HIRING Customer Service Representative!
John the Plumber Inc
Pompano Beach, FL
Full-time
Apply Now
via Indeed
Benefits
Health Insurance
Dental Coverage
Job Description
on, provide product/service information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. We are seeking a CSR that is genuinely excited to help our customers. Our CSRs must be patient, empathetic and respectful to our clients at all times. We are seeking a person with strong problem-solving skills and is confident at troubleshooting issues to resolve customer concerns.
Responsibilities:
• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
Qualifications:
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
Benefits
• Great Pay
• Health Care, Dental and 401K match
• Vacation + Holiday + Sick pay
• Long-term Disability
• Bonuses and spiffs
Responsibilities:
• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
Qualifications:
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
Benefits
• Great Pay
• Health Care, Dental and 401K match
• Vacation + Holiday + Sick pay
• Long-term Disability
• Bonuses and spiffs
Qualifications
- • We are seeking a person with strong problem-solving skills and is confident at troubleshooting issues to resolve customer concerns
- • Proven customer support experience or experience as a client service representative
- • Strong phone contact handling skills and active listening
- • Customer orientation and ability to adapt/respond to different types of characters
- • Excellent communication and presentation skills
- • Ability to multi-task, prioritize and manage time effectively
Benefits
- • Great Pay
- • Health Care, Dental and 401K match
- • Vacation + Holiday + Sick pay
- • Long-term Disability
- • Bonuses and spiffs
Responsibilities
- • Our CSRs must be patient, empathetic and respectful to our clients at all times
- • Manage large amounts of incoming calls
- • Identify and assess customers’ needs to achieve satisfaction
- • Build sustainable relationships and trust with customer accounts through open and interactive communication
- • Provide accurate, valid and complete information by using the right methods/tools
- • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- • Keep records of customer interactions, process customer accounts and file documents
- • Follow communication procedures, guidelines and policies
- • Take the extra mile to engage customers