IT System Support/Solutions Specialist
Del Amo Motorsports - San Diego
Chula Vista, CA
Full-time
30–35 an hour
Apply Now
via Indeed
Benefits
Dental Coverage
Paid Time Off
Health Insurance
Job Description
l be the primary technical support representative for the IT Department. Reporting to the Chief Information Security Officer, they will provide responsive technical assistance on-site and remotely, ensuring maximum user and systems uptime and delivering exceptional customer service. The specialist will support a wide range of technology products to enhance company efficiency and productivity.
Pay: $30-$35.00 per hour.
Job Type: Full-time
Benefits:
• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• Matching 401k
• Paid time off
• Paid Holidays
Travel Requirement: Ability to travel to different work locations as needed.
Job Type: Full-time
Benefits:
• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• Matching 401k
• Paid time off
• Paid Holidays
You are a great fit if you can:
• Identify, troubleshoot, resolve, and document end-user system issues and requests.
• Manage and prioritize end-user support request tickets for all dealership locations using the IT helpdesk ticketing system.
• Ensure timely and high-quality resolution of all requests.
• Communicate updates, project completion reports, and issue resolution summaries to department managers and company management.
• Collaborate with the CISO to escalate and resolve user level issues and requests.
• Configure, deploy, and relocate user desktops and laptops, including installing standard applications, configuring printers and peripherals, performing system backups and monitoring performance.
• Prioritize outstanding issues and manage user expectations, escalating high priority issues to the CISO.
• Identify, report, and respond swiftly to potential virus infections and other security threats.
• Manage hardware assets, including desktops, laptops, phones, printers, and servers, and oversee printer toner and supply management.
• Perform user account administration tasks such as creating, modifying, and purging user accounts, as well as resolving password resets and lockout issues.
• Provide software support for PC clients, including dealership DMS, MS Office suite, VPN clients, Adobe products, diagnostic tools, endpoint protection, and other applications.
• Assist the CISO with building, monitoring, patching, maintaining, and backing up companywide workstations, servers, firewalls, switches, access points, and IoT devices.
Weekly Schedule:
• Tuesday through Saturday
• 8:00am-5:00pm or 9:00am-6:00pm
Required Qualifications:
• Advanced user & systems administration experience in a Microsoft Active Directory domain + Azure AD environment.
• Familiarity with IT Helpdesk processes and customer service support best practices.
• Deep knowledge of Microsoft Operating Systems and Applications (Windows 10/11, Office Suite).
• Reliable transportation for travel to our 5 retail store locations in Redondo Beach, Long Beach, Santa Ana, Los Angeles, or San Diego.
• Flexible availability for on-site or on-call support, including overtime hours.
Preferred Education/Training/Certification:
• Familiarity with networking, workstations, servers, routers, firewalls, wireless access points, and virtualization solutions.
• A+ / Network + / Microsoft Certifications.
• AA Degree in Computer Science or equivalent.
• Background in business networking, systems administration, and basic IT management principles.
• Experience with Microsoft Windows Server, Skype for Business, Exchange, Office 365 & Azure AD, Google Workspace, VOIP phones, and VMWare virtualization.
Pay: $30-$35.00 per hour.
Job Type: Full-time
Benefits:
• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• Matching 401k
• Paid time off
• Paid Holidays
Travel Requirement: Ability to travel to different work locations as needed.
Job Type: Full-time
Benefits:
• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• Matching 401k
• Paid time off
• Paid Holidays
You are a great fit if you can:
• Identify, troubleshoot, resolve, and document end-user system issues and requests.
• Manage and prioritize end-user support request tickets for all dealership locations using the IT helpdesk ticketing system.
• Ensure timely and high-quality resolution of all requests.
• Communicate updates, project completion reports, and issue resolution summaries to department managers and company management.
• Collaborate with the CISO to escalate and resolve user level issues and requests.
• Configure, deploy, and relocate user desktops and laptops, including installing standard applications, configuring printers and peripherals, performing system backups and monitoring performance.
• Prioritize outstanding issues and manage user expectations, escalating high priority issues to the CISO.
• Identify, report, and respond swiftly to potential virus infections and other security threats.
• Manage hardware assets, including desktops, laptops, phones, printers, and servers, and oversee printer toner and supply management.
• Perform user account administration tasks such as creating, modifying, and purging user accounts, as well as resolving password resets and lockout issues.
• Provide software support for PC clients, including dealership DMS, MS Office suite, VPN clients, Adobe products, diagnostic tools, endpoint protection, and other applications.
• Assist the CISO with building, monitoring, patching, maintaining, and backing up companywide workstations, servers, firewalls, switches, access points, and IoT devices.
Weekly Schedule:
• Tuesday through Saturday
• 8:00am-5:00pm or 9:00am-6:00pm
Required Qualifications:
• Advanced user & systems administration experience in a Microsoft Active Directory domain + Azure AD environment.
• Familiarity with IT Helpdesk processes and customer service support best practices.
• Deep knowledge of Microsoft Operating Systems and Applications (Windows 10/11, Office Suite).
• Reliable transportation for travel to our 5 retail store locations in Redondo Beach, Long Beach, Santa Ana, Los Angeles, or San Diego.
• Flexible availability for on-site or on-call support, including overtime hours.
Preferred Education/Training/Certification:
• Familiarity with networking, workstations, servers, routers, firewalls, wireless access points, and virtualization solutions.
• A+ / Network + / Microsoft Certifications.
• AA Degree in Computer Science or equivalent.
• Background in business networking, systems administration, and basic IT management principles.
• Experience with Microsoft Windows Server, Skype for Business, Exchange, Office 365 & Azure AD, Google Workspace, VOIP phones, and VMWare virtualization.
Qualifications
- • Advanced user & systems administration experience in a Microsoft Active Directory domain + Azure AD environment
- • Familiarity with IT Helpdesk processes and customer service support best practices
- • Deep knowledge of Microsoft Operating Systems and Applications (Windows 10/11, Office Suite)
- • Reliable transportation for travel to our 5 retail store locations in Redondo Beach, Long Beach, Santa Ana, Los Angeles, or San Diego
- • Flexible availability for on-site or on-call support, including overtime hours
Benefits
- • Pay: $30-$35.00 per hour
- • Medical Insurance
- • Vision Insurance
- • Dental Insurance
- • Life Insurance
- • Matching 401k
- • Paid time off
- • Paid Holidays
- • Travel Requirement: Ability to travel to different work locations as needed
- • Medical Insurance
- • Vision Insurance
- • Dental Insurance
- • Life Insurance
- • Matching 401k
- • Paid time off
- • Paid Holidays
- • Tuesday through Saturday
Responsibilities
- • The specialist will be the primary technical support representative for the IT Department
- • Reporting to the Chief Information Security Officer, they will provide responsive technical assistance on-site and remotely, ensuring maximum user and systems uptime and delivering exceptional customer service
- • The specialist will support a wide range of technology products to enhance company efficiency and productivity
- • Identify, troubleshoot, resolve, and document end-user system issues and requests
- • Manage and prioritize end-user support request tickets for all dealership locations using the IT helpdesk ticketing system
- • Ensure timely and high-quality resolution of all requests
- • Communicate updates, project completion reports, and issue resolution summaries to department managers and company management
- • Collaborate with the CISO to escalate and resolve user level issues and requests
- • Configure, deploy, and relocate user desktops and laptops, including installing standard applications, configuring printers and peripherals, performing system backups and monitoring performance
- • Prioritize outstanding issues and manage user expectations, escalating high priority issues to the CISO
- • Identify, report, and respond swiftly to potential virus infections and other security threats
- • Manage hardware assets, including desktops, laptops, phones, printers, and servers, and oversee printer toner and supply management
- • Perform user account administration tasks such as creating, modifying, and purging user accounts, as well as resolving password resets and lockout issues
- • Provide software support for PC clients, including dealership DMS, MS Office suite, VPN clients, Adobe products, diagnostic tools, endpoint protection, and other applications
- • Assist the CISO with building, monitoring, patching, maintaining, and backing up companywide workstations, servers, firewalls, switches, access points, and IoT devices