IT Support Specialist I
Sciton
Palo Alto, CA
Full-time
Posted Feb 25, 2026
70K–85K a year
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Benefits
Health Insurance
Job Description
gineers helped bring laser products to market just a few years after lasers were first invented, and that same spirit of innovation still drives us today.
We are built on a strong set of values: Selflessness, Candor, Innovation, Execution, Objectivity, Excellence, Learning, Ownership, and Clarity. With more than 500 employees worldwide, Sciton has been recognized as a USA TODAY Top Workplace for three consecutive years from 2022 to 2025.
If you want to work on meaningful technology that directly improves patient outcomes and be part of a company that values curiosity, ownership, and excellence, we would love to meet you.
IT Support Specialist I
Job Summary
As an IT Support Specialist I, you’ll be the go-to technical expert for helping clients solve hardware, software, and networking issues. You’ll install and configure systems, troubleshoot problems, and provide hands-on support both on-site and remotely. In this role, you’ll work directly with clients to ensure their technology runs smoothly, while building your skills in IT systems, troubleshooting, and customer service. This is a great opportunity for someone with strong technical knowledge, excellent communication skills, and a passion for problem-solving to grow their career in IT support.
In this role, you will:
• Meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships.
• Identify, diagnose and rectify any issues in computer hardware, software, services, and applications.
• Installing and configuring client computer systems and software applications; training clients on proper application use.
• Manage the procurement of licenses, installation, tracking, and other details.
• Provide technical support on-site or via remote-access systems.
• Offer solutions that meet the needs of the client.
• Repair hardware malfunctions, software issues, and networking problems.
• Maintain good client relations.
• Track and manage material inventory and work records.
• Compile job reports.
Essential requirements for the role:
• Minimum of five (5) years of hands-on experience as a Technical Support Engineer or in a similar technical support role.
• In-depth knowledge of business software and hardware systems, with strong troubleshooting capabilities.
• Knowledge of web services, APIs, and IP-based protocols.
• Experience with scripting languages such as Perl or Shell.
• Solid understanding of computer hardware and networking systems.
• Demonstrated ability to troubleshoot complex hardware and software issues.
• Strong critical thinking and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to collaborate effectively.
• Effective time management skills.
The ideal candidate may also have:
• Bachelor’s degree in Information Technology or Computer Science.
• CompTIA A+ 220-902 or CompTIA A+ 220-901 certification
Benefits/Compensation:
The salary range is $70k-$85k. In addition, Sciton provides an opportunity to participate in equity/stock incentive programs, a profit-sharing bonus, and a comprehensive benefits package, including 401K with matching.
FULL-TIME/PART-TIME& Full-Time &
POSITION& IT Support Specialist I
LOCATION& Palo Alto (HQ)& &
We are built on a strong set of values: Selflessness, Candor, Innovation, Execution, Objectivity, Excellence, Learning, Ownership, and Clarity. With more than 500 employees worldwide, Sciton has been recognized as a USA TODAY Top Workplace for three consecutive years from 2022 to 2025.
If you want to work on meaningful technology that directly improves patient outcomes and be part of a company that values curiosity, ownership, and excellence, we would love to meet you.
IT Support Specialist I
Job Summary
As an IT Support Specialist I, you’ll be the go-to technical expert for helping clients solve hardware, software, and networking issues. You’ll install and configure systems, troubleshoot problems, and provide hands-on support both on-site and remotely. In this role, you’ll work directly with clients to ensure their technology runs smoothly, while building your skills in IT systems, troubleshooting, and customer service. This is a great opportunity for someone with strong technical knowledge, excellent communication skills, and a passion for problem-solving to grow their career in IT support.
In this role, you will:
• Meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships.
• Identify, diagnose and rectify any issues in computer hardware, software, services, and applications.
• Installing and configuring client computer systems and software applications; training clients on proper application use.
• Manage the procurement of licenses, installation, tracking, and other details.
• Provide technical support on-site or via remote-access systems.
• Offer solutions that meet the needs of the client.
• Repair hardware malfunctions, software issues, and networking problems.
• Maintain good client relations.
• Track and manage material inventory and work records.
• Compile job reports.
Essential requirements for the role:
• Minimum of five (5) years of hands-on experience as a Technical Support Engineer or in a similar technical support role.
• In-depth knowledge of business software and hardware systems, with strong troubleshooting capabilities.
• Knowledge of web services, APIs, and IP-based protocols.
• Experience with scripting languages such as Perl or Shell.
• Solid understanding of computer hardware and networking systems.
• Demonstrated ability to troubleshoot complex hardware and software issues.
• Strong critical thinking and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to collaborate effectively.
• Effective time management skills.
The ideal candidate may also have:
• Bachelor’s degree in Information Technology or Computer Science.
• CompTIA A+ 220-902 or CompTIA A+ 220-901 certification
Benefits/Compensation:
The salary range is $70k-$85k. In addition, Sciton provides an opportunity to participate in equity/stock incentive programs, a profit-sharing bonus, and a comprehensive benefits package, including 401K with matching.
FULL-TIME/PART-TIME& Full-Time &
POSITION& IT Support Specialist I
LOCATION& Palo Alto (HQ)& &
Qualifications
- • This is a great opportunity for someone with strong technical knowledge, excellent communication skills, and a passion for problem-solving to grow their career in IT support
- • Minimum of five (5) years of hands-on experience as a Technical Support Engineer or in a similar technical support role
- • In-depth knowledge of business software and hardware systems, with strong troubleshooting capabilities
- • Knowledge of web services, APIs, and IP-based protocols
- • Experience with scripting languages such as Perl or Shell
- • Solid understanding of computer hardware and networking systems
- • Demonstrated ability to troubleshoot complex hardware and software issues
- • Strong critical thinking and problem-solving skills
- • Excellent written and verbal communication skills
- • Strong interpersonal skills and the ability to collaborate effectively
- • Effective time management skills
- • Bachelor’s degree in Information Technology or Computer Science
- • CompTIA A+ 220-902 or CompTIA A+ 220-901 certification
Benefits
- • The salary range is $70k-$85k
- • In addition, Sciton provides an opportunity to participate in equity/stock incentive programs, a profit-sharing bonus, and a comprehensive benefits package, including 401K with matching
- • FULL-TIME/PART-TIME& Full-Time &
Responsibilities
- • As an IT Support Specialist I, you’ll be the go-to technical expert for helping clients solve hardware, software, and networking issues
- • You’ll install and configure systems, troubleshoot problems, and provide hands-on support both on-site and remotely
- • In this role, you’ll work directly with clients to ensure their technology runs smoothly, while building your skills in IT systems, troubleshooting, and customer service
- • Meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships
- • Identify, diagnose and rectify any issues in computer hardware, software, services, and applications
- • Installing and configuring client computer systems and software applications; training clients on proper application use
- • Manage the procurement of licenses, installation, tracking, and other details
- • Provide technical support on-site or via remote-access systems
- • Offer solutions that meet the needs of the client
- • Repair hardware malfunctions, software issues, and networking problems
- • Maintain good client relations
- • Track and manage material inventory and work records
- • Compile job reports