Enterprise Software Support Specialist - Remote
Insurance Office of America
Gainesville, FL
Full-time
Posted Mar 25, 2026
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via SaluteMyJob
Benefits
Health Insurance
Paid Time Off
Job Description
pplications, swiftly resolving incidents, and troubleshooting various issues. Engage in research to identify best practices, evaluate root causes, and collaborate with software development teams, technical support staff, IT vendors, and end-users to develop effective solutions.
Key Responsibilities:
• Technical Support: Provide advanced technical support (Tier 2/3) by diagnosing and resolving complex software issues.
• Incident Management: Lead responses to critical production incidents, working closely with customer success teams and engineering to minimize downtime.
• Knowledge Management: Develop comprehensive documentation for recurring technical challenges and create troubleshooting playbooks for AI tools.
• Cross-Functional Collaboration: Serve as the technical advocate for users by providing feedback to product and engineering teams about bugs and integration issues.
• Software Request Management: Handle and resolve software-related requests efficiently.
• Triage Functions: Troubleshoot software issues to identify root causes.
• Error Analysis: Analyze software-related alerts and issues, proposing effective resolutions.
• Application Configuration: Configure application workflows, alerts, reports, and SQL queries as necessary.
• Application Administration: Manage and configure enterprise applications as required.
• Solution Testing: Test solutions through both manual and automated testing prior to implementation.
• Technical Documentation: Maintain thorough documentation of all support activities in a timely manner.
• Decision Making: Make informed decisions quickly and effectively under pressure.
• Performance Review: Regularly evaluate work logs and customer feedback to identify improvement opportunities.
• Project Completion: Independently handle small to medium-scale projects.
• Policy Compliance: Stay current with company policies and procedures.
• Continuous Improvement: Implement best practices to enhance both personal and team performance.
• Champion Company Values: Exemplify integrity and leadership in all interactions.
Ideal Candidate Qualifications:
• Minimum of 3 years’ experience supporting enterprise applications such as Salesforce, Workday, ServiceNow, or similar platforms.
• Minimum of 3 years’ experience with cloud-based applications, SQL, and JavaScript.
• Bachelor’s degree in a technical field or equivalent experience.
• Demonstrated experience with relational databases.
• ITIL Foundations Certification.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent organizational and multitasking abilities.
• Exceptional verbal and written communication skills.
• A keen eye for detail and accuracy in high-volume work environments.
• Prior experience in a remote working setting.
• Aptitude for simplifying complex technical workflows for non-technical stakeholders.
Eligibility Requirement:
Candidates must be legally authorized to work in the United States without the need for current or future visa sponsorship. This role does not support employment-based visa sponsorship.
What We Offer:
• Competitive salary and bonus potential.
• Company-paid health insurance.
• Generous paid time off for holidays, vacations, and sick leave.
• 401K with employer match.
• Opportunities for professional growth and career advancement.
• Supportive culture that values work/life balance.
• Commitment to community service.
• A collaborative team environment that fosters satisfaction and success.
What to Expect (Application Process):
• 30-Minute Phone Screen, Online Assessments, and Interviews.
Salary Range: The expected compensation for this position ranges from $60,000 to $101,000 per year, based on experience, relevant skills, and geographic location.
Insurance Office of America is proud to be an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
Summary: As an Enterprise Software Support Specialist, you will thrive where complex enterprise software meets innovative technologies and user engagement. Your role extends beyond simply resolving tickets; you will be a vital member and technical expert for our enterprise platforms, ensuring reliable system performance and empowering users with the tools they need to excel. Join us in making a difference in how technology serves our organization and its stakeholders.
Key Responsibilities:
• Technical Support: Provide advanced technical support (Tier 2/3) by diagnosing and resolving complex software issues.
• Incident Management: Lead responses to critical production incidents, working closely with customer success teams and engineering to minimize downtime.
• Knowledge Management: Develop comprehensive documentation for recurring technical challenges and create troubleshooting playbooks for AI tools.
• Cross-Functional Collaboration: Serve as the technical advocate for users by providing feedback to product and engineering teams about bugs and integration issues.
• Software Request Management: Handle and resolve software-related requests efficiently.
• Triage Functions: Troubleshoot software issues to identify root causes.
• Error Analysis: Analyze software-related alerts and issues, proposing effective resolutions.
• Application Configuration: Configure application workflows, alerts, reports, and SQL queries as necessary.
• Application Administration: Manage and configure enterprise applications as required.
• Solution Testing: Test solutions through both manual and automated testing prior to implementation.
• Technical Documentation: Maintain thorough documentation of all support activities in a timely manner.
• Decision Making: Make informed decisions quickly and effectively under pressure.
• Performance Review: Regularly evaluate work logs and customer feedback to identify improvement opportunities.
• Project Completion: Independently handle small to medium-scale projects.
• Policy Compliance: Stay current with company policies and procedures.
• Continuous Improvement: Implement best practices to enhance both personal and team performance.
• Champion Company Values: Exemplify integrity and leadership in all interactions.
Ideal Candidate Qualifications:
• Minimum of 3 years’ experience supporting enterprise applications such as Salesforce, Workday, ServiceNow, or similar platforms.
• Minimum of 3 years’ experience with cloud-based applications, SQL, and JavaScript.
• Bachelor’s degree in a technical field or equivalent experience.
• Demonstrated experience with relational databases.
• ITIL Foundations Certification.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent organizational and multitasking abilities.
• Exceptional verbal and written communication skills.
• A keen eye for detail and accuracy in high-volume work environments.
• Prior experience in a remote working setting.
• Aptitude for simplifying complex technical workflows for non-technical stakeholders.
Eligibility Requirement:
Candidates must be legally authorized to work in the United States without the need for current or future visa sponsorship. This role does not support employment-based visa sponsorship.
What We Offer:
• Competitive salary and bonus potential.
• Company-paid health insurance.
• Generous paid time off for holidays, vacations, and sick leave.
• 401K with employer match.
• Opportunities for professional growth and career advancement.
• Supportive culture that values work/life balance.
• Commitment to community service.
• A collaborative team environment that fosters satisfaction and success.
What to Expect (Application Process):
• 30-Minute Phone Screen, Online Assessments, and Interviews.
Salary Range: The expected compensation for this position ranges from $60,000 to $101,000 per year, based on experience, relevant skills, and geographic location.
Insurance Office of America is proud to be an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
Summary: As an Enterprise Software Support Specialist, you will thrive where complex enterprise software meets innovative technologies and user engagement. Your role extends beyond simply resolving tickets; you will be a vital member and technical expert for our enterprise platforms, ensuring reliable system performance and empowering users with the tools they need to excel. Join us in making a difference in how technology serves our organization and its stakeholders.
Qualifications
- • Minimum of 3 years’ experience supporting enterprise applications such as Salesforce, Workday, ServiceNow, or similar platforms
- • Minimum of 3 years’ experience with cloud-based applications, SQL, and JavaScript
- • Bachelor’s degree in a technical field or equivalent experience
- • Demonstrated experience with relational databases
- • ITIL Foundations Certification
- • Strong analytical, problem-solving, and decision-making skills
- • Excellent organizational and multitasking abilities
- • Exceptional verbal and written communication skills
- • A keen eye for detail and accuracy in high-volume work environments
- • Prior experience in a remote working setting
- • Aptitude for simplifying complex technical workflows for non-technical stakeholders
- • Candidates must be legally authorized to work in the United States without the need for current or future visa sponsorship
- • A collaborative team environment that fosters satisfaction and success
Benefits
- • Competitive salary and bonus potential
- • Company-paid health insurance
- • Generous paid time off for holidays, vacations, and sick leave
- • 401K with employer match
- • Opportunities for professional growth and career advancement
- • Supportive culture that values work/life balance
- • Commitment to community service
- • Salary Range: The expected compensation for this position ranges from $60,000 to $101,000 per year, based on experience, relevant skills, and geographic location
Responsibilities
- • In this role, you will utilize your expertise in the technical architecture of enterprise-scale systems, with a particular focus on AI workflows
- • Your contributions will be essential in promoting the adoption of enterprise applications, swiftly resolving incidents, and troubleshooting various issues
- • Engage in research to identify best practices, evaluate root causes, and collaborate with software development teams, technical support staff, IT vendors, and end-users to develop effective solutions
- • Technical Support: Provide advanced technical support (Tier 2/3) by diagnosing and resolving complex software issues
- • Incident Management: Lead responses to critical production incidents, working closely with customer success teams and engineering to minimize downtime
- • Knowledge Management: Develop comprehensive documentation for recurring technical challenges and create troubleshooting playbooks for AI tools
- • Cross-Functional Collaboration: Serve as the technical advocate for users by providing feedback to product and engineering teams about bugs and integration issues
- • Software Request Management: Handle and resolve software-related requests efficiently
- • Triage Functions: Troubleshoot software issues to identify root causes
- • Error Analysis: Analyze software-related alerts and issues, proposing effective resolutions
- • Application Configuration: Configure application workflows, alerts, reports, and SQL queries as necessary
- • Application Administration: Manage and configure enterprise applications as required
- • Solution Testing: Test solutions through both manual and automated testing prior to implementation
- • Technical Documentation: Maintain thorough documentation of all support activities in a timely manner
- • Decision Making: Make informed decisions quickly and effectively under pressure
- • Performance Review: Regularly evaluate work logs and customer feedback to identify improvement opportunities
- • Project Completion: Independently handle small to medium-scale projects
- • Policy Compliance: Stay current with company policies and procedures
- • Continuous Improvement: Implement best practices to enhance both personal and team performance
- • Champion Company Values: Exemplify integrity and leadership in all interactions
- • Your role extends beyond simply resolving tickets; you will be a vital member and technical expert for our enterprise platforms, ensuring reliable system performance and empowering users with the tools they need to excel