Customer Support Coordinator
STULZ Careers
Frederick, MD
Full-time
Posted Mar 21, 2026
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via Jobs At Stulz
Job Description
priate TS Technician
• Monitoring of open Service Notifications and following up with TS Tech on notification status
• Provide daily reports to the TS Team
• Assist Sales Reps, Regional Sales Managers and Key Account Managers with job history when requested
• Process on-call payroll
• Manage on-call techs with the answering service
• Other duties as required
Process
• Help identify process efficiencies and compliance.
• Document work process for area of responsibility.
Qualifications / Characteristics
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Customer Support Coordinator must be committed to service excellence and demonstrate a Customer First attitude at all times, possess excellent verbal and written communication skills; must be punctual; self-motivated; have ability to work without direct supervision and must display professionalism, patience/empathy in time sensitive situations.
• Ability to learn and become highly effective in SAP (ERP system)
• Strong work ethic, trainable, coachable, flexible and visionary
• Calmness under pressure
• Attention to detail a must
• Good decision making and communication skills
• Interest in helping and working with customers
• Sound practical judgement of priorities
• Ability to work independently and as a team member
Education
• High School Diploma
• 1 – 2 years in Customer Service or equivalent customer service
• Proficient in Microsoft office software
• SAP experience preferred, but not required
• High call volume/fast-paced call center experience preferred, but not required
Hourly Rate: $21 - $23/hour
• Monitoring of open Service Notifications and following up with TS Tech on notification status
• Provide daily reports to the TS Team
• Assist Sales Reps, Regional Sales Managers and Key Account Managers with job history when requested
• Process on-call payroll
• Manage on-call techs with the answering service
• Other duties as required
Process
• Help identify process efficiencies and compliance.
• Document work process for area of responsibility.
Qualifications / Characteristics
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Customer Support Coordinator must be committed to service excellence and demonstrate a Customer First attitude at all times, possess excellent verbal and written communication skills; must be punctual; self-motivated; have ability to work without direct supervision and must display professionalism, patience/empathy in time sensitive situations.
• Ability to learn and become highly effective in SAP (ERP system)
• Strong work ethic, trainable, coachable, flexible and visionary
• Calmness under pressure
• Attention to detail a must
• Good decision making and communication skills
• Interest in helping and working with customers
• Sound practical judgement of priorities
• Ability to work independently and as a team member
Education
• High School Diploma
• 1 – 2 years in Customer Service or equivalent customer service
• Proficient in Microsoft office software
• SAP experience preferred, but not required
• High call volume/fast-paced call center experience preferred, but not required
Hourly Rate: $21 - $23/hour
Qualifications
- • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
- • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- • The Customer Support Coordinator must be committed to service excellence and demonstrate a Customer First attitude at all times, possess excellent verbal and written communication skills; must be punctual; self-motivated; have ability to work without direct supervision and must display professionalism, patience/empathy in time sensitive situations
- • Ability to learn and become highly effective in SAP (ERP system)
- • Strong work ethic, trainable, coachable, flexible and visionary
- • Calmness under pressure
- • Attention to detail a must
- • Good decision making and communication skills
- • Interest in helping and working with customers
- • Sound practical judgement of priorities
- • Ability to work independently and as a team member
- • High School Diploma
- • 1 – 2 years in Customer Service or equivalent customer service
- • Proficient in Microsoft office software
Benefits
- • Hourly Rate: $21 - $23/hour
Responsibilities
- • Summary: Central point of contact for incoming phone calls for Technical Support
- • This position provides administrative and project support to the Technical Support Team within Product Support
- • Technical Support Coordination:
- • Support incoming calls and emails for Technical Support
- • Create and Manage Service Notifications within SAP and assign to the appropriate TS Technician
- • Monitoring of open Service Notifications and following up with TS Tech on notification status
- • Provide daily reports to the TS Team
- • Assist Sales Reps, Regional Sales Managers and Key Account Managers with job history when requested
- • Process on-call payroll
- • Manage on-call techs with the answering service
- • Other duties as required
- • Help identify process efficiencies and compliance
- • Document work process for area of responsibility