IT Support Services Supervisor
AdventHealth Careers
Altamonte Springs, FL
Full-time
Apply Now
via AdventHealth Careers
Benefits
Dental Coverage
Paid Time Off
Health Insurance
Job Description
o you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
All the benefits and perks you need for you and your family:
• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits
Job Description:
• Responds to and resolves service requests and incidents in a timely manner.
• Documents all support activities and resolutions in the ticketing system.
• Escalates complex issues to higher-level support teams as needed.
• Monitors system performance and alerts relevant teams to potential issues.
• Assists with the setup and configuration of hardware and software.
• Schedule: Nights, weekends, and on-call coverage required.
Knowledge, Skills, and Abilities:
• Possess critical thinking skills and the ability to multi-task. [Required]
• Demonstrates sound judgment, problem solving, decision making, organizational and analytical skills [Required]
• Must be a customer service focused, self-motivated professional. [Required]
• Ability to be resilient and successfully manage in a fast paced, dynamic contact center environment. [Required]
• Strong interpersonal skills with a positive and enthusiastic attitude. [Required]
Education:
• Associate [Required]
• Bachelor's [Preferred]
Field of Study:
• In related field required or a minimum of 3 years' experience in IT with at least 2 years' experience working as a supervisor, team lead, or Senior level analyst in a customer service or technical support contact center with experience in rapidly shifting procedures and processes
• In related field
Work Experience:
• 3+ years of experience working as a service desk analyst and/or level two support analyst with a solid understanding of ait service desk policies, procedures, and processes [Preferred]
Additional Information:
• N/A
Licenses and Certifications:
• Information Technology Infrastructure Library (ITIL) [Preferred]
Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677
Work Shift:
Night-Weekend (United States of America)
Pay Range:
$66,170.74 - $123,073.07
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
All the benefits and perks you need for you and your family:
• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits
Job Description:
• Responds to and resolves service requests and incidents in a timely manner.
• Documents all support activities and resolutions in the ticketing system.
• Escalates complex issues to higher-level support teams as needed.
• Monitors system performance and alerts relevant teams to potential issues.
• Assists with the setup and configuration of hardware and software.
• Schedule: Nights, weekends, and on-call coverage required.
Knowledge, Skills, and Abilities:
• Possess critical thinking skills and the ability to multi-task. [Required]
• Demonstrates sound judgment, problem solving, decision making, organizational and analytical skills [Required]
• Must be a customer service focused, self-motivated professional. [Required]
• Ability to be resilient and successfully manage in a fast paced, dynamic contact center environment. [Required]
• Strong interpersonal skills with a positive and enthusiastic attitude. [Required]
Education:
• Associate [Required]
• Bachelor's [Preferred]
Field of Study:
• In related field required or a minimum of 3 years' experience in IT with at least 2 years' experience working as a supervisor, team lead, or Senior level analyst in a customer service or technical support contact center with experience in rapidly shifting procedures and processes
• In related field
Work Experience:
• 3+ years of experience working as a service desk analyst and/or level two support analyst with a solid understanding of ait service desk policies, procedures, and processes [Preferred]
Additional Information:
• N/A
Licenses and Certifications:
• Information Technology Infrastructure Library (ITIL) [Preferred]
Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677
Work Shift:
Night-Weekend (United States of America)
Pay Range:
$66,170.74 - $123,073.07
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Qualifications
- • Possess critical thinking skills and the ability to multi-task
- • Demonstrates sound judgment, problem solving, decision making, organizational and analytical skills [Required]
- • Must be a customer service focused, self-motivated professional
- • Ability to be resilient and successfully manage in a fast paced, dynamic contact center environment
- • Strong interpersonal skills with a positive and enthusiastic attitude
- • [Required]
- • Associate [Required]
- • In related field required or a minimum of 3 years' experience in IT with at least 2 years' experience working as a supervisor, team lead, or Senior level analyst in a customer service or technical support contact center with experience in rapidly shifting procedures and processes
- • Physical Requirements: (Please click the link below to view work requirements)
Benefits
- • Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
- • Paid Time Off from Day One
- • 403-B Retirement Plan
- • 4 Weeks 100% Paid Parental Leave
- • Career Development
- • Whole Person Well-being Resources
- • Mental Health Resources and Support
- • Pet Benefits
Responsibilities
- • Responds to and resolves service requests and incidents in a timely manner
- • Documents all support activities and resolutions in the ticketing system
- • Escalates complex issues to higher-level support teams as needed
- • Monitors system performance and alerts relevant teams to potential issues
- • Assists with the setup and configuration of hardware and software
- • Schedule: Nights, weekends, and on-call coverage required