Training Specialist
Kelly Services
Miami, FL
Posted Mar 24, 2026
35 an hour
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via MyKelly
Job Description
e Americas. As the primary contact for our customers, you will ensure a seamless training experience by managing registrations, resolving inquiries, and proactively communicating to support successful outcomes.
Key Responsibilities
• Serve as the main point of contact for customer training coordination and support
• Assist customers with training registration, course enrollment, and scheduling
• Provide keycode support and troubleshoot access issues
• Support Learning Lab navigation and technical login inquiries
• Respond professionally and promptly to customer questions via phone, email, and web
• Manage training inboxes to ensure timely response
• Confirm course bookings and communicate details to customers
• Coordinate with instructors, field teams, and other internal partners
• Track and resolve outstanding issues efficiently
• Maintain accurate records in CRM, LMS, Smartsheet, and related systems
• Escalate complex issues appropriately while ensuring clear communication with the customer
• Identify recurring obstacles and recommend process improvements
• Provide guidance on training prerequisites, materials, and preparation
• Support reporting on training attendance and engagement
Qualifications
• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
• Minimum 2+ years of experience in customer service, training coordination, or customer support
• Experience working in a high-volume support environment
• Familiarity with Learning Management Systems (LMS) preferred
• Proficiency with Microsoft Outlook, Excel, Word; CRM system experience preferred
• Strong customer service mindset with a high sense of urgency
• Excellent verbal and written communication skills
• Exceptional attention to detail and follow-through
• Ability to thrive in a fast-paced, customer-focused environment
10168029
Key Responsibilities
• Serve as the main point of contact for customer training coordination and support
• Assist customers with training registration, course enrollment, and scheduling
• Provide keycode support and troubleshoot access issues
• Support Learning Lab navigation and technical login inquiries
• Respond professionally and promptly to customer questions via phone, email, and web
• Manage training inboxes to ensure timely response
• Confirm course bookings and communicate details to customers
• Coordinate with instructors, field teams, and other internal partners
• Track and resolve outstanding issues efficiently
• Maintain accurate records in CRM, LMS, Smartsheet, and related systems
• Escalate complex issues appropriately while ensuring clear communication with the customer
• Identify recurring obstacles and recommend process improvements
• Provide guidance on training prerequisites, materials, and preparation
• Support reporting on training attendance and engagement
Qualifications
• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
• Minimum 2+ years of experience in customer service, training coordination, or customer support
• Experience working in a high-volume support environment
• Familiarity with Learning Management Systems (LMS) preferred
• Proficiency with Microsoft Outlook, Excel, Word; CRM system experience preferred
• Strong customer service mindset with a high sense of urgency
• Excellent verbal and written communication skills
• Exceptional attention to detail and follow-through
• Ability to thrive in a fast-paced, customer-focused environment
10168029
Qualifications
- • Minimum 2+ years of experience in customer service, training coordination, or customer support
- • Experience working in a high-volume support environment
- • Strong customer service mindset with a high sense of urgency
- • Excellent verbal and written communication skills
- • Exceptional attention to detail and follow-through
- • Ability to thrive in a fast-paced, customer-focused environment
Benefits
Responsibilities
- • This role is focused on supporting and coordinating customer training activities throughout the Americas
- • As the primary contact for our customers, you will ensure a seamless training experience by managing registrations, resolving inquiries, and proactively communicating to support successful outcomes
- • Serve as the main point of contact for customer training coordination and support
- • Assist customers with training registration, course enrollment, and scheduling
- • Provide keycode support and troubleshoot access issues
- • Support Learning Lab navigation and technical login inquiries
- • Respond professionally and promptly to customer questions via phone, email, and web
- • Manage training inboxes to ensure timely response
- • Confirm course bookings and communicate details to customers
- • Coordinate with instructors, field teams, and other internal partners
- • Track and resolve outstanding issues efficiently
- • Maintain accurate records in CRM, LMS, Smartsheet, and related systems
- • Escalate complex issues appropriately while ensuring clear communication with the customer
- • Identify recurring obstacles and recommend process improvements
- • Provide guidance on training prerequisites, materials, and preparation
- • Support reporting on training attendance and engagement