Enterprise Application Support Analyst
Pacific Steel & Recycling
Great Falls, MT
Full-time
Posted Mar 25, 2026
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via Indeed
Benefits
Health Insurance
Paid Time Off
Dental Coverage
Job Description
t of a lean productive IT team, and grow both personally and professionally, then you have come to the right place. We are family-oriented organization that holds each other accountable to our success. We are all owners at PS&R and looking for the most talented people to join us.
POSITION SUMMARY: The Enterprise Application Support Analyst provides day-to-day support for the organization’s enterprise applications, serving as a primary point of contact for end users and resolving functional issues across core business systems. This role partners closely with users to troubleshoot problems, improve workflows, and ensure applications effectively support business operations. The analyst is actively involved in user training, onboarding, and documentation to drive adoption and consistent system use. They collaborate with IT teams and vendors to diagnose root causes, implement fixes, and support system enhancements. This position plays a key role in stabilizing and optimizing enterprise applications in a multi-location environment.
REPORTING RELATIONSHIP:
This position reports to the Chief Information Officer.
KEY RESULTS:
1. Participate in the ERP implementation from inception, including system configuration review, testing, and go-live support.
2. Develop and deliver end-user training, including new user onboarding, role-based training sessions, refresher and advanced training as business needs evolve
3. Ensure that all devices throughout the network are performing at an optimal level. Serve as a primary point of contact for ERP-related questions, issues, and user assistance across all functional areas.
4. Assist with business process alignment, helping users adapt workflows to ERP best practices.
5. Analyze reported issues, determine root causes, and either resolve directly or coordinate with vendors, internal IT teams, or functional owners.
6. Document procedures, common issues, and solutions to support knowledge sharing and continuous improvement.
7. Support post-go-live stabilization, ensuring consistent system usage and minimizing business disruption.
8. Travel as needed to support users across multiple states during implementation and ongoing operations.
9. Willingly comply with all regulatory requirements, including federal, state, local, company and customer statutes or rules.
10. Manages time efficiently.
11. Accepts responsibility for own decisions and actions.
12. Performs other duties as needed.
PHYSICAL REQUIREMENTS
1. Good vision with the ability to read computer screens, documentation, instructions, etc.
2. Ability to lift up to 50 pounds and to walk, climb, crawl, kneel, bend, squat, and reach overhead.
3. Manual dexterity to work with small tools and instruments.
4. Ability to hear and verbally communicate with vendors and employees.
5. Ability to proficiently read, write, and speak English.
QUALIFICATIONS
1. 5+ years of experience supporting one or more large-scale ERP systems in a production environment.
2. Strong understanding of cross-functional ERP processes spanning finance, operations, and supply chain.
3. Ability to translate business needs into system understanding and user guidance.
4. Familiarity with ERP vendors and managed support models.
5. Excellent communication skills, with the ability to train users of varying technical skill levels.
6. Strong problem-solving skills and a customer-focused mindset.
7. Prior involvement in ERP data conversion, UAT, or go-live support activities.
Travel & Work Environment
1. This role requires travel within the Pacific Northwest during implementation phases and periodic travel thereafter.
2. Combination of office and on-site work at operational facilities.
Job Type: Full-time
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance
Work Location: In person
POSITION SUMMARY: The Enterprise Application Support Analyst provides day-to-day support for the organization’s enterprise applications, serving as a primary point of contact for end users and resolving functional issues across core business systems. This role partners closely with users to troubleshoot problems, improve workflows, and ensure applications effectively support business operations. The analyst is actively involved in user training, onboarding, and documentation to drive adoption and consistent system use. They collaborate with IT teams and vendors to diagnose root causes, implement fixes, and support system enhancements. This position plays a key role in stabilizing and optimizing enterprise applications in a multi-location environment.
REPORTING RELATIONSHIP:
This position reports to the Chief Information Officer.
KEY RESULTS:
1. Participate in the ERP implementation from inception, including system configuration review, testing, and go-live support.
2. Develop and deliver end-user training, including new user onboarding, role-based training sessions, refresher and advanced training as business needs evolve
3. Ensure that all devices throughout the network are performing at an optimal level. Serve as a primary point of contact for ERP-related questions, issues, and user assistance across all functional areas.
4. Assist with business process alignment, helping users adapt workflows to ERP best practices.
5. Analyze reported issues, determine root causes, and either resolve directly or coordinate with vendors, internal IT teams, or functional owners.
6. Document procedures, common issues, and solutions to support knowledge sharing and continuous improvement.
7. Support post-go-live stabilization, ensuring consistent system usage and minimizing business disruption.
8. Travel as needed to support users across multiple states during implementation and ongoing operations.
9. Willingly comply with all regulatory requirements, including federal, state, local, company and customer statutes or rules.
10. Manages time efficiently.
11. Accepts responsibility for own decisions and actions.
12. Performs other duties as needed.
PHYSICAL REQUIREMENTS
1. Good vision with the ability to read computer screens, documentation, instructions, etc.
2. Ability to lift up to 50 pounds and to walk, climb, crawl, kneel, bend, squat, and reach overhead.
3. Manual dexterity to work with small tools and instruments.
4. Ability to hear and verbally communicate with vendors and employees.
5. Ability to proficiently read, write, and speak English.
QUALIFICATIONS
1. 5+ years of experience supporting one or more large-scale ERP systems in a production environment.
2. Strong understanding of cross-functional ERP processes spanning finance, operations, and supply chain.
3. Ability to translate business needs into system understanding and user guidance.
4. Familiarity with ERP vendors and managed support models.
5. Excellent communication skills, with the ability to train users of varying technical skill levels.
6. Strong problem-solving skills and a customer-focused mindset.
7. Prior involvement in ERP data conversion, UAT, or go-live support activities.
Travel & Work Environment
1. This role requires travel within the Pacific Northwest during implementation phases and periodic travel thereafter.
2. Combination of office and on-site work at operational facilities.
Job Type: Full-time
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance
Work Location: In person
Qualifications
- • Good vision with the ability to read computer screens, documentation, instructions, etc
- • Ability to lift up to 50 pounds and to walk, climb, crawl, kneel, bend, squat, and reach overhead
- • Ability to hear and verbally communicate with vendors and employees
- • Ability to proficiently read, write, and speak English
- • 5+ years of experience supporting one or more large-scale ERP systems in a production environment
- • Strong understanding of cross-functional ERP processes spanning finance, operations, and supply chain
- • Ability to translate business needs into system understanding and user guidance
- • Familiarity with ERP vendors and managed support models
- • Excellent communication skills, with the ability to train users of varying technical skill levels
- • Strong problem-solving skills and a customer-focused mindset
- • Prior involvement in ERP data conversion, UAT, or go-live support activities
Benefits
- • 401(k)
- • 401(k) matching
- • Dental insurance
- • Employee assistance program
- • Flexible spending account
- • Health insurance
- • Life insurance
- • Paid time off
- • Retirement plan
- • Tuition reimbursement
- • Vision insurance
Responsibilities
- • POSITION SUMMARY: The Enterprise Application Support Analyst provides day-to-day support for the organization’s enterprise applications, serving as a primary point of contact for end users and resolving functional issues across core business systems
- • This role partners closely with users to troubleshoot problems, improve workflows, and ensure applications effectively support business operations
- • The analyst is actively involved in user training, onboarding, and documentation to drive adoption and consistent system use
- • They collaborate with IT teams and vendors to diagnose root causes, implement fixes, and support system enhancements
- • This position plays a key role in stabilizing and optimizing enterprise applications in a multi-location environment
- • This position reports to the Chief Information Officer
- • Participate in the ERP implementation from inception, including system configuration review, testing, and go-live support
- • Develop and deliver end-user training, including new user onboarding, role-based training sessions, refresher and advanced training as business needs evolve
- • Ensure that all devices throughout the network are performing at an optimal level
- • Serve as a primary point of contact for ERP-related questions, issues, and user assistance across all functional areas
- • Assist with business process alignment, helping users adapt workflows to ERP best practices
- • Analyze reported issues, determine root causes, and either resolve directly or coordinate with vendors, internal IT teams, or functional owners
- • Document procedures, common issues, and solutions to support knowledge sharing and continuous improvement
- • Support post-go-live stabilization, ensuring consistent system usage and minimizing business disruption
- • Travel as needed to support users across multiple states during implementation and ongoing operations
- • Willingly comply with all regulatory requirements, including federal, state, local, company and customer statutes or rules
- • Manages time efficiently
- • Accepts responsibility for own decisions and actions
- • Performs other duties as needed
- • Manual dexterity to work with small tools and instruments
- • This role requires travel within the Pacific Northwest during implementation phases and periodic travel thereafter
- • Combination of office and on-site work at operational facilities