Customer Service Support Specialist
Ikon Technologies
Arlington, TX
Full-time
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via Indeed
Benefits
Paid Time Off
Health Insurance
Dental Coverage
Job Description
Customer Service Support Specialist to provide first-level technical assistance to customers using the CarCard app. This role focuses on supporting users with login issues, basic app navigation, and common technical questions through inbound phone support. The ideal candidate is patient, comfortable following troubleshooting guides, and able to clearly explain technical steps to non-technical users. In addition to help desk responsibilities, this role will support light administrative tasks, including basic document preparation and simple visual creation using Canva. Success in this position is measured by accuracy, problem resolution, documentation quality, and consistent professionalism.
Key Responsibilities
• Serve as first-level (Tier 1) support for inbound customer calls related to CarCard App access and usage
• Assist customers with login issues, password resets, and basic app functionality
• Troubleshoot common technical problems using established SOPs, scripts, and knowledge base resources
• Clearly and patiently guide customers through step-by-step technical instructions
• Accurately document customer interactions, issues, and resolutions in internal systems
• Escalate unresolved or complex issues to the appropriate support teams following defined procedures
• Maintain a professional, calm, and helpful demeanor when assisting frustrated or confused customers
• Support basic administrative tasks, including preparing and printing PDF documents
• Assist with simple Canva tasks such as flyers, basic visuals, or internal materials as needed
• Maintain consistent service quality, accuracy, and follow-through on all customer interactions
Required Qualifications
• Strong verbal communication and active listening skills, with the ability to clearly guide customers through technical steps
• Comfort assisting customers with basic technical or mobile app issues, including login support and app navigation
• Ability to follow documented troubleshooting guides, scripts, and procedures accurately and consistently
• General computer proficiency, including mobile apps, passwords, email, PDFs, and internal systems; basic Canva or document formatting experience a plus
• Previous customer service, call center, or entry-level help desk experience, including Tier 1 technical or application support Preferd!
• Reliable, detail-oriented, and professional, with the ability to remain calm and effective in a high-volume or repetitive call environment
Job Type: Full-time
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Application Question(s):
• Are you comfortable working fully on-site?
• How many years of experience do you have at a call center, or entry-level help desk experience, including Tier 1 technical or application support?
• Do you have basic experience using Canva?
Work Location: In person
Key Responsibilities
• Serve as first-level (Tier 1) support for inbound customer calls related to CarCard App access and usage
• Assist customers with login issues, password resets, and basic app functionality
• Troubleshoot common technical problems using established SOPs, scripts, and knowledge base resources
• Clearly and patiently guide customers through step-by-step technical instructions
• Accurately document customer interactions, issues, and resolutions in internal systems
• Escalate unresolved or complex issues to the appropriate support teams following defined procedures
• Maintain a professional, calm, and helpful demeanor when assisting frustrated or confused customers
• Support basic administrative tasks, including preparing and printing PDF documents
• Assist with simple Canva tasks such as flyers, basic visuals, or internal materials as needed
• Maintain consistent service quality, accuracy, and follow-through on all customer interactions
Required Qualifications
• Strong verbal communication and active listening skills, with the ability to clearly guide customers through technical steps
• Comfort assisting customers with basic technical or mobile app issues, including login support and app navigation
• Ability to follow documented troubleshooting guides, scripts, and procedures accurately and consistently
• General computer proficiency, including mobile apps, passwords, email, PDFs, and internal systems; basic Canva or document formatting experience a plus
• Previous customer service, call center, or entry-level help desk experience, including Tier 1 technical or application support Preferd!
• Reliable, detail-oriented, and professional, with the ability to remain calm and effective in a high-volume or repetitive call environment
Job Type: Full-time
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Application Question(s):
• Are you comfortable working fully on-site?
• How many years of experience do you have at a call center, or entry-level help desk experience, including Tier 1 technical or application support?
• Do you have basic experience using Canva?
Work Location: In person
Qualifications
- • Strong verbal communication and active listening skills, with the ability to clearly guide customers through technical steps
- • Comfort assisting customers with basic technical or mobile app issues, including login support and app navigation
- • Ability to follow documented troubleshooting guides, scripts, and procedures accurately and consistently
- • Previous customer service, call center, or entry-level help desk experience, including Tier 1 technical or application support Preferd!
- • Reliable, detail-oriented, and professional, with the ability to remain calm and effective in a high-volume or repetitive call environment
Benefits
- • 401(k)
- • 401(k) matching
- • Dental insurance
- • Health insurance
- • Paid time off
- • Vision insurance
Responsibilities
- • We are seeking a dependable and detail-oriented Customer Service Support Specialist to provide first-level technical assistance to customers using the CarCard app
- • This role focuses on supporting users with login issues, basic app navigation, and common technical questions through inbound phone support
- • The ideal candidate is patient, comfortable following troubleshooting guides, and able to clearly explain technical steps to non-technical users
- • In addition to help desk responsibilities, this role will support light administrative tasks, including basic document preparation and simple visual creation using Canva
- • Success in this position is measured by accuracy, problem resolution, documentation quality, and consistent professionalism
- • Serve as first-level (Tier 1) support for inbound customer calls related to CarCard App access and usage
- • Assist customers with login issues, password resets, and basic app functionality
- • Troubleshoot common technical problems using established SOPs, scripts, and knowledge base resources
- • Clearly and patiently guide customers through step-by-step technical instructions
- • Accurately document customer interactions, issues, and resolutions in internal systems
- • Escalate unresolved or complex issues to the appropriate support teams following defined procedures
- • Maintain a professional, calm, and helpful demeanor when assisting frustrated or confused customers
- • Support basic administrative tasks, including preparing and printing PDF documents
- • Assist with simple Canva tasks such as flyers, basic visuals, or internal materials as needed
- • Maintain consistent service quality, accuracy, and follow-through on all customer interactions