Desktop Support Specialist
Babich & Associates
Arlington, TX
Full-time
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via Jobrapido
Benefits
Health Insurance
Dental Coverage
Job Description
printers, and related peripherals, including installation, configuration, and troubleshooting.
• Maintain and upgrade desktop systems, applying patches and software updates as needed.
• Monitor IT infrastructure and applications for service interruptions and security incidents; escalate issues as necessary.
• Assist with basic network configurations, data cabling, and connectivity troubleshooting.
• Manage internal tickets and calls by gathering and analyzing information about user issues, and prioritize requests according to SLA guidelines.
• Participate in IT projects, such as hardware and software rollouts or technology upgrades.
• Proactively research new technology trends and recommend and implement best practices.
Qualifications
• 1–3+ years of hands-on experience managing, troubleshooting, and supporting desktop systems and related hardware, software, and network issues.
• Experience integrating and maintaining IT assets to ensure end-users receive optimal IT services.
• Strong technical experience in Microsoft Office, Office 365 Administration, Active Directory, VMware, and basic network troubleshooting.
• Knowledge and experience in using large language models like ChatGPT for troubleshooting issues.
• Proven problem-solving and critical thinking abilities; strong written and verbal communication skills; ability to convey technical concepts to non-technical users.
• Professional skills such as project discipline, integrity, and a continuous improvement mindset.
Nice to have
• Experience with NIST 800-171 documentation, compliance, and security controls.
• IT certifications such as CompTIA A+, CompTIA Network+, and/or Microsoft Certified Desktop Support Technician (MCDST).
Eligibility and employment details
My client company is unable to consider candidates who may require sponsorship or visa transfer at any time (i.e., OPT, F-1, H1-B, etc.).
NO C2C OR CONTRACT APPLICANTS
This is a 100% onsite permanent/full-time direct-hire, FLSA nonexempt (hourly) role with a starting rate from $20 to $25 per hour, +/- DOE, in addition to an excellent full benefits package that includes medical, dental, vision, life, STD and LTD insurances, a 401(k) with a generous employer match, educational assistance, and more. To apply, please email a current resume in MS Word format to for immediate consideration.
#J-18808-Ljbffr
• Maintain and upgrade desktop systems, applying patches and software updates as needed.
• Monitor IT infrastructure and applications for service interruptions and security incidents; escalate issues as necessary.
• Assist with basic network configurations, data cabling, and connectivity troubleshooting.
• Manage internal tickets and calls by gathering and analyzing information about user issues, and prioritize requests according to SLA guidelines.
• Participate in IT projects, such as hardware and software rollouts or technology upgrades.
• Proactively research new technology trends and recommend and implement best practices.
Qualifications
• 1–3+ years of hands-on experience managing, troubleshooting, and supporting desktop systems and related hardware, software, and network issues.
• Experience integrating and maintaining IT assets to ensure end-users receive optimal IT services.
• Strong technical experience in Microsoft Office, Office 365 Administration, Active Directory, VMware, and basic network troubleshooting.
• Knowledge and experience in using large language models like ChatGPT for troubleshooting issues.
• Proven problem-solving and critical thinking abilities; strong written and verbal communication skills; ability to convey technical concepts to non-technical users.
• Professional skills such as project discipline, integrity, and a continuous improvement mindset.
Nice to have
• Experience with NIST 800-171 documentation, compliance, and security controls.
• IT certifications such as CompTIA A+, CompTIA Network+, and/or Microsoft Certified Desktop Support Technician (MCDST).
Eligibility and employment details
My client company is unable to consider candidates who may require sponsorship or visa transfer at any time (i.e., OPT, F-1, H1-B, etc.).
NO C2C OR CONTRACT APPLICANTS
This is a 100% onsite permanent/full-time direct-hire, FLSA nonexempt (hourly) role with a starting rate from $20 to $25 per hour, +/- DOE, in addition to an excellent full benefits package that includes medical, dental, vision, life, STD and LTD insurances, a 401(k) with a generous employer match, educational assistance, and more. To apply, please email a current resume in MS Word format to for immediate consideration.
#J-18808-Ljbffr
Qualifications
- • 1–3+ years of hands-on experience managing, troubleshooting, and supporting desktop systems and related hardware, software, and network issues
- • Experience integrating and maintaining IT assets to ensure end-users receive optimal IT services
- • Strong technical experience in Microsoft Office, Office 365 Administration, Active Directory, VMware, and basic network troubleshooting
- • Knowledge and experience in using large language models like ChatGPT for troubleshooting issues
- • Proven problem-solving and critical thinking abilities; strong written and verbal communication skills; ability to convey technical concepts to non-technical users
- • Professional skills such as project discipline, integrity, and a continuous improvement mindset
- • Experience with NIST 800-171 documentation, compliance, and security controls
- • IT certifications such as CompTIA A+, CompTIA Network+, and/or Microsoft Certified Desktop Support Technician (MCDST)
Benefits
- • Base pay range
- • $20.00/hr - $25.00/hr
- • This is a 100% onsite permanent/full-time direct-hire, FLSA nonexempt (hourly) role with a starting rate from $20 to $25 per hour, +/- DOE, in addition to an excellent full benefits package that includes medical, dental, vision, life, STD and LTD insurances, a 401(k) with a generous employer match, educational assistance, and more
Responsibilities
- • Provide hands-on support for desktops, laptops, printers, and related peripherals, including installation, configuration, and troubleshooting
- • Maintain and upgrade desktop systems, applying patches and software updates as needed
- • Monitor IT infrastructure and applications for service interruptions and security incidents; escalate issues as necessary
- • Assist with basic network configurations, data cabling, and connectivity troubleshooting
- • Manage internal tickets and calls by gathering and analyzing information about user issues, and prioritize requests according to SLA guidelines
- • Participate in IT projects, such as hardware and software rollouts or technology upgrades
- • Proactively research new technology trends and recommend and implement best practices