Customer Support Representative

l serve as a key point of contact for clients and internal stakeholders, ensuring inquiries are resolved efficiently and professionally. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities while maintaining a positive customer experience.Key ResponsibilitiesRespond to inbound customer inquiries via phone, email, and online platformsProvide accurate information regarding products, services, policies, and account detailsTroubleshoot and resolve customer concerns in a timely mannerProcess orders, account updates, service requests, and documentation accuratelyMaintain detailed records of customer interactions within CRM systemsCollaborate cross-functionally with operations, billing, and leadership teamsMonitor and follow up on open cases to ensure full resolutionMeet performance metrics related to response time, accuracy, and customer satisfaction