Customer Service Representative/Administrative Support
Aviation Medicine Advisory Service
Centennial, CO
Full-time
Posted Mar 18, 2026
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via Indeed
Benefits
Paid Time Off
Health Insurance
Dental Coverage
Job Description
urs: 7:15 am to 4:15 pm MT, Monday – Friday
Work Location: AMAS office, 15530 E Broncos Parkway, Centennial, CO 80112
Aviation Medicine Advisory Service (AMAS), formerly known as Virtual Flight Surgeons, is a physician-based professional consulting firm that provides aeromedical advice and Federal Aviation Administration (FAA) medical certification assistance to pilots and air traffic controllers. We provide services through a telephone and internet-based practice for a national client base. This is a full-time, hourly non-exempt position in an office setting.
We are looking for an energetic administrative professional to join our Client Services Team. This is a customer service position working closely with our clinical staff to provide assistance to pilots and air traffic controllers seeking FAA medical certification assistance.
Company Website: You can find more information about our services and our team at www.AviationMedicine.com.
Key Responsibilities:
• Provide call center support and manage centralized email to communicate with our client population
• Process and document credit card charges for client inquiries
• Document all client encounters (calls, emails, documents, data, etc.) in client management software following established data security and privacy guidelines
• Ability to scan and upload large volumes of medical records and documentation into case management software
• Coordinates with pilots to request information and documents or provide status updates on behalf of the assigned physician
• Prepares and sends FAA case submissions via overnight carrier or electronically through FAA portal
• Tracks FAA case submissions through determination, updating status in internal tracking sheet and keeps client and assigned physician updated
• Manages Special Issuance Authorization (SIA) renewal program, ensuring renewal notifications are sent in a timely manner
• Interacts with clients, physician offices, disability and insurance carriers, and other outside agencies as needed
• Provides administrative support to the Business Services team as requested, assisting with trouble ticket management for IT and phones, and other ongoing tasks or projects
Qualifications:
• High School diploma or equivalent/GED
• 2 years previous customer service answering high volume incoming calls/small call center
• 2 years previous administrative support in an office setting
• Experience in Microsoft Office Suite including ability to learn company software
• Exceptional customer service focus with ability to demonstrate caring and empathy in a professional and business-friendly manner in all internal and external encounters
• Strong verbal and written communication skills
• Strong organizational skills with high attention to detail and accuracy
• Ability to easily switch focus and stay flexible in a high volume environment
• Team player with the ability to work independently
• Desire to continue to learn and grow in our small business environment
Compensation: $22 per hour depending on qualifications and experience. $1.00 increase in hourly rate after successfully completing 120-day training period.
Job Type: Full-time
Salary: $22.00 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
Schedule:
• 8 hour shift
• Day shift
• Monday to Friday
Experience:
• Customer Service: 2 years (Required)
• Office experience: 2 years (Required)
Work Location: In person
Job Type: Full-time
Pay: $22.00 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
Compensation Package:
• Yearly bonus
Experience:
• Office: 2 years (Required)
• Customer service: 2 years (Required)
Ability to Commute:
• Centennial, CO 80112 (Required)
Work Location: In person
Work Location: AMAS office, 15530 E Broncos Parkway, Centennial, CO 80112
Aviation Medicine Advisory Service (AMAS), formerly known as Virtual Flight Surgeons, is a physician-based professional consulting firm that provides aeromedical advice and Federal Aviation Administration (FAA) medical certification assistance to pilots and air traffic controllers. We provide services through a telephone and internet-based practice for a national client base. This is a full-time, hourly non-exempt position in an office setting.
We are looking for an energetic administrative professional to join our Client Services Team. This is a customer service position working closely with our clinical staff to provide assistance to pilots and air traffic controllers seeking FAA medical certification assistance.
Company Website: You can find more information about our services and our team at www.AviationMedicine.com.
Key Responsibilities:
• Provide call center support and manage centralized email to communicate with our client population
• Process and document credit card charges for client inquiries
• Document all client encounters (calls, emails, documents, data, etc.) in client management software following established data security and privacy guidelines
• Ability to scan and upload large volumes of medical records and documentation into case management software
• Coordinates with pilots to request information and documents or provide status updates on behalf of the assigned physician
• Prepares and sends FAA case submissions via overnight carrier or electronically through FAA portal
• Tracks FAA case submissions through determination, updating status in internal tracking sheet and keeps client and assigned physician updated
• Manages Special Issuance Authorization (SIA) renewal program, ensuring renewal notifications are sent in a timely manner
• Interacts with clients, physician offices, disability and insurance carriers, and other outside agencies as needed
• Provides administrative support to the Business Services team as requested, assisting with trouble ticket management for IT and phones, and other ongoing tasks or projects
Qualifications:
• High School diploma or equivalent/GED
• 2 years previous customer service answering high volume incoming calls/small call center
• 2 years previous administrative support in an office setting
• Experience in Microsoft Office Suite including ability to learn company software
• Exceptional customer service focus with ability to demonstrate caring and empathy in a professional and business-friendly manner in all internal and external encounters
• Strong verbal and written communication skills
• Strong organizational skills with high attention to detail and accuracy
• Ability to easily switch focus and stay flexible in a high volume environment
• Team player with the ability to work independently
• Desire to continue to learn and grow in our small business environment
Compensation: $22 per hour depending on qualifications and experience. $1.00 increase in hourly rate after successfully completing 120-day training period.
Job Type: Full-time
Salary: $22.00 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
Schedule:
• 8 hour shift
• Day shift
• Monday to Friday
Experience:
• Customer Service: 2 years (Required)
• Office experience: 2 years (Required)
Work Location: In person
Job Type: Full-time
Pay: $22.00 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
Compensation Package:
• Yearly bonus
Experience:
• Office: 2 years (Required)
• Customer service: 2 years (Required)
Ability to Commute:
• Centennial, CO 80112 (Required)
Work Location: In person
Qualifications
- • High School diploma or equivalent/GED
- • 2 years previous customer service answering high volume incoming calls/small call center
- • 2 years previous administrative support in an office setting
- • Experience in Microsoft Office Suite including ability to learn company software
- • Exceptional customer service focus with ability to demonstrate caring and empathy in a professional and business-friendly manner in all internal and external encounters
- • Strong verbal and written communication skills
- • Strong organizational skills with high attention to detail and accuracy
- • Ability to easily switch focus and stay flexible in a high volume environment
- • Team player with the ability to work independently
- • Desire to continue to learn and grow in our small business environment
- • Customer Service: 2 years (Required)
- • Office experience: 2 years (Required)
- • Office: 2 years (Required)
- • Customer service: 2 years (Required)
- • Centennial, CO 80112 (Required)
Benefits
- • Compensation: $22 per hour depending on qualifications and experience. $1.00 increase in hourly rate after successfully completing 120-day training period
- • Salary: $22.00 per hour
- • 401(k)
- • 401(k) matching
- • Dental insurance
- • Health insurance
- • Health savings account
- • Life insurance
- • Paid time off
- • Tuition reimbursement
- • 8 hour shift
- • Pay: $22.00 per hour
- • 401(k)
- • 401(k) matching
- • Dental insurance
- • Employee assistance program
- • Health insurance
- • Health savings account
- • Life insurance
- • Paid time off
- • Tuition reimbursement
- • Compensation Package:
- • Yearly bonus
Responsibilities
- • Work Hours: 7:15 am to 4:15 pm MT, Monday – Friday
- • Provide call center support and manage centralized email to communicate with our client population
- • Process and document credit card charges for client inquiries
- • Document all client encounters (calls, emails, documents, data, etc.) in client management software following established data security and privacy guidelines
- • Ability to scan and upload large volumes of medical records and documentation into case management software
- • Coordinates with pilots to request information and documents or provide status updates on behalf of the assigned physician
- • Prepares and sends FAA case submissions via overnight carrier or electronically through FAA portal
- • Tracks FAA case submissions through determination, updating status in internal tracking sheet and keeps client and assigned physician updated
- • Manages Special Issuance Authorization (SIA) renewal program, ensuring renewal notifications are sent in a timely manner
- • Interacts with clients, physician offices, disability and insurance carriers, and other outside agencies as needed
- • Provides administrative support to the Business Services team as requested, assisting with trouble ticket management for IT and phones, and other ongoing tasks or projects