Customer Service Professional
LONGMONT DAIRY FARM INC
Longmont, CO
Full-time
18–21 an hour
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via Indeed
Benefits
Health Insurance
Paid Time Off
Dental Coverage
Job Description
ilities include but are not limited to:
• Answers phone calls promptly (within 2 rings).
• Handles customer interactions promptly and professionally.
• Follows through with customer problems and complaints to resolution.
• Updates customer accounts with current deliveries, order changes, payments and appropriate credit.
• Compares data from route books to that in the Delivery Management System, researches discrepancies and makes needed corrections.
• Generates and mails customer invoices monthly.
• Prepares and balances deposits daily.
• Maintains database and spread sheet files.
• Performs clerical duties as required including filing, photocopying and mail processing.
• Initiates customer contact when needed to insure accurate billing and delivery.
• Prepares monthly invoices for drivers to deliver.
• Emails and mails invoices to those specified.
• Handles all data entry records into the customer service spreadsheet to accurately track issues.
• Inputs new customers to start service.
• Makes phone contact with new customers to ensure delivery was made to satisfaction and answers any questions.
• Runs monthly automatic including credit cards and ACH.
• Maintains expired and declined credit cards with a phone call and letter.
• Maintains collections and aging in designated routes.
• Performs other related duties as assigned.
• Greets incoming applicants, customers, and vendors.
• Initial screening of applicants and ensure paperwork is complete.
• Track shipments that come in and go out.
• Schedule appointments, interviews for managers.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. This is an interior, office location.
We offer benefits that include health, dental and vision insurance, life and disability benefits, paid vacation and sick days and a 401k as well as employee discounts and workplace perks such as food/coffee and flexible work schedules.
Work schedule hours are Monday through Thursday from 8:00 am to 5:00 p.m. and Fridays from 7:00 am to 4:00 pm.
About Longmont Dairy Farm
Longmont Dairy Farm is one of the larger home milk delivery companies in the United States. It is a local, family-owned, stable company that has been farming, processing and delivering milk in glass bottles for over 50 years. Learn more at www.longmontdairy.com.
• Answers phone calls promptly (within 2 rings).
• Handles customer interactions promptly and professionally.
• Follows through with customer problems and complaints to resolution.
• Updates customer accounts with current deliveries, order changes, payments and appropriate credit.
• Compares data from route books to that in the Delivery Management System, researches discrepancies and makes needed corrections.
• Generates and mails customer invoices monthly.
• Prepares and balances deposits daily.
• Maintains database and spread sheet files.
• Performs clerical duties as required including filing, photocopying and mail processing.
• Initiates customer contact when needed to insure accurate billing and delivery.
• Prepares monthly invoices for drivers to deliver.
• Emails and mails invoices to those specified.
• Handles all data entry records into the customer service spreadsheet to accurately track issues.
• Inputs new customers to start service.
• Makes phone contact with new customers to ensure delivery was made to satisfaction and answers any questions.
• Runs monthly automatic including credit cards and ACH.
• Maintains expired and declined credit cards with a phone call and letter.
• Maintains collections and aging in designated routes.
• Performs other related duties as assigned.
• Greets incoming applicants, customers, and vendors.
• Initial screening of applicants and ensure paperwork is complete.
• Track shipments that come in and go out.
• Schedule appointments, interviews for managers.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. This is an interior, office location.
We offer benefits that include health, dental and vision insurance, life and disability benefits, paid vacation and sick days and a 401k as well as employee discounts and workplace perks such as food/coffee and flexible work schedules.
Work schedule hours are Monday through Thursday from 8:00 am to 5:00 p.m. and Fridays from 7:00 am to 4:00 pm.
About Longmont Dairy Farm
Longmont Dairy Farm is one of the larger home milk delivery companies in the United States. It is a local, family-owned, stable company that has been farming, processing and delivering milk in glass bottles for over 50 years. Learn more at www.longmontdairy.com.
Qualifications
Benefits
- • This front desk position offers a starting salary range of $18-$21/hour
- • We offer benefits that include health, dental and vision insurance, life and disability benefits, paid vacation and sick days and a 401k as well as employee discounts and workplace perks such as food/coffee and flexible work schedules
Responsibilities
- • Answers phone calls promptly (within 2 rings)
- • Handles customer interactions promptly and professionally
- • Follows through with customer problems and complaints to resolution
- • Updates customer accounts with current deliveries, order changes, payments and appropriate credit
- • Compares data from route books to that in the Delivery Management System, researches discrepancies and makes needed corrections
- • Generates and mails customer invoices monthly
- • Prepares and balances deposits daily
- • Maintains database and spread sheet files
- • Performs clerical duties as required including filing, photocopying and mail processing
- • Initiates customer contact when needed to insure accurate billing and delivery
- • Prepares monthly invoices for drivers to deliver
- • Emails and mails invoices to those specified
- • Handles all data entry records into the customer service spreadsheet to accurately track issues
- • Inputs new customers to start service
- • Makes phone contact with new customers to ensure delivery was made to satisfaction and answers any questions
- • Runs monthly automatic including credit cards and ACH
- • Maintains expired and declined credit cards with a phone call and letter
- • Maintains collections and aging in designated routes
- • Performs other related duties as assigned
- • Greets incoming applicants, customers, and vendors
- • Initial screening of applicants and ensure paperwork is complete
- • Track shipments that come in and go out
- • Schedule appointments, interviews for managers
- • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
- • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- • While performing the duties of this job, the employee is regularly required to sit, use hands and talk or hear
- • The employee is frequently required to reach with hands and arms
- • The employee is occasionally required to stand and walk
- • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
- • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions