IT Help Desk Specialist
Revel Staffing
San Diego, CA
Full-time
Posted Mar 24, 2026
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via Teal
Job Description
ckets, and emails from internal users (clinical and non-clinical).
• Provide first-level support for common issues including:
• Password resets and account lockouts
• EMR/EHR and healthcare application access issues
• VPN, email, and basic connectivity problems
• Troubleshoot software and basic hardware issues following documented procedures and knowledge base articles.
• Properly document all incidents, actions taken, and resolutions in the ticketing system.
• Escalate complex issues to higher-level support or application teams as needed.
• Deliver outstanding customer service to users of all technical skill levels and backgrounds.
• Maintain strict confidentiality and protect sensitive patient and organizational data in accordance with HIPAA and security policies.
• Support increased call volumes during peak periods and special projects.
Requirements
• High school diploma or GED required; associate degree in IT or related field preferred.
• MediClear Certification (or equivalent HIPAA certificate) required.
• 1+ year of IT help desk, service desk, or technical support experience preferred.
• Experience supporting users in a healthcare or clinical environment strongly preferred (EMR/EHR, clinical apps, etc.).
• Strong verbal and written communication skills with a clear, customer-first mindset.
Nice-to-haves
• associate degree in IT or related field preferred.
• 1+ year of IT help desk, service desk, or technical support experience preferred.
• Experience supporting users in a healthcare or clinical environment strongly preferred (EMR/EHR, clinical apps, etc.).
• Provide first-level support for common issues including:
• Password resets and account lockouts
• EMR/EHR and healthcare application access issues
• VPN, email, and basic connectivity problems
• Troubleshoot software and basic hardware issues following documented procedures and knowledge base articles.
• Properly document all incidents, actions taken, and resolutions in the ticketing system.
• Escalate complex issues to higher-level support or application teams as needed.
• Deliver outstanding customer service to users of all technical skill levels and backgrounds.
• Maintain strict confidentiality and protect sensitive patient and organizational data in accordance with HIPAA and security policies.
• Support increased call volumes during peak periods and special projects.
Requirements
• High school diploma or GED required; associate degree in IT or related field preferred.
• MediClear Certification (or equivalent HIPAA certificate) required.
• 1+ year of IT help desk, service desk, or technical support experience preferred.
• Experience supporting users in a healthcare or clinical environment strongly preferred (EMR/EHR, clinical apps, etc.).
• Strong verbal and written communication skills with a clear, customer-first mindset.
Nice-to-haves
• associate degree in IT or related field preferred.
• 1+ year of IT help desk, service desk, or technical support experience preferred.
• Experience supporting users in a healthcare or clinical environment strongly preferred (EMR/EHR, clinical apps, etc.).
Qualifications
- • MediClear Certification (or equivalent HIPAA certificate) required
- • Strong verbal and written communication skills with a clear, customer-first mindset
Benefits
Responsibilities
- • This role focuses on providing high-quality technical support for electronic medical systems, user accounts, and core applications in a HIPAA-regulated environment
- • Answer inbound help desk calls, tickets, and emails from internal users (clinical and non-clinical)
- • Provide first-level support for common issues including:
- • Password resets and account lockouts
- • EMR/EHR and healthcare application access issues
- • VPN, email, and basic connectivity problems
- • Troubleshoot software and basic hardware issues following documented procedures and knowledge base articles
- • Properly document all incidents, actions taken, and resolutions in the ticketing system
- • Escalate complex issues to higher-level support or application teams as needed
- • Deliver outstanding customer service to users of all technical skill levels and backgrounds
- • Maintain strict confidentiality and protect sensitive patient and organizational data in accordance with HIPAA and security policies
- • Support increased call volumes during peak periods and special projects