Desktop Support Technician
Kros-Wise
San Diego, CA
Full-time
70K–85K a year
Apply Now
via Indeed
Job Description
chnical support via phone, email, and in person
• Install, configure, and maintain workstations, laptops, and peripheral devices
• Troubleshoot user access issues related to CAC, Active Directory, and network permissions
• Support patch management, antivirus, and STIG compliance tasks
• Assist in imaging systems and software deployment using tools like SCCM or MDT
• Maintain inventory of IT assets and support lifecycle management
• Escalate unresolved issues to higher-level system administrators or network teams
• Log all support interactions in the ticketing system and track resolution status
• Provide user guidance and training on common applications and security best practices
Minimum Qualifications
• U.S. Citizenship and Secret clearance or eligibility
• Associate's degree in IT, Computer Science, or related field (Bachelor's preferred)
• 3+ years of experience providing user and desktop support in a DoD or secure environment
• Experience with Windows 10/11, Microsoft 365, Active Directory, and network troubleshooting
• Familiarity with DoD security policies, including RMF and DISA STIGs
• Security+ certification required
Additional Preferred Qualifications
• Experience supporting Navy Marine Corps Intranet (NMCI), NGEN, or similar DoD networks
• Knowledge of Remedy, ServiceNow, or equivalent ITSM ticketing systems
• Experience with DoD user account provisioning and revocation procedures
• Familiarity with VDI environments (e.g., Citrix, VMware Horizon)
• ITIL v4 Foundation certification
• Experience working in a SIPR/NIPR dual-environment support role
• Strong communication skills and ability to support non-technical users
• Install, configure, and maintain workstations, laptops, and peripheral devices
• Troubleshoot user access issues related to CAC, Active Directory, and network permissions
• Support patch management, antivirus, and STIG compliance tasks
• Assist in imaging systems and software deployment using tools like SCCM or MDT
• Maintain inventory of IT assets and support lifecycle management
• Escalate unresolved issues to higher-level system administrators or network teams
• Log all support interactions in the ticketing system and track resolution status
• Provide user guidance and training on common applications and security best practices
Minimum Qualifications
• U.S. Citizenship and Secret clearance or eligibility
• Associate's degree in IT, Computer Science, or related field (Bachelor's preferred)
• 3+ years of experience providing user and desktop support in a DoD or secure environment
• Experience with Windows 10/11, Microsoft 365, Active Directory, and network troubleshooting
• Familiarity with DoD security policies, including RMF and DISA STIGs
• Security+ certification required
Additional Preferred Qualifications
• Experience supporting Navy Marine Corps Intranet (NMCI), NGEN, or similar DoD networks
• Knowledge of Remedy, ServiceNow, or equivalent ITSM ticketing systems
• Experience with DoD user account provisioning and revocation procedures
• Familiarity with VDI environments (e.g., Citrix, VMware Horizon)
• ITIL v4 Foundation certification
• Experience working in a SIPR/NIPR dual-environment support role
• Strong communication skills and ability to support non-technical users
Qualifications
- • U.S. Citizenship and Secret clearance or eligibility
- • 3+ years of experience providing user and desktop support in a DoD or secure environment
- • Experience with Windows 10/11, Microsoft 365, Active Directory, and network troubleshooting
- • Familiarity with DoD security policies, including RMF and DISA STIGs
- • Security+ certification required
Benefits
Responsibilities
- • We are seeking a Computer User Support Specialist to provide Tier I and II support for end-user systems within a secure Department of Defense environment
- • The specialist will assist in troubleshooting hardware, software, and network issues across local and remote users, while ensuring compliance with cybersecurity and system access protocols
- • Provide front-line technical support via phone, email, and in person
- • Install, configure, and maintain workstations, laptops, and peripheral devices
- • Troubleshoot user access issues related to CAC, Active Directory, and network permissions
- • Support patch management, antivirus, and STIG compliance tasks
- • Assist in imaging systems and software deployment using tools like SCCM or MDT
- • Maintain inventory of IT assets and support lifecycle management
- • Escalate unresolved issues to higher-level system administrators or network teams
- • Log all support interactions in the ticketing system and track resolution status
- • Provide user guidance and training on common applications and security best practices