IT Support Technician
Truebooks Partners
Brownsville, TX
Full-time
Posted Mar 17, 2026
Apply Now
via Indeed
Benefits
Paid Time Off
Job Description
troubleshooting, and user support.
Duties
• Troubleshoot and resolve hardware, software, and network connectivity issues to maintain system reliability.
• Provide remote and onsite helpdesk support for technology implementation and end users.
• Assist in the configuration, deployment, and testing IT systems and related applications
• Troubleshoot operating system issues across Windows, macOS, and Linux environments to minimize downtime.
• Deploy system updates using SCCM and manage desktop support operations.
• Administer Active Directory user accounts and manage Group Policy Objects (GPO) to maintain secure user access.
• Analyze system logs and collaborate with technical teams to diagnose complex technical issues and prevent recurring disruptions.
• Support IT security practices by assisting with firewall configuration, VPN access management, and cybersecurity best practices.
• Collaborate with internal teams to ensure smooth technology integration.
Preferred Qualifications
• Bachelor’s degree in Computer Science, Information Technology or a related field.
• 1-3 years of experience in help desk, technical support, system analysis or similar IT support roles.
• Familiarity with IT Help Desk systems and ticketing systems.
• Strong troubleshooting and problem- solving skills for both hardware and software issues
• Hands-on experience with computer networking concepts such as LAN/WAN setup, TCP/IP protocols, DNS management, VPNs, firewalls (such as Meraki), and network administration tools.
• Ability to analyze technical issues and implement effective, sustainable solutions.
• Excellent interpersonal and communication skills to support both technical and non-technical users.
• Customer-service-oriented mindset with the ability to assist users with varying levels of technical proficiency
• Strong attention to detail and organizational skills to manage multiple tasks efficiently.
Typical Day as an IT Support Tech
• Respond to help desk tickets.
• Troubleshoot workstation, application and connectivity issues remotely
• Assist users with account access, password resents and system navigation
• Support system deployments and coordinate with internal IT teams
• Document troubleshooting steps and resolutions in the ticketing system.
Benefits:
• Competitive pay based on experience
• Paid Time Off
• Holiday pay
• Opportunities for professional growth and technical skill development
This is an excellent opportunity for early-career IT professionals who are eager to develop their technical skills while supporting critical technology systems. If you are passionate about problem solving and delivering great technical support, we encourage you to apply.
Job Type: Full-time
Work Location: In person
Duties
• Troubleshoot and resolve hardware, software, and network connectivity issues to maintain system reliability.
• Provide remote and onsite helpdesk support for technology implementation and end users.
• Assist in the configuration, deployment, and testing IT systems and related applications
• Troubleshoot operating system issues across Windows, macOS, and Linux environments to minimize downtime.
• Deploy system updates using SCCM and manage desktop support operations.
• Administer Active Directory user accounts and manage Group Policy Objects (GPO) to maintain secure user access.
• Analyze system logs and collaborate with technical teams to diagnose complex technical issues and prevent recurring disruptions.
• Support IT security practices by assisting with firewall configuration, VPN access management, and cybersecurity best practices.
• Collaborate with internal teams to ensure smooth technology integration.
Preferred Qualifications
• Bachelor’s degree in Computer Science, Information Technology or a related field.
• 1-3 years of experience in help desk, technical support, system analysis or similar IT support roles.
• Familiarity with IT Help Desk systems and ticketing systems.
• Strong troubleshooting and problem- solving skills for both hardware and software issues
• Hands-on experience with computer networking concepts such as LAN/WAN setup, TCP/IP protocols, DNS management, VPNs, firewalls (such as Meraki), and network administration tools.
• Ability to analyze technical issues and implement effective, sustainable solutions.
• Excellent interpersonal and communication skills to support both technical and non-technical users.
• Customer-service-oriented mindset with the ability to assist users with varying levels of technical proficiency
• Strong attention to detail and organizational skills to manage multiple tasks efficiently.
Typical Day as an IT Support Tech
• Respond to help desk tickets.
• Troubleshoot workstation, application and connectivity issues remotely
• Assist users with account access, password resents and system navigation
• Support system deployments and coordinate with internal IT teams
• Document troubleshooting steps and resolutions in the ticketing system.
Benefits:
• Competitive pay based on experience
• Paid Time Off
• Holiday pay
• Opportunities for professional growth and technical skill development
This is an excellent opportunity for early-career IT professionals who are eager to develop their technical skills while supporting critical technology systems. If you are passionate about problem solving and delivering great technical support, we encourage you to apply.
Job Type: Full-time
Work Location: In person
Qualifications
Benefits
- • Competitive pay based on experience
- • Paid Time Off
- • Holiday pay
- • Opportunities for professional growth and technical skill development
Responsibilities
- • We are seeking an experienced IT Support Technician to join our implementation and support team
- • This role primarily focuses on providing help desk and end-user support for technology systems
- • The technician will assist with technical issues, support system deployments, and help ensure reliable technology operations
- • Occasional travel may be required to support onsite installations, troubleshooting, and user support
- • Troubleshoot and resolve hardware, software, and network connectivity issues to maintain system reliability
- • Provide remote and onsite helpdesk support for technology implementation and end users
- • Assist in the configuration, deployment, and testing IT systems and related applications
- • Troubleshoot operating system issues across Windows, macOS, and Linux environments to minimize downtime
- • Deploy system updates using SCCM and manage desktop support operations
- • Administer Active Directory user accounts and manage Group Policy Objects (GPO) to maintain secure user access
- • Analyze system logs and collaborate with technical teams to diagnose complex technical issues and prevent recurring disruptions
- • Support IT security practices by assisting with firewall configuration, VPN access management, and cybersecurity best practices
- • Collaborate with internal teams to ensure smooth technology integration
- • Respond to help desk tickets
- • Troubleshoot workstation, application and connectivity issues remotely
- • Assist users with account access, password resents and system navigation
- • Support system deployments and coordinate with internal IT teams
- • Document troubleshooting steps and resolutions in the ticketing system