Technical Support Specialist
Sarithm llc
Broomfield, CO
Full-time
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via Indeed
Job Description
om users with inquiries regarding execute with accuracy.
• software programming, connectivity, printing, and similar concerns. Ability to prioritize user requests and
• Consults with users to determine steps and procedures taken to identify and resolve the problem. Applies
• knowledge of computer software, hardware, and procedures to solve problems
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and
• software and/or following verbal instructions
• Provides first line support, maintenance and troubleshooting for AV equipment
• Deploys and supports devices and peripherals such as iPhones, iPads, etc.
• Installs and updates software and operating systems
• Provides hardware repairs and upgrades, as needed, including installing replacement hard drives, upgrading
• memory or peripheral cards, replacement of printer assemblies, etc.
• Collaborates with other staff to research and resolve problems
• Maintains knowledge of technology innovations and trends
• Performs other related duties as assigned
Qualifications:
• * Bachelor’s degree in Computer Science or related field preferred
• At least one year of experience in customer technical support in a corporate environment
• Experience and proficiency with:
• * Active Directory, Windows 10, Microsoft Teams, OneDrive, Office 365
• * Hardware and software installation and configuration
• * Projectors, desktop printers and multifunction printers
• * Mobile devices such as iPads, iPhones etc.
• Functional understanding of TCP/IP and local area networking
• Basic knowledge in LAN, WAN, and general networking concepts
• Ability to:
• * Prioritize tasks and work under pressure to meet simultaneous deadlines
• * Respond promptly to correspondence on the telephone, MSTeams, or Outlook
• * Explain technical issues to technical and non technical employees at all levels of the organization
• * Work independently as well as part of a team
• Learn quickly and adapt to changing technologies
• Take initiative, be resourceful to improve processes or end user productivity
• *
• Excellent organizational skills, extensive attention to detail
• Strong verbal and written communication skills
• Excellent interpersonal and customer service skills
• Strong analytical and problem-solving skills
Working Conditions:
• Physical dexterity and visual acuity to work with small parts
• Prolonged periods of standing at times
• Lifting, bending and moving computer towers, monitors, printers, and other related equipment as needed
• Must be able to lift up to 20 pounds at times
• This position is temporarily remote due to Covid, and will eventually transition to full time at the client's workplace at Boston, MA office
• software programming, connectivity, printing, and similar concerns. Ability to prioritize user requests and
• Consults with users to determine steps and procedures taken to identify and resolve the problem. Applies
• knowledge of computer software, hardware, and procedures to solve problems
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and
• software and/or following verbal instructions
• Provides first line support, maintenance and troubleshooting for AV equipment
• Deploys and supports devices and peripherals such as iPhones, iPads, etc.
• Installs and updates software and operating systems
• Provides hardware repairs and upgrades, as needed, including installing replacement hard drives, upgrading
• memory or peripheral cards, replacement of printer assemblies, etc.
• Collaborates with other staff to research and resolve problems
• Maintains knowledge of technology innovations and trends
• Performs other related duties as assigned
Qualifications:
• * Bachelor’s degree in Computer Science or related field preferred
• At least one year of experience in customer technical support in a corporate environment
• Experience and proficiency with:
• * Active Directory, Windows 10, Microsoft Teams, OneDrive, Office 365
• * Hardware and software installation and configuration
• * Projectors, desktop printers and multifunction printers
• * Mobile devices such as iPads, iPhones etc.
• Functional understanding of TCP/IP and local area networking
• Basic knowledge in LAN, WAN, and general networking concepts
• Ability to:
• * Prioritize tasks and work under pressure to meet simultaneous deadlines
• * Respond promptly to correspondence on the telephone, MSTeams, or Outlook
• * Explain technical issues to technical and non technical employees at all levels of the organization
• * Work independently as well as part of a team
• Learn quickly and adapt to changing technologies
• Take initiative, be resourceful to improve processes or end user productivity
• *
• Excellent organizational skills, extensive attention to detail
• Strong verbal and written communication skills
• Excellent interpersonal and customer service skills
• Strong analytical and problem-solving skills
Working Conditions:
• Physical dexterity and visual acuity to work with small parts
• Prolonged periods of standing at times
• Lifting, bending and moving computer towers, monitors, printers, and other related equipment as needed
• Must be able to lift up to 20 pounds at times
• This position is temporarily remote due to Covid, and will eventually transition to full time at the client's workplace at Boston, MA office
Qualifications
- • knowledge of computer software, hardware, and procedures to solve problems
- • At least one year of experience in customer technical support in a corporate environment
- • Experience and proficiency with:
- • Active Directory, Windows 10, Microsoft Teams, OneDrive, Office 365
- • Hardware and software installation and configuration
- • Projectors, desktop printers and multifunction printers
- • Mobile devices such as iPads, iPhones etc
- • Functional understanding of TCP/IP and local area networking
- • Basic knowledge in LAN, WAN, and general networking concepts
- • Ability to:
- • Prioritize tasks and work under pressure to meet simultaneous deadlines
- • Respond promptly to correspondence on the telephone, MSTeams, or Outlook
- • Explain technical issues to technical and non technical employees at all levels of the organization
- • Work independently as well as part of a team
- • Learn quickly and adapt to changing technologies
- • Take initiative, be resourceful to improve processes or end user productivity
- • Excellent organizational skills, extensive attention to detail
- • Strong verbal and written communication skills
- • Excellent interpersonal and customer service skills
- • Strong analytical and problem-solving skills
- • Physical dexterity and visual acuity to work with small parts
- • Must be able to lift up to 20 pounds at times
Benefits
Responsibilities
- • On a daily basis, the Technical Support Specialist will provide technical assistance and answers to user’s questions, assisting users by troubleshooting problems with computer hardware or software
- • Identifies, investigates, and resolves users’ problems with computer software and hardware
- • Fields tickets, support calls, chat, email, and/or other communication from users with inquiries regarding execute with accuracy
- • software programming, connectivity, printing, and similar concerns
- • Ability to prioritize user requests and
- • Consults with users to determine steps and procedures taken to identify and resolve the problem
- • Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and
- • software and/or following verbal instructions
- • Provides first line support, maintenance and troubleshooting for AV equipment
- • Deploys and supports devices and peripherals such as iPhones, iPads, etc
- • Installs and updates software and operating systems
- • Provides hardware repairs and upgrades, as needed, including installing replacement hard drives, upgrading
- • memory or peripheral cards, replacement of printer assemblies, etc
- • Collaborates with other staff to research and resolve problems
- • Maintains knowledge of technology innovations and trends
- • Performs other related duties as assigned
- • Prolonged periods of standing at times
- • Lifting, bending and moving computer towers, monitors, printers, and other related equipment as needed
- • This position is temporarily remote due to Covid, and will eventually transition to full time at the client's workplace at Boston, MA office