Customer Service Rep
Pompano Pet Lodge
Pompano Beach, FL
Part-time
Apply Now
via Indeed
Job Description
r of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We’re proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members.
At NVA Pet Resorts, our mission is simple: create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.
What You’ll Do
As a Pet Host, you are the first and last impression of our resort. You’ll run the front desk and lobby while ensuring pets and pet parents feel confident and cared for.
Your responsibilities include:
• Greeting clients, pets, and vendors warmly
• Managing check-ins and check-outs
• Booking boarding, daycare, grooming, and training reservations
• Answering phones, emails, and voicemails promptly
• Processing payments and balancing transactions
• Obtaining and verifying vaccination records
• Managing waitlists during peak seasons
• Recommending services and activity packages that meet client needs
• Communicating pet updates and concerns to leadership
• Keeping lobby and front areas clean and safe
You’ll also jump in to help the team when needed — which may include handling pets, cleaning up occasional messes, and staying flexible in a fast-paced environment.
What We’re Looking For
• We’re seeking someone who is:
• Friendly, confident, and professional
• Detail-oriented and organized
• Comfortable multitasking in a busy lobby
• Strong with phones, scheduling, and computer systems
• Comfortable giving tours, recommending services, selling packages, upselling services and promoting memberships.
• Calm and solution-focused when handling customer concerns
• Passionate about dogs and cats
You must be able to:
• Work weekends and holidays
• Stand, walk, bend, and lift up to 60 lbs
• Work in a busy, sometimes noisy environment
• Handle dogs of all sizes safely
Work Schedule
• Part-Time
• Monday–Friday shifts
• Weekend availability required
• Holiday availability required
Equal Opportunity Employer
NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.
If you love customer service, enjoy staying busy, and want to work somewhere that celebrates pets every day — we’d love to meet you.
All of the staff at Pompano Pet Lodge are fully trained to complete all of their job responsibilities with safety and accuracy. More importantly, however, is their love of animals. Loving and caring for the animals here just as if they are your own is a prerequisite for working here. Our guests are treated as family. Every animal under our care becomes part of the Pompano Pet Resort family, and that is why they never want to leave.
Pay:
• Tips
Benefits:
• Employee discount
• Paid training
Job Type: parttime
Schedule:
• Monday to Friday
• Weekend availability
• Holidays
Education: No education required
Work location: On-site
At NVA Pet Resorts, our mission is simple: create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.
What You’ll Do
As a Pet Host, you are the first and last impression of our resort. You’ll run the front desk and lobby while ensuring pets and pet parents feel confident and cared for.
Your responsibilities include:
• Greeting clients, pets, and vendors warmly
• Managing check-ins and check-outs
• Booking boarding, daycare, grooming, and training reservations
• Answering phones, emails, and voicemails promptly
• Processing payments and balancing transactions
• Obtaining and verifying vaccination records
• Managing waitlists during peak seasons
• Recommending services and activity packages that meet client needs
• Communicating pet updates and concerns to leadership
• Keeping lobby and front areas clean and safe
You’ll also jump in to help the team when needed — which may include handling pets, cleaning up occasional messes, and staying flexible in a fast-paced environment.
What We’re Looking For
• We’re seeking someone who is:
• Friendly, confident, and professional
• Detail-oriented and organized
• Comfortable multitasking in a busy lobby
• Strong with phones, scheduling, and computer systems
• Comfortable giving tours, recommending services, selling packages, upselling services and promoting memberships.
• Calm and solution-focused when handling customer concerns
• Passionate about dogs and cats
You must be able to:
• Work weekends and holidays
• Stand, walk, bend, and lift up to 60 lbs
• Work in a busy, sometimes noisy environment
• Handle dogs of all sizes safely
Work Schedule
• Part-Time
• Monday–Friday shifts
• Weekend availability required
• Holiday availability required
Equal Opportunity Employer
NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.
If you love customer service, enjoy staying busy, and want to work somewhere that celebrates pets every day — we’d love to meet you.
All of the staff at Pompano Pet Lodge are fully trained to complete all of their job responsibilities with safety and accuracy. More importantly, however, is their love of animals. Loving and caring for the animals here just as if they are your own is a prerequisite for working here. Our guests are treated as family. Every animal under our care becomes part of the Pompano Pet Resort family, and that is why they never want to leave.
Pay:
• Tips
Benefits:
• Employee discount
• Paid training
Job Type: parttime
Schedule:
• Monday to Friday
• Weekend availability
• Holidays
Education: No education required
Work location: On-site
Qualifications
- • Friendly, confident, and professional
- • Detail-oriented and organized
- • Comfortable multitasking in a busy lobby
- • Strong with phones, scheduling, and computer systems
- • Comfortable giving tours, recommending services, selling packages, upselling services and promoting memberships
- • Calm and solution-focused when handling customer concerns
- • Passionate about dogs and cats
- • Work weekends and holidays
Benefits
- • Employee discount
- • Paid training
- • Monday to Friday
- • Weekend availability
Responsibilities
- • As a Pet Host, you are the first and last impression of our resort
- • You’ll run the front desk and lobby while ensuring pets and pet parents feel confident and cared for
- • Greeting clients, pets, and vendors warmly
- • Managing check-ins and check-outs
- • Booking boarding, daycare, grooming, and training reservations
- • Answering phones, emails, and voicemails promptly
- • Processing payments and balancing transactions
- • Obtaining and verifying vaccination records
- • Managing waitlists during peak seasons
- • Recommending services and activity packages that meet client needs
- • Communicating pet updates and concerns to leadership
- • Keeping lobby and front areas clean and safe
- • You’ll also jump in to help the team when needed — which may include handling pets, cleaning up occasional messes, and staying flexible in a fast-paced environment
- • Stand, walk, bend, and lift up to 60 lbs
- • Work in a busy, sometimes noisy environment
- • Handle dogs of all sizes safely
- • Monday–Friday shifts
- • Weekend availability required