Desktop Support - SF
Eleven Recruiting
San Francisco, CA
Contractor
Posted Mar 6, 2026
30–40 an hour
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via LinkedIn
Job Description
ry candidate we place.
Our client, an investment firm, is seeking a Desktop Support Technician to join their team in San Francisco, CA!
Responsibilities:
• Serve as the first point of contact for technical support requests via ticketing system, email, Teams, phone, and walk-ups.
• Troubleshoot and resolve issues in a Windows-focused environment, including desktops, laptops, printers, and peripherals.
• Manage and support user accounts, password resets, and group memberships in Active Directory.
• Provide day-to-day support for Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.).
• Assist with remote connectivity issues such as VPN, MFA, and mobile device setup.
• Support conference room setups, Zoom/Teams calls, and general AV equipment troubleshooting.
• Help with new hire onboarding, workstation setup, and basic hardware deployments.
• Maintain accurate documentation of issues, fixes, and processes in the knowledge base.
• Deliver white-glove customer service, ensuring employees, executives, and high net-worth individuals have a smooth technology experience.
Qualifications:
• 2+ years of IT support or help desk experience (corporate or professional services experience is a plus).
• Hands-on experience supporting Windows 10/11 environments.
• Experience with Active Directory for account creation, password resets, and group management.
• Strong working knowledge of Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint).
• Familiarity with networking basics (DNS, DHCP, VPN).
• Experience supporting conference rooms, telephony, or video conferencing systems.
• Strong communication and interpersonal skills; proven ability to deliver excellent customer service.
• Experience using a ticketing system (ServiceNow, Jira, or similar).
• Bachelor’s degree in IT/Computer Science or equivalent practical experience preferred.
Pay Rate: $30.00 - $40.00/hr
Our client, an investment firm, is seeking a Desktop Support Technician to join their team in San Francisco, CA!
Responsibilities:
• Serve as the first point of contact for technical support requests via ticketing system, email, Teams, phone, and walk-ups.
• Troubleshoot and resolve issues in a Windows-focused environment, including desktops, laptops, printers, and peripherals.
• Manage and support user accounts, password resets, and group memberships in Active Directory.
• Provide day-to-day support for Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.).
• Assist with remote connectivity issues such as VPN, MFA, and mobile device setup.
• Support conference room setups, Zoom/Teams calls, and general AV equipment troubleshooting.
• Help with new hire onboarding, workstation setup, and basic hardware deployments.
• Maintain accurate documentation of issues, fixes, and processes in the knowledge base.
• Deliver white-glove customer service, ensuring employees, executives, and high net-worth individuals have a smooth technology experience.
Qualifications:
• 2+ years of IT support or help desk experience (corporate or professional services experience is a plus).
• Hands-on experience supporting Windows 10/11 environments.
• Experience with Active Directory for account creation, password resets, and group management.
• Strong working knowledge of Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint).
• Familiarity with networking basics (DNS, DHCP, VPN).
• Experience supporting conference rooms, telephony, or video conferencing systems.
• Strong communication and interpersonal skills; proven ability to deliver excellent customer service.
• Experience using a ticketing system (ServiceNow, Jira, or similar).
• Bachelor’s degree in IT/Computer Science or equivalent practical experience preferred.
Pay Rate: $30.00 - $40.00/hr
Qualifications
- • Hands-on experience supporting Windows 10/11 environments
- • Experience with Active Directory for account creation, password resets, and group management
- • Strong working knowledge of Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint)
- • Familiarity with networking basics (DNS, DHCP, VPN)
- • Experience supporting conference rooms, telephony, or video conferencing systems
- • Strong communication and interpersonal skills; proven ability to deliver excellent customer service
- • Experience using a ticketing system (ServiceNow, Jira, or similar)
Benefits
- • Pay Rate: $30.00 - $40.00/hr
Responsibilities
- • Serve as the first point of contact for technical support requests via ticketing system, email, Teams, phone, and walk-ups
- • Troubleshoot and resolve issues in a Windows-focused environment, including desktops, laptops, printers, and peripherals
- • Manage and support user accounts, password resets, and group memberships in Active Directory
- • Provide day-to-day support for Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.)
- • Assist with remote connectivity issues such as VPN, MFA, and mobile device setup
- • Support conference room setups, Zoom/Teams calls, and general AV equipment troubleshooting
- • Help with new hire onboarding, workstation setup, and basic hardware deployments
- • Maintain accurate documentation of issues, fixes, and processes in the knowledge base
- • Deliver white-glove customer service, ensuring employees, executives, and high net-worth individuals have a smooth technology experience