Customer Service - Donor Support Technician
CSL
Arvada, CO
Part-time
Posted Mar 2, 2026
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via CSL Careers
Job Description
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• Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understand the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintain confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.
The expected base pay for this position at hiring is $16.61/hour - $19.65/hour. Please note this wage range reflects what CSL expects to pay for this position at the listed location as of the time of this posting. Individual base pay for a successful candidate within this range is determined by qualifications, skill level, experience, competencies and other relevant factors.
Your skills and experience
Education
High school diploma or equivalent required
Experience
• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Will perform basic math calculations
Working Conditions
(physical & mental requirements)
• Understand, remember and apply oral and/or written instructions
• Understand and follow basic instructions and guidelines
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time
• Reach, bend, kneel and have high level of manual dexterity
• Occasionally be required to lift and carry up to 25 pounds
• Fast paced environment with frequent interruptions
• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
• Required to work overtime and extended hours to support center operational needs
• Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understand the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintain confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.
The expected base pay for this position at hiring is $16.61/hour - $19.65/hour. Please note this wage range reflects what CSL expects to pay for this position at the listed location as of the time of this posting. Individual base pay for a successful candidate within this range is determined by qualifications, skill level, experience, competencies and other relevant factors.
Your skills and experience
Education
High school diploma or equivalent required
Experience
• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Will perform basic math calculations
Working Conditions
(physical & mental requirements)
• Understand, remember and apply oral and/or written instructions
• Understand and follow basic instructions and guidelines
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time
• Reach, bend, kneel and have high level of manual dexterity
• Occasionally be required to lift and carry up to 25 pounds
• Fast paced environment with frequent interruptions
• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
• Required to work overtime and extended hours to support center operational needs
Qualifications
- • Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business
- • High school diploma or equivalent required
- • Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
- • Will perform basic math calculations
- • (physical & mental requirements)
- • Understand, remember and apply oral and/or written instructions
- • Occasionally be required to lift and carry up to 25 pounds
- • Fast paced environment with frequent interruptions
- • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens
- • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
- • Required to work overtime and extended hours to support center operational needs
Benefits
- • The expected base pay for this position at hiring is $16.61/hour - $19.65/hour
Responsibilities
- • Responsible for preparing the donor, donor area and equipment for the pheresis processors
- • You will report to the Assistant Center Manager
- • Prepares the autopheresis machine for the pheresis process
- • Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process
- • Disconnect the donor when the process is complete
- • Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff
- • Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events
- • Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor
- • Alerts Group Leader or Supervisor of donor flow issues
- • Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs)
- • Understand the policies and procedures associated with hyper immune programs at the center if applicable
- • Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed
- • Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures
- • Promotes safety in all actions
- • Maintain confidentiality of all personnel, donor and center information
- • May be cross-trained in other areas to meet the needs of the business
- • Perform job-related duties as assigned
- • Understand and follow basic instructions and guidelines
- • Must be able to see and speak with customers and observe equipment operation
- • Occasionally perform tasks while standing and walking up to 100% of time
- • Reach, bend, kneel and have high level of manual dexterity