Using personal recovery experience, the Peer Support Specialist encourages engagement in clinical, wellness, and justice-related services while documenting services and supporting care coordination.
JOB TITLE: Certified Peer Support Specialist-Call Center
SCHEDULE: Monday Friday, Full Time
LOCATION: Onsite/New Hanover and Brunswick Counties
REQUIRED EDUCATIONAL/EXPERIENTIAL QUALIFICATIONS:
• Must be a NCCPSS (NC Certified Peer Support Specialist
• At least 18 months of lived experience in recovery from a significant mental illness and/or substance use disorder and lived experience with involvement in the justice system
• A high school diploma or equivalent
POSITION HIGHLIGHTS: The Peer Support Specialist provides recovery based supportive services for Coastal Horizons clients to assist them in pursuing and achieving health, wellness, & recovery goals. The Forensic Peer Support Specialist will provide support to individuals seeking treatment via a Call Center to streamline individuals into treatment, provide resources, streamline to justice services programming, and engage at the onset of treatment services. Must be able to exemplify strong communication skills when answering incoming calls.
ADDITIONAL INFORMATION:
Promotes engagement in therapy with clinicians, engagement with psychiatric appointments, involvement and engagement with wellness services and recovery support, and engagement with justice services programming. Completes all tracking and reporting requirements for outcomes and evaluation, and documents services and calls provided. Assists clients in a variety of ways call support, sharing of personal recovery story, resource acquisition, coordination of care.
SALARY & BENEFITS:
• Competitive salary based on experience
• Comprehensive medical, dental, and vision insurance
• Educational loan repayment programs & Career growth
• Retirement savings plan/401K
• Paid time off programs, rollover hours, 14 paid holidays
• Employee engagement activities, resource groups, and diversity events
HOW TO APPLY:
Interested candidates should submit their resume and cover letter through our Careers Page. If you require an accommodation during the application process, please contact us at jobs@coastalhorizons.org.
We look forward to reviewing your application!
EEO STATEMENT
Coastal Horizons is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.
JOB TITLE: Certified Peer Support Specialist-Call Center
SCHEDULE: Monday Friday, Full Time
LOCATION: Onsite/New Hanover and Brunswick Counties
REQUIRED EDUCATIONAL/EXPERIENTIAL QUALIFICATIONS:
• Must be a NCCPSS (NC Certified Peer Support Specialist
• At least 18 months of lived experience in recovery from a significant mental illness and/or substance use disorder and lived experience with involvement in the justice system
• A high school diploma or equivalent
POSITION HIGHLIGHTS: The Peer Support Specialist provides recovery based supportive services for Coastal Horizons clients to assist them in pursuing and achieving health, wellness, & recovery goals. The Forensic Peer Support Specialist will provide support to individuals seeking treatment via a Call Center to streamline individuals into treatment, provide resources, streamline to justice services programming, and engage at the onset of treatment services. Must be able to exemplify strong communication skills when answering incoming calls.
ADDITIONAL INFORMATION:
Promotes engagement in therapy with clinicians, engagement with psychiatric appointments, involvement and engagement with wellness services and recovery support, and engagement with justice services programming. Completes all tracking and reporting requirements for outcomes and evaluation, and documents services and calls provided. Assists clients in a variety of ways call support, sharing of personal recovery story, resource acquisition, coordination of care.
SALARY & BENEFITS:
• Competitive salary based on experience
• Comprehensive medical, dental, and vision insurance
• Educational loan repayment programs & Career growth
• Retirement savings plan/401K
• Paid time off programs, rollover hours, 14 paid holidays
• Employee engagement activities, resource groups, and diversity events
HOW TO APPLY:
Interested candidates should submit their resume and cover letter through our Careers Page. If you require an accommodation during the application process, please contact us at jobs@coastalhorizons.org.
We look forward to reviewing your application!
EEO STATEMENT
Coastal Horizons is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.
Qualifications
- • The position requires NC Certified Peer Support Specialist (NCCPSS) certification and the ability to meet Forensic Peer Support designation criteria, including lived experience with justice system involvement
- • Must be a NCCPSS (NC Certified Peer Support Specialist
- • At least 18 months of lived experience in recovery from a significant mental illness and/or substance use disorder and lived experience with involvement in the justice system
- • A high school diploma or equivalent
- • Must be able to exemplify strong communication skills when answering incoming calls
Benefits
- • Competitive salary based on experience
- • Comprehensive medical, dental, and vision insurance
- • Educational loan repayment programs & Career growth
- • Retirement savings plan/401K
- • Paid time off programs, rollover hours, 14 paid holidays
- • Employee engagement activities, resource groups, and diversity events
Responsibilities
- • Using personal recovery experience, the Peer Support Specialist encourages engagement in clinical, wellness, and justice-related services while documenting services and supporting care coordination
- • The Forensic Peer Support Specialist will provide support to individuals seeking treatment via a Call Center to streamline individuals into treatment, provide resources, streamline to justice services programming, and engage at the onset of treatment services
- • Promotes engagement in therapy with clinicians, engagement with psychiatric appointments, involvement and engagement with wellness services and recovery support, and engagement with justice services programming
- • Completes all tracking and reporting requirements for outcomes and evaluation, and documents services and calls provided
- • Assists clients in a variety of ways call support, sharing of personal recovery story, resource acquisition, coordination of care