Desktop Support Specialist
KT Consulting
Pensacola, FL
Full-time
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Job Description
sonal computer hardware and software related to network communications.
• Uses established detailed guidelines and assists higher-level technicians with on-site installations.
• Provides support to users in helping them navigate/use software applications and troubleshoot/resolve problems. If unable to handle requests, collects and documents necessary information for the appropriate specialist, higher level personnel or tiered support.
• Follows detailed administrative procedures and processes support requests accurately and in a timely manner.
• Acquires and maintains knowledge of existing MHS clinical systems and new systems in order to provide accurate assistance.
• Attends training sessions as required (DoD, Service, MTF, and/or Corporate).
• Participates in special projects/data calls as required, under close supervision that enhance the quality or efficiency of the Support service.
• Uses established detailed guidelines and assists higher-level technicians with on-site installations.
• Provides support to users in helping them navigate/use software applications and troubleshoot/resolve problems. If unable to handle requests, collects and documents necessary information for the appropriate specialist, higher level personnel or tiered support.
• Follows detailed administrative procedures and processes support requests accurately and in a timely manner.
• Acquires and maintains knowledge of existing MHS clinical systems and new systems in order to provide accurate assistance.
• Attends training sessions as required (DoD, Service, MTF, and/or Corporate).
• Participates in special projects/data calls as required, under close supervision that enhance the quality or efficiency of the Support service.
Qualifications
Benefits
Responsibilities
- • Under close supervision performs first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, enterprise applications, system, and network status
- • May answer simple technical or functional questions and perform minor troubleshooting regarding use and identification of personal computer hardware and software related to network communications
- • Uses established detailed guidelines and assists higher-level technicians with on-site installations
- • Provides support to users in helping them navigate/use software applications and troubleshoot/resolve problems
- • If unable to handle requests, collects and documents necessary information for the appropriate specialist, higher level personnel or tiered support
- • Follows detailed administrative procedures and processes support requests accurately and in a timely manner
- • Acquires and maintains knowledge of existing MHS clinical systems and new systems in order to provide accurate assistance
- • Attends training sessions as required (DoD, Service, MTF, and/or Corporate)
- • Participates in special projects/data calls as required, under close supervision that enhance the quality or efficiency of the Support service