Customer Support / Call Center Representative
Avcend
Cary, NC
Posted Feb 26, 2026
20.40 an hour
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via ZipRecruiter
Job Description
– 6:00 PM for 3–6 weeks
Job Summary:
The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer inquiries. This role requires strong communication skills, empathy when speaking with patients, and attention to detail.
Key Responsibilities:
• Handle inbound and outbound pharmacy-related calls
• Schedule medication refills and deliveries
• Answer patient questions and route calls to clinical teams when needed
• Update patient profiles and document call notes accurately
• Verify insurance and payment information
• Identify and report adverse events and product complaints
Required Qualifications:
• Minimum 1 year of recent call center experience
• Excellent verbal and written communication skills
• Professional phone etiquette with strong customer service skills
• Ability to show empathy when speaking with patients
• Basic computer skills (Microsoft applications)
Preferred Qualifications:
• Pharmacy or healthcare call center experience
• Medical office experience or medical terminology knowledge
Additional Notes:
• Training and work are fully onsite
• Good attendance is very important
• Cell phone usage is not permitted at the desk
• Onsite gym available
• Holidays off (unpaid)
Job Summary:
The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer inquiries. This role requires strong communication skills, empathy when speaking with patients, and attention to detail.
Key Responsibilities:
• Handle inbound and outbound pharmacy-related calls
• Schedule medication refills and deliveries
• Answer patient questions and route calls to clinical teams when needed
• Update patient profiles and document call notes accurately
• Verify insurance and payment information
• Identify and report adverse events and product complaints
Required Qualifications:
• Minimum 1 year of recent call center experience
• Excellent verbal and written communication skills
• Professional phone etiquette with strong customer service skills
• Ability to show empathy when speaking with patients
• Basic computer skills (Microsoft applications)
Preferred Qualifications:
• Pharmacy or healthcare call center experience
• Medical office experience or medical terminology knowledge
Additional Notes:
• Training and work are fully onsite
• Good attendance is very important
• Cell phone usage is not permitted at the desk
• Onsite gym available
• Holidays off (unpaid)
Qualifications
- • Minimum 1 year of recent call center experience
- • Excellent verbal and written communication skills
- • Professional phone etiquette with strong customer service skills
- • Ability to show empathy when speaking with patients
- • Basic computer skills (Microsoft applications)
- • Cell phone usage is not permitted at the desk
Benefits
- • Pay Rate: $20.40/hour on W2
- • Duration: 3-month contract (Temp-to-Perm based on performance and attendance)
- • Training and work are fully onsite
- • Good attendance is very important
- • Onsite gym available
- • Holidays off (unpaid)
Responsibilities
- • Regular Shift: 11:30 AM – 8:00 PM, Monday–Friday or Tuesday–Saturday
- • Rotating Saturdays: Once per month (weekday off provided)
- • Training Schedule: Onsite, 9:00 AM – 6:00 PM for 3–6 weeks
- • The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer inquiries
- • This role requires strong communication skills, empathy when speaking with patients, and attention to detail
- • Handle inbound and outbound pharmacy-related calls
- • Schedule medication refills and deliveries
- • Answer patient questions and route calls to clinical teams when needed
- • Update patient profiles and document call notes accurately
- • Verify insurance and payment information
- • Identify and report adverse events and product complaints