IT Support Desk Operator
The Reynolds Company
Fort Worth, TX
Full-time
Posted Mar 5, 2026
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via Indeed
Job Description
dministration needs.
• Provides support for all desktop hardware/software, network connectivity, and server hardware/software issues.
• Maintains inventory and documentation of all MIS supported hardware/software.
• Maintains backup systems on selective servers.
• Provides support to other MIS personnel throughout the company.
• Provides training to employees on new Business Systems.
• Acts as the company Liaison between MIS, Business System and Data Integration and Development groups and the McRey Shared Services user field.
• Follows all safety policies and procedures and completes the provided training.
Knowledge/Skills/Abilities:
• High school diploma required with college courses completed; currently pursuing a degree in business or a computer related program; additional experience will be considered in lieu of education.
• Ability to organize, prioritize and complete tasks at own initiative with minimal supervision.
• Basic understanding of personal computers, operating systems, and networking technology.
• Up to 2 years’ experience in the distribution industry or in a help desk/training environment.
• Working knowledge of business system operations. Experience with the Sx.e System, or similar distribution business systems, is preferred.
• Excellent verbal/written communication skills.
Reporting Relationships:
Reports To: IT Support Manager
Direct Reports: None
Working Conditions: Normal office environment. Overtime may be required, and travel to support
other branches may also be required.
• Provides support for all desktop hardware/software, network connectivity, and server hardware/software issues.
• Maintains inventory and documentation of all MIS supported hardware/software.
• Maintains backup systems on selective servers.
• Provides support to other MIS personnel throughout the company.
• Provides training to employees on new Business Systems.
• Acts as the company Liaison between MIS, Business System and Data Integration and Development groups and the McRey Shared Services user field.
• Follows all safety policies and procedures and completes the provided training.
Knowledge/Skills/Abilities:
• High school diploma required with college courses completed; currently pursuing a degree in business or a computer related program; additional experience will be considered in lieu of education.
• Ability to organize, prioritize and complete tasks at own initiative with minimal supervision.
• Basic understanding of personal computers, operating systems, and networking technology.
• Up to 2 years’ experience in the distribution industry or in a help desk/training environment.
• Working knowledge of business system operations. Experience with the Sx.e System, or similar distribution business systems, is preferred.
• Excellent verbal/written communication skills.
Reporting Relationships:
Reports To: IT Support Manager
Direct Reports: None
Working Conditions: Normal office environment. Overtime may be required, and travel to support
other branches may also be required.
Qualifications
- • High school diploma required with college courses completed; currently pursuing a degree in business or a computer related program; additional experience will be considered in lieu of education
- • Ability to organize, prioritize and complete tasks at own initiative with minimal supervision
- • Basic understanding of personal computers, operating systems, and networking technology
- • Up to 2 years’ experience in the distribution industry or in a help desk/training environment
- • Working knowledge of business system operations
Benefits
- • Working Conditions: Normal office environment
Responsibilities
- • Performs as front-line support for all system administration of users, Local Area Network, Local servers,
- • workstations, hardware, data administration and the Business System
- • This includes responding to all help
- • desk inquiries and conducting employee-training programs
- • Provides helpdesk services to the user community for MIS, the Business System and Data Administration needs
- • Provides support for all desktop hardware/software, network connectivity, and server hardware/software issues
- • Maintains inventory and documentation of all MIS supported hardware/software
- • Maintains backup systems on selective servers
- • Provides support to other MIS personnel throughout the company
- • Provides training to employees on new Business Systems
- • Acts as the company Liaison between MIS, Business System and Data Integration and Development groups and the McRey Shared Services user field
- • Follows all safety policies and procedures and completes the provided training
- • Reports To: IT Support Manager
- • Overtime may be required, and travel to support