Senior IT Support Specialist
The NOW
Miami, FL
Full-time
Posted Mar 4, 2026
Apply Now
via Indeed
Benefits
Dental Coverage
Paid Time Off
Health Insurance
Job Description
ntaining, securing, and deploying technology systems for The NOW Massage corporate office and franchise boutiques nationwide. This is a highly hands-on role combining IT operations, franchise support, endpoint and network management, cybersecurity best practices, and overseeing on-site installations. The ideal candidate is technically skilled, highly organized, customer-focused, and comfortable supporting a multi-location franchise environment. This is a hybrid role based in Miami, Florida.
What You’ll Do:
IT Support, Systems & Security
• Ability to Install, test, and verify The NOW Franchise network equipment and peripherals, both in person and remotely working with contractors.
• Provide Tier 1–Tier 3 desktop, mobile, and network support for The NOW Franchise boutiques
• Support and maintain boutique network infrastructure, including POS, Wi-Fi, VoIP, and audio systems
• Configure and deploy Apple Mac and iPad operating systems per The NOW Franchise specifications
• Administer and support remote Mac systems using NinjaOne, Splashtop, or similar RMM tools
• Administer franchise users, groups, and permissions within Microsoft 365
• Manage, monitor, and maintain endpoint protection, antivirus, and cybersecurity tools
• Apply cybersecurity best practices to protect corporate and franchise systems
Applications, Tools & Platforms
• Provide technical application support for:
• Microsoft 365
• Ubiquiti (Unifi) Networks
• Vonage
• Sonos
• Zenoti
• Rockbot
• Use ticketing systems to track, prioritize, and resolve IT support requests
• Leverage RMM tools for device monitoring, patching, automation, and remote support
Franchise & New Boutique Support
• Support and advise The NOW Franchise owners throughout boutique construction and opening
• Partner with franchise owners, general contractors, and corporate teams to ensure successful IT installations
• Travel to franchise locations multiple times per month for on-site IT installation and support, occasionally on short notice
• Serve as a trusted technology advisor to franchise owners and operators
Documentation & Asset Management
• Maintain accurate and organized IT documentation in HUDU
• Maintain accurate and organized hardware and systems inventory using NinjaOne or similar tools
• Create and maintain SOPs, troubleshooting guides, and IT standards
Physical & On-Site Responsibilities
• Ability to lift up to 50 lbs
• Ability to go up and down ladders and work with mounted equipment
• Ability to work safely and effectively on active construction sites
Required Qualifications:
• 5+ years of related industry experience in information technology support
• Hands-on experience with workstation deployment and small network configurations
• Familiarity with IT ticketing systems (e.g., Freshworks, AutoTask, or similar)
• Familiarity with RMM tools (NinjaOne or similar) for endpoint management and remote support
• Working knowledge of cybersecurity fundamentals, antivirus, and endpoint protection
• Strong experience supporting macOS and iOS environments
• Exceptional customer service, communication, and problem-solving skills
• Ability to clearly and effectively communicate with franchise owners, general contractors, and corporate leadership
• Strong organizational skills with a focus on documentation and accuracy
• Ability to work independently and make decisions based on IT best practices
• Ability and willingness to travel multiple times per month
• Ability to provide occasional weekend and after-hours support through rotating on-call schedule.
Preferred Qualifications:
• Experience troubleshooting and supporting remote Mac clients
• Prior networking experience and knowledge of network infrastructure
• Experience supporting POS and VoIP systems
• Familiarity with:
• Microsoft 365 administration (users, groups, permissions)
• VoIP phone systems and call group configurations
• File share permissions (Dropbox, SharePoint)
• Unifi Networks
• Sonos hardware and software
• NinjaOne or similar device management platforms
• Experience supporting retail, hospitality, wellness, or franchise organizations
Benefits:
• Benefit package includes medical, dental, vision, Life/AD&D, 401K, paid time off, and holidays.
The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
What You’ll Do:
IT Support, Systems & Security
• Ability to Install, test, and verify The NOW Franchise network equipment and peripherals, both in person and remotely working with contractors.
• Provide Tier 1–Tier 3 desktop, mobile, and network support for The NOW Franchise boutiques
• Support and maintain boutique network infrastructure, including POS, Wi-Fi, VoIP, and audio systems
• Configure and deploy Apple Mac and iPad operating systems per The NOW Franchise specifications
• Administer and support remote Mac systems using NinjaOne, Splashtop, or similar RMM tools
• Administer franchise users, groups, and permissions within Microsoft 365
• Manage, monitor, and maintain endpoint protection, antivirus, and cybersecurity tools
• Apply cybersecurity best practices to protect corporate and franchise systems
Applications, Tools & Platforms
• Provide technical application support for:
• Microsoft 365
• Ubiquiti (Unifi) Networks
• Vonage
• Sonos
• Zenoti
• Rockbot
• Use ticketing systems to track, prioritize, and resolve IT support requests
• Leverage RMM tools for device monitoring, patching, automation, and remote support
Franchise & New Boutique Support
• Support and advise The NOW Franchise owners throughout boutique construction and opening
• Partner with franchise owners, general contractors, and corporate teams to ensure successful IT installations
• Travel to franchise locations multiple times per month for on-site IT installation and support, occasionally on short notice
• Serve as a trusted technology advisor to franchise owners and operators
Documentation & Asset Management
• Maintain accurate and organized IT documentation in HUDU
• Maintain accurate and organized hardware and systems inventory using NinjaOne or similar tools
• Create and maintain SOPs, troubleshooting guides, and IT standards
Physical & On-Site Responsibilities
• Ability to lift up to 50 lbs
• Ability to go up and down ladders and work with mounted equipment
• Ability to work safely and effectively on active construction sites
Required Qualifications:
• 5+ years of related industry experience in information technology support
• Hands-on experience with workstation deployment and small network configurations
• Familiarity with IT ticketing systems (e.g., Freshworks, AutoTask, or similar)
• Familiarity with RMM tools (NinjaOne or similar) for endpoint management and remote support
• Working knowledge of cybersecurity fundamentals, antivirus, and endpoint protection
• Strong experience supporting macOS and iOS environments
• Exceptional customer service, communication, and problem-solving skills
• Ability to clearly and effectively communicate with franchise owners, general contractors, and corporate leadership
• Strong organizational skills with a focus on documentation and accuracy
• Ability to work independently and make decisions based on IT best practices
• Ability and willingness to travel multiple times per month
• Ability to provide occasional weekend and after-hours support through rotating on-call schedule.
Preferred Qualifications:
• Experience troubleshooting and supporting remote Mac clients
• Prior networking experience and knowledge of network infrastructure
• Experience supporting POS and VoIP systems
• Familiarity with:
• Microsoft 365 administration (users, groups, permissions)
• VoIP phone systems and call group configurations
• File share permissions (Dropbox, SharePoint)
• Unifi Networks
• Sonos hardware and software
• NinjaOne or similar device management platforms
• Experience supporting retail, hospitality, wellness, or franchise organizations
Benefits:
• Benefit package includes medical, dental, vision, Life/AD&D, 401K, paid time off, and holidays.
The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Qualifications
- • Ubiquiti (Unifi) Networks
- • Vonage
- • Ability to go up and down ladders and work with mounted equipment
- • 5+ years of related industry experience in information technology support
- • Hands-on experience with workstation deployment and small network configurations
- • Familiarity with IT ticketing systems (e.g., Freshworks, AutoTask, or similar)
- • Familiarity with RMM tools (NinjaOne or similar) for endpoint management and remote support
- • Working knowledge of cybersecurity fundamentals, antivirus, and endpoint protection
- • Strong experience supporting macOS and iOS environments
- • Exceptional customer service, communication, and problem-solving skills
- • Ability to clearly and effectively communicate with franchise owners, general contractors, and corporate leadership
- • Strong organizational skills with a focus on documentation and accuracy
- • Ability to work independently and make decisions based on IT best practices
- • Ability and willingness to travel multiple times per month
- • Ability to provide occasional weekend and after-hours support through rotating on-call schedule
Benefits
- • Benefit package includes medical, dental, vision, Life/AD&D, 401K, paid time off, and holidays
Responsibilities
- • The Senior IT Support Specialist is responsible for supporting, maintaining, securing, and deploying technology systems for The NOW Massage corporate office and franchise boutiques nationwide
- • This is a highly hands-on role combining IT operations, franchise support, endpoint and network management, cybersecurity best practices, and overseeing on-site installations
- • IT Support, Systems & Security
- • Ability to Install, test, and verify The NOW Franchise network equipment and peripherals, both in person and remotely working with contractors
- • Provide Tier 1–Tier 3 desktop, mobile, and network support for The NOW Franchise boutiques
- • Support and maintain boutique network infrastructure, including POS, Wi-Fi, VoIP, and audio systems
- • Configure and deploy Apple Mac and iPad operating systems per The NOW Franchise specifications
- • Administer and support remote Mac systems using NinjaOne, Splashtop, or similar RMM tools
- • Administer franchise users, groups, and permissions within Microsoft 365
- • Manage, monitor, and maintain endpoint protection, antivirus, and cybersecurity tools
- • Apply cybersecurity best practices to protect corporate and franchise systems
- • Provide technical application support for:
- • Microsoft 365
- • Use ticketing systems to track, prioritize, and resolve IT support requests
- • Leverage RMM tools for device monitoring, patching, automation, and remote support
- • Support and advise The NOW Franchise owners throughout boutique construction and opening
- • Partner with franchise owners, general contractors, and corporate teams to ensure successful IT installations
- • Travel to franchise locations multiple times per month for on-site IT installation and support, occasionally on short notice
- • Serve as a trusted technology advisor to franchise owners and operators
- • Documentation & Asset Management
- • Maintain accurate and organized IT documentation in HUDU
- • Maintain accurate and organized hardware and systems inventory using NinjaOne or similar tools
- • Create and maintain SOPs, troubleshooting guides, and IT standards
- • Physical & On-Site Responsibilities
- • Ability to lift up to 50 lbs
- • Ability to work safely and effectively on active construction sites