Information Technology Help Desk Support
OculusIT
Belmont, CA
Full-time
Posted Mar 25, 2026
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via LinkedIn
Job Description
ical support for Windows, macOS, and mobile devices with a focus on high-quality customer service.
· Troubleshoot network and Wi-Fi issues, printer connectivity, classroom technology, audiovisual equipment, and other campus systems to minimize instructional disruptions.
· Manage and maintain the IT Helpdesk ticketing system, including triaging, tracking, and resolving support requests in a timely manner.
· Maintain inventory of IT hardware and peripherals; coordinate imaging, configuration, distribution, and replacement of devices for employees and computer labs.
· Support campus VoIP phone systems, including device setup, number assignments, call routing, voicemail configuration, and troubleshooting.
· Assist with cybersecurity operations, including endpoint protection (SentinelOne or similar) and enforcement of user security best practices.
· Provide support for Zoom-equipped classrooms and hybrid learning environments; train faculty and staff and troubleshoot live instructional sessions.
· Build, update, and deploy standardized computer images to ensure consistent software configurations and security compliance.
Requirements:
· Demonstrated experience supporting Windows and macOS operating systems.
· Proficiency in troubleshooting:
o Wi-Fi and network connectivity issues
o Printer and peripheral connection problems
o Hardware, software, and operating system issues
· Hands-on experience with:
o Active Directory (user and group management)
o Google Workspace, Microsoft 365, and Zoom administration
o Computer imaging and deployment tools
o Endpoint security systems (SentinelOne or similar)
o IT Helpdesk ticketing systems and workflow processes
· Excellent communication, customer service, and interpersonal skills.
· Strong problem-solving ability, attention to detail, and sense of urgency.
· Ability to multitask and work independently in a fast-paced setting.
· Collaborative mindset with a willingness to learn new systems quickly.
Additional Details:
· Flexible working hours required.
· Some weekend availability is needed during the start of each semester and for major events such as Commencement, OAKtoberfest, and Orientation.
Qualifications
· Bachelor’s degree in Computer Science, Information Technology, or a related field; or equivalent professional experience.
· 1–3 years of experience in an IT Helpdesk or technical support role.
· Experience in a higher-education IT environment is preferred but not required.
· Troubleshoot network and Wi-Fi issues, printer connectivity, classroom technology, audiovisual equipment, and other campus systems to minimize instructional disruptions.
· Manage and maintain the IT Helpdesk ticketing system, including triaging, tracking, and resolving support requests in a timely manner.
· Maintain inventory of IT hardware and peripherals; coordinate imaging, configuration, distribution, and replacement of devices for employees and computer labs.
· Support campus VoIP phone systems, including device setup, number assignments, call routing, voicemail configuration, and troubleshooting.
· Assist with cybersecurity operations, including endpoint protection (SentinelOne or similar) and enforcement of user security best practices.
· Provide support for Zoom-equipped classrooms and hybrid learning environments; train faculty and staff and troubleshoot live instructional sessions.
· Build, update, and deploy standardized computer images to ensure consistent software configurations and security compliance.
Requirements:
· Demonstrated experience supporting Windows and macOS operating systems.
· Proficiency in troubleshooting:
o Wi-Fi and network connectivity issues
o Printer and peripheral connection problems
o Hardware, software, and operating system issues
· Hands-on experience with:
o Active Directory (user and group management)
o Google Workspace, Microsoft 365, and Zoom administration
o Computer imaging and deployment tools
o Endpoint security systems (SentinelOne or similar)
o IT Helpdesk ticketing systems and workflow processes
· Excellent communication, customer service, and interpersonal skills.
· Strong problem-solving ability, attention to detail, and sense of urgency.
· Ability to multitask and work independently in a fast-paced setting.
· Collaborative mindset with a willingness to learn new systems quickly.
Additional Details:
· Flexible working hours required.
· Some weekend availability is needed during the start of each semester and for major events such as Commencement, OAKtoberfest, and Orientation.
Qualifications
· Bachelor’s degree in Computer Science, Information Technology, or a related field; or equivalent professional experience.
· 1–3 years of experience in an IT Helpdesk or technical support role.
· Experience in a higher-education IT environment is preferred but not required.
Qualifications
- • Demonstrated experience supporting Windows and macOS operating systems
- • Proficiency in troubleshooting:
- • Wi-Fi and network connectivity issues
- • Printer and peripheral connection problems
- • Hardware, software, and operating system issues
- • Active Directory (user and group management)
- • Google Workspace, Microsoft 365, and Zoom administration
- • Computer imaging and deployment tools
- • Endpoint security systems (SentinelOne or similar)
- • IT Helpdesk ticketing systems and workflow processes
- • Excellent communication, customer service, and interpersonal skills
- • Strong problem-solving ability, attention to detail, and sense of urgency
- • Ability to multitask and work independently in a fast-paced setting
- • Collaborative mindset with a willingness to learn new systems quickly
- • Flexible working hours required
- • Bachelor’s degree in Computer Science, Information Technology, or a related field; or equivalent professional experience
- • 1–3 years of experience in an IT Helpdesk or technical support role
Benefits
- • Some weekend availability is needed during the start of each semester and for major events such as Commencement, OAKtoberfest, and Orientation
Responsibilities
- • The IT Helpdesk Support position provides frontline technical assistance to students, faculty, and staff, ensuring reliable access to campus technology and smooth daily operations
- • This role requires exceptional customer service, strong technical troubleshooting skills, and the ability to work in a fast-paced academic environment
- • Provide in-person, phone, and email technical support for Windows, macOS, and mobile devices with a focus on high-quality customer service
- • Troubleshoot network and Wi-Fi issues, printer connectivity, classroom technology, audiovisual equipment, and other campus systems to minimize instructional disruptions
- • Manage and maintain the IT Helpdesk ticketing system, including triaging, tracking, and resolving support requests in a timely manner
- • Maintain inventory of IT hardware and peripherals; coordinate imaging, configuration, distribution, and replacement of devices for employees and computer labs
- • Support campus VoIP phone systems, including device setup, number assignments, call routing, voicemail configuration, and troubleshooting
- • Assist with cybersecurity operations, including endpoint protection (SentinelOne or similar) and enforcement of user security best practices
- • Provide support for Zoom-equipped classrooms and hybrid learning environments; train faculty and staff and troubleshoot live instructional sessions
- • Build, update, and deploy standardized computer images to ensure consistent software configurations and security compliance