Technical Support Engineer
Current Tech
Lakewood, CO
Full-time
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via Indeed
Job Description
advanced issues are elevated to appropriate personnel and in a timely fashion. As a valued individual of our team, you'll develop and share strategies to improve the quality and efficiency of issue tracking and knowledge management tools. We are looking for a person with great troubleshooting skills who thrives in a team environment and approaches their job and challenges with a good attitude and as a team player.
Primary Duties
• Provide technical support, responsible for software and hardware related customer issues
• Escalate advanced support issues to the appropriate personnel
• Document support inquiries and improve issue tracking and knowledge management tools
Required Qualifications/Skills
• Technical degree in electronics, computing, engineering, or equivalent experience in diagnosing and resolving technical problems
• The ability to navigate challenging situations in a professional manner
• Excellent communications skills (written and verbal)
• Great troubleshooting skills
• Good attention to detail
Helpful Qualifications/Skills
• Experience providing direct support to external customers by phone, electronically, and face-to-face
• Hands-on experience with software and computer hardware
• Electrical and/or mechanical aptitude
The successful applicants must be able to work in our Lakewood, Colorado office.
Qualified candidates should email their resume to: job2@currenttech.com
Primary Duties
• Provide technical support, responsible for software and hardware related customer issues
• Escalate advanced support issues to the appropriate personnel
• Document support inquiries and improve issue tracking and knowledge management tools
Required Qualifications/Skills
• Technical degree in electronics, computing, engineering, or equivalent experience in diagnosing and resolving technical problems
• The ability to navigate challenging situations in a professional manner
• Excellent communications skills (written and verbal)
• Great troubleshooting skills
• Good attention to detail
Helpful Qualifications/Skills
• Experience providing direct support to external customers by phone, electronically, and face-to-face
• Hands-on experience with software and computer hardware
• Electrical and/or mechanical aptitude
The successful applicants must be able to work in our Lakewood, Colorado office.
Qualified candidates should email their resume to: job2@currenttech.com
Qualifications
- • We are looking for a person with great troubleshooting skills who thrives in a team environment and approaches their job and challenges with a good attitude and as a team player
- • Technical degree in electronics, computing, engineering, or equivalent experience in diagnosing and resolving technical problems
- • The ability to navigate challenging situations in a professional manner
- • Excellent communications skills (written and verbal)
- • Great troubleshooting skills
- • Good attention to detail
- • Experience providing direct support to external customers by phone, electronically, and face-to-face
- • Hands-on experience with software and computer hardware
- • Electrical and/or mechanical aptitude
- • The successful applicants must be able to work in our Lakewood, Colorado office
- • Qualified candidates should email their resume to: job2@currenttech.com
Benefits
Responsibilities
- • As a member of our technical support team, you will help resolve software and hardware issues for our customers
- • This position handles the delivery of first-tier technical support and the resolution of customer issues
- • This includes being responsible for issues of moderate complexity and ensuring advanced issues are elevated to appropriate personnel and in a timely fashion
- • As a valued individual of our team, you'll develop and share strategies to improve the quality and efficiency of issue tracking and knowledge management tools
- • Provide technical support, responsible for software and hardware related customer issues
- • Escalate advanced support issues to the appropriate personnel
- • Document support inquiries and improve issue tracking and knowledge management tools