Customer Support Associate
Coca Cola
Whittier, CA
Full-time
Posted Mar 14, 2026
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via Employeverse Jobs - Emplevista
Benefits
Health Insurance
Dental Coverage
Job Description
0% paid medical, dental, and vision options for workers!
• Offering 100% employer-paid life insurance demonstrates a company's commitment to the wellbeing and financial security of its staff, enhancing its reputation as a considerate and supportive employer
• Employees enrolled in a 401K program with employer matching contributions are more likely to feel invested in their organization and remain loyal to their company
• Product Discounts
• Much more!
A vital aspect of your role as a customer care representative is to maintain a positive attitude at all times, even when dealing with challenging customers
As an essential member of the Business Support Services Team, the Customer Care Representative plays a significant role in providing exceptional customer service to both internal and external customers of Coca-Cola Bottling Company High Country. This is facilitated through an extensive understanding of Company products and programs, and by collaborating with team members within the Business Support Services Department. The Customer Care Representative is also responsible for dispatching service and sales calls, paging drivers, and directing incoming calls to the appropriate departments.
Job requirements
• Guarantee efficient communication flow by answering multi-line phone calls and referring them to the necessary departments, paging, and redirecting to voicemail or email, where appropriate.
• Our sales and service team is highly organized and well-trained, enabling us to handle any call that comes our way with confidence and professionalism.
• Ensure compliance with the established timetable for handling the opening and closing of office and lobby windows.
• Kindly welcome customers and visitors, determine their desires, liaise with the appropriate staff members, and escort the patron to the correct contact, unit, or section.
• Perform the daily checks processing and scanning function diligently.
• Manage equipment-related service requests and implement changes as required, including adding or removing process equipment, or transferring equipment between accounts.
• Process walk-in sales.
• Ensure that all incoming mail is promptly processed, sorted, and distributed to the intended departments for swift action.
• Ensure timely delivery of outgoing mail by utilizing the most efficient postal or courier options such as USPS, Fed Ex, or our internal mail truck.
• Keep accurate records of all the cash box transactions for auditing purposes.
• Effectively Managing Operations' Purchase Orders and Returnable Packaging Requests.
• Administer the dispatch process of orders to the company's numerous warehouses.
• Stock up on stationery supplies, including business cards, ink, and other office essentials, for Sales Centers.
• Your task is to manage the distribution and acquisition of standardized wear in accordance with established policies.
• Make sure to use the most effective techniques in line with the donation procedure when organizing donations.
• The Unique Blend of Armada Coffee.
• The backup for a vault teller must possess good communication skills to work effectively with customers and co-workers.
• Provide administrative support to different departments across the organization.
• When collaborating with your colleagues, bosses, or other associates, you must maintain a courteous and professional attitude.
• Make sure to follow all protocols, policies, and work instructions without fail.
• To avoid accidents, practice safety measures and utilize the appropriate safety gear always.
• Build a shared sense of purpose among staff members at all levels to achieve common aspirations.
Types of Skills That Enhance Job Performance
• Dexterity in managing a range of phone calls on multiple lines is a vital skill for an executive assistant.
• Capability to adeptly operate a personal computer to complete various assignments that include paging, inputting orders, formatting documents, and analyzing numerical data.
• Ability to multi-task.
• Being able to cope well with unforeseen changes in the workplace is a sign of having excellent adaptability skills.
• The capability to communicate through verbal and written means with accuracy and brevity is crucial to being a competent communicator.
• Enthusiasm is the ability to inject fervor and momentum into routine tasks and plans, as well as more significant, extended commitments.
• Consistently exhibiting reliable attendance and accessibility to co-workers and superiors is a key characteristic of a successful team member.
• Ensure safety and security by following procedures and handling equipment and materials correctly.
• Multitasking with precision and being detail oriented are critical competencies for anyone working in an organizational capacity.
• Keeping sensitive information private is a must.
• Upholding the values of honesty, integrity, trust, and respect is essential to creating a trustworthy and positive reputation for the company.
Requirements:
Education and Experience:
• With the availability of online courses and testing, individuals can now obtain a high school diploma or GED without having to attend traditional classes
• To perform well in this position, it is necessary for the individual to possess either one year of customer service experience or a combination of education and practical experience that equips them with the necessary knowledge and skills.
Training Requirements:
• New Hire Orientation
• With a focus on real-world scenarios, the safety training provided by the company prepares employees for potential hazards and equips them with the knowledge and skills needed to respond appropriately
• All workers must take part in the Annual Diversity and Harassment Training to learn strategies for embracing diversity while preventing discrimination
Physical Demands:
• It is necessary to sit in one position for several hours while using a computer for most office-based occupations.
• This occupation requires utilizing bodily movements such as walking, speaking, and listening to sounds. Also, it involves handling and interacting with objects utilizing one's hands. Vision of this nature necessitates concentration and visual clarity, especially during computer usage.
PPE should not be seen as a substitute for proper safety protocols and procedures
• None
Work Environment:
• The sound level at work can increase to moderate levels due to the operation of equipment typically found in the warehouse.
• Weekday work schedules can fluctuate from 6 am to 7 pm, with a mandatory one-hour lunch break and a total of 40 hours of work per week. In some instances, additional hours of work might be called for.
This job description provides an overview of the most important duties and requirements of the job but is not exhaustive. Other job-related tasks may be assigned and may require specific training and knowledge.
The commitment to an alcohol and drug-free workplace underscores Coca-Cola Bottling Company High Country's dedication to the well-being of their employees and customers.
Salary Description:
The wage starts at $17.00 hourly
• Offering 100% employer-paid life insurance demonstrates a company's commitment to the wellbeing and financial security of its staff, enhancing its reputation as a considerate and supportive employer
• Employees enrolled in a 401K program with employer matching contributions are more likely to feel invested in their organization and remain loyal to their company
• Product Discounts
• Much more!
A vital aspect of your role as a customer care representative is to maintain a positive attitude at all times, even when dealing with challenging customers
As an essential member of the Business Support Services Team, the Customer Care Representative plays a significant role in providing exceptional customer service to both internal and external customers of Coca-Cola Bottling Company High Country. This is facilitated through an extensive understanding of Company products and programs, and by collaborating with team members within the Business Support Services Department. The Customer Care Representative is also responsible for dispatching service and sales calls, paging drivers, and directing incoming calls to the appropriate departments.
Job requirements
• Guarantee efficient communication flow by answering multi-line phone calls and referring them to the necessary departments, paging, and redirecting to voicemail or email, where appropriate.
• Our sales and service team is highly organized and well-trained, enabling us to handle any call that comes our way with confidence and professionalism.
• Ensure compliance with the established timetable for handling the opening and closing of office and lobby windows.
• Kindly welcome customers and visitors, determine their desires, liaise with the appropriate staff members, and escort the patron to the correct contact, unit, or section.
• Perform the daily checks processing and scanning function diligently.
• Manage equipment-related service requests and implement changes as required, including adding or removing process equipment, or transferring equipment between accounts.
• Process walk-in sales.
• Ensure that all incoming mail is promptly processed, sorted, and distributed to the intended departments for swift action.
• Ensure timely delivery of outgoing mail by utilizing the most efficient postal or courier options such as USPS, Fed Ex, or our internal mail truck.
• Keep accurate records of all the cash box transactions for auditing purposes.
• Effectively Managing Operations' Purchase Orders and Returnable Packaging Requests.
• Administer the dispatch process of orders to the company's numerous warehouses.
• Stock up on stationery supplies, including business cards, ink, and other office essentials, for Sales Centers.
• Your task is to manage the distribution and acquisition of standardized wear in accordance with established policies.
• Make sure to use the most effective techniques in line with the donation procedure when organizing donations.
• The Unique Blend of Armada Coffee.
• The backup for a vault teller must possess good communication skills to work effectively with customers and co-workers.
• Provide administrative support to different departments across the organization.
• When collaborating with your colleagues, bosses, or other associates, you must maintain a courteous and professional attitude.
• Make sure to follow all protocols, policies, and work instructions without fail.
• To avoid accidents, practice safety measures and utilize the appropriate safety gear always.
• Build a shared sense of purpose among staff members at all levels to achieve common aspirations.
Types of Skills That Enhance Job Performance
• Dexterity in managing a range of phone calls on multiple lines is a vital skill for an executive assistant.
• Capability to adeptly operate a personal computer to complete various assignments that include paging, inputting orders, formatting documents, and analyzing numerical data.
• Ability to multi-task.
• Being able to cope well with unforeseen changes in the workplace is a sign of having excellent adaptability skills.
• The capability to communicate through verbal and written means with accuracy and brevity is crucial to being a competent communicator.
• Enthusiasm is the ability to inject fervor and momentum into routine tasks and plans, as well as more significant, extended commitments.
• Consistently exhibiting reliable attendance and accessibility to co-workers and superiors is a key characteristic of a successful team member.
• Ensure safety and security by following procedures and handling equipment and materials correctly.
• Multitasking with precision and being detail oriented are critical competencies for anyone working in an organizational capacity.
• Keeping sensitive information private is a must.
• Upholding the values of honesty, integrity, trust, and respect is essential to creating a trustworthy and positive reputation for the company.
Requirements:
Education and Experience:
• With the availability of online courses and testing, individuals can now obtain a high school diploma or GED without having to attend traditional classes
• To perform well in this position, it is necessary for the individual to possess either one year of customer service experience or a combination of education and practical experience that equips them with the necessary knowledge and skills.
Training Requirements:
• New Hire Orientation
• With a focus on real-world scenarios, the safety training provided by the company prepares employees for potential hazards and equips them with the knowledge and skills needed to respond appropriately
• All workers must take part in the Annual Diversity and Harassment Training to learn strategies for embracing diversity while preventing discrimination
Physical Demands:
• It is necessary to sit in one position for several hours while using a computer for most office-based occupations.
• This occupation requires utilizing bodily movements such as walking, speaking, and listening to sounds. Also, it involves handling and interacting with objects utilizing one's hands. Vision of this nature necessitates concentration and visual clarity, especially during computer usage.
PPE should not be seen as a substitute for proper safety protocols and procedures
• None
Work Environment:
• The sound level at work can increase to moderate levels due to the operation of equipment typically found in the warehouse.
• Weekday work schedules can fluctuate from 6 am to 7 pm, with a mandatory one-hour lunch break and a total of 40 hours of work per week. In some instances, additional hours of work might be called for.
This job description provides an overview of the most important duties and requirements of the job but is not exhaustive. Other job-related tasks may be assigned and may require specific training and knowledge.
The commitment to an alcohol and drug-free workplace underscores Coca-Cola Bottling Company High Country's dedication to the well-being of their employees and customers.
Salary Description:
The wage starts at $17.00 hourly
Qualifications
- • Guarantee efficient communication flow by answering multi-line phone calls and referring them to the necessary departments, paging, and redirecting to voicemail or email, where appropriate
- • The Unique Blend of Armada Coffee
- • The backup for a vault teller must possess good communication skills to work effectively with customers and co-workers
- • Dexterity in managing a range of phone calls on multiple lines is a vital skill for an executive assistant
- • Capability to adeptly operate a personal computer to complete various assignments that include paging, inputting orders, formatting documents, and analyzing numerical data
- • Ability to multi-task
- • Being able to cope well with unforeseen changes in the workplace is a sign of having excellent adaptability skills
- • The capability to communicate through verbal and written means with accuracy and brevity is crucial to being a competent communicator
- • Enthusiasm is the ability to inject fervor and momentum into routine tasks and plans, as well as more significant, extended commitments
- • Consistently exhibiting reliable attendance and accessibility to co-workers and superiors is a key characteristic of a successful team member
- • Ensure safety and security by following procedures and handling equipment and materials correctly
- • Multitasking with precision and being detail oriented are critical competencies for anyone working in an organizational capacity
- • Keeping sensitive information private is a must
- • Upholding the values of honesty, integrity, trust, and respect is essential to creating a trustworthy and positive reputation for the company
- • With the availability of online courses and testing, individuals can now obtain a high school diploma or GED without having to attend traditional classes
- • To perform well in this position, it is necessary for the individual to possess either one year of customer service experience or a combination of education and practical experience that equips them with the necessary knowledge and skills
- • With a focus on real-world scenarios, the safety training provided by the company prepares employees for potential hazards and equips them with the knowledge and skills needed to respond appropriately
- • All workers must take part in the Annual Diversity and Harassment Training to learn strategies for embracing diversity while preventing discrimination
- • It is necessary to sit in one position for several hours while using a computer for most office-based occupations
- • This occupation requires utilizing bodily movements such as walking, speaking, and listening to sounds
- • Also, it involves handling and interacting with objects utilizing one's hands
- • Vision of this nature necessitates concentration and visual clarity, especially during computer usage
- • Other job-related tasks may be assigned and may require specific training and knowledge
Benefits
- • The Customer Support Associate position offers an hourly salary of $17.00
- • An exceptional benefits offering that provides 100% paid medical, dental, and vision options for workers!
- • Offering 100% employer-paid life insurance demonstrates a company's commitment to the wellbeing and financial security of its staff, enhancing its reputation as a considerate and supportive employer
- • Employees enrolled in a 401K program with employer matching contributions are more likely to feel invested in their organization and remain loyal to their company
- • Product Discounts
- • The wage starts at $17.00 hourly
Responsibilities
- • A vital aspect of your role as a customer care representative is to maintain a positive attitude at all times, even when dealing with challenging customers
- • As an essential member of the Business Support Services Team, the Customer Care Representative plays a significant role in providing exceptional customer service to both internal and external customers of Coca-Cola Bottling Company High Country
- • This is facilitated through an extensive understanding of Company products and programs, and by collaborating with team members within the Business Support Services Department
- • The Customer Care Representative is also responsible for dispatching service and sales calls, paging drivers, and directing incoming calls to the appropriate departments
- • Our sales and service team is highly organized and well-trained, enabling us to handle any call that comes our way with confidence and professionalism
- • Ensure compliance with the established timetable for handling the opening and closing of office and lobby windows
- • Kindly welcome customers and visitors, determine their desires, liaise with the appropriate staff members, and escort the patron to the correct contact, unit, or section
- • Perform the daily checks processing and scanning function diligently
- • Manage equipment-related service requests and implement changes as required, including adding or removing process equipment, or transferring equipment between accounts
- • Process walk-in sales
- • Ensure that all incoming mail is promptly processed, sorted, and distributed to the intended departments for swift action
- • Ensure timely delivery of outgoing mail by utilizing the most efficient postal or courier options such as USPS, Fed Ex, or our internal mail truck
- • Keep accurate records of all the cash box transactions for auditing purposes
- • Effectively Managing Operations' Purchase Orders and Returnable Packaging Requests
- • Administer the dispatch process of orders to the company's numerous warehouses
- • Stock up on stationery supplies, including business cards, ink, and other office essentials, for Sales Centers
- • Your task is to manage the distribution and acquisition of standardized wear in accordance with established policies
- • Make sure to use the most effective techniques in line with the donation procedure when organizing donations
- • Provide administrative support to different departments across the organization
- • When collaborating with your colleagues, bosses, or other associates, you must maintain a courteous and professional attitude
- • Make sure to follow all protocols, policies, and work instructions without fail
- • To avoid accidents, practice safety measures and utilize the appropriate safety gear always
- • Build a shared sense of purpose among staff members at all levels to achieve common aspirations
- • Weekday work schedules can fluctuate from 6 am to 7 pm, with a mandatory one-hour lunch break and a total of 40 hours of work per week