Full Time Call Center Agent
Apexchat
San Ramon, CA
Full-time
Posted Mar 23, 2026
11–12 an hour
Apply Now
via ZipRecruiter
Benefits
Health Insurance
Job Description
ence: Serve as a liaison for customers, handling inquiries, resolving issues, and delivering top-notch service standards.
• Contract Closing Expertise: Manage legal contract finalization, ensuring accuracy and compliance with legal guidelines.
• Compliance Assurance: Ensure adherence to regulatory standards and company policies.
• Cross-Functional Collaboration: Collaborate with legal and compliance teams to escalate issues and obtain approvals.
• Industry Knowledge: Acquire comprehensive knowledge across various sectors to effectively address customer inquiries.
• Communication Mastery: Utilize excellent verbal and written communication skills to interact with customers.
• Problem-Solving: Analyze issues, troubleshoot problems, and provide efficient solutions.
• Product/Service Expertise: Stay updated on industry trends and company services to assist customers effectively.
• Adaptability/Flexibility: Adapt to different industry protocols and procedures seamlessly.
Qualifications:
• Customer Service Experience: Minimum 1 year in a customer-facing role, preferably in a Call Center or Intake Department.
• Legal Intake Experience: Minimum 1 year in a Law Firm handling direct phone contact or intake coordination (PREFERRED)
• Versatility: Ability to multitask and thrive in a fast-paced environment.
• Communication Skills: Excellent verbal and written communication in English and Spanish.
• Adaptability: Quick learner with the capability to adapt to changing procedures and software.
• Problem-Solving Skills: Strong analytical and problem-solving abilities.
• Residency: Must reside in the United States.
Why Join Us:
• Diverse Exposure: Engage with customers from various industries, broadening your skillset.
• Career Development: Ongoing training and growth opportunities.
• Team Environment: Collaborative workspace fostering innovation and mutual support.
Compensation and Benefits:
• Wages: Starting at $12/hr base, with performance-based incentives and bonuses.
• Training: $11/hr during the 2-week training period.
• Shift Differentials: Additional pay for evening, night, and weekend shifts.
• Contract Signing Bonus: $2.50 bonus per successfully signed contract, with monthly payouts.
• Billable Capacity Bonus: Earn up to an additional $2.00/hr based on performance metrics.
• Additional Incentives: Including customer satisfaction and attendance bonuses.
• Earning Potential: Top-performing agents can earn between $35,000 and $47,000 annually.
Begin your journey with us, delivering exceptional customer service across diverse industries while advancing your career in a dynamic and supportive environment. This is a contract position with potential for advancement. Apply now to join our team!
• Contract Closing Expertise: Manage legal contract finalization, ensuring accuracy and compliance with legal guidelines.
• Compliance Assurance: Ensure adherence to regulatory standards and company policies.
• Cross-Functional Collaboration: Collaborate with legal and compliance teams to escalate issues and obtain approvals.
• Industry Knowledge: Acquire comprehensive knowledge across various sectors to effectively address customer inquiries.
• Communication Mastery: Utilize excellent verbal and written communication skills to interact with customers.
• Problem-Solving: Analyze issues, troubleshoot problems, and provide efficient solutions.
• Product/Service Expertise: Stay updated on industry trends and company services to assist customers effectively.
• Adaptability/Flexibility: Adapt to different industry protocols and procedures seamlessly.
Qualifications:
• Customer Service Experience: Minimum 1 year in a customer-facing role, preferably in a Call Center or Intake Department.
• Legal Intake Experience: Minimum 1 year in a Law Firm handling direct phone contact or intake coordination (PREFERRED)
• Versatility: Ability to multitask and thrive in a fast-paced environment.
• Communication Skills: Excellent verbal and written communication in English and Spanish.
• Adaptability: Quick learner with the capability to adapt to changing procedures and software.
• Problem-Solving Skills: Strong analytical and problem-solving abilities.
• Residency: Must reside in the United States.
Why Join Us:
• Diverse Exposure: Engage with customers from various industries, broadening your skillset.
• Career Development: Ongoing training and growth opportunities.
• Team Environment: Collaborative workspace fostering innovation and mutual support.
Compensation and Benefits:
• Wages: Starting at $12/hr base, with performance-based incentives and bonuses.
• Training: $11/hr during the 2-week training period.
• Shift Differentials: Additional pay for evening, night, and weekend shifts.
• Contract Signing Bonus: $2.50 bonus per successfully signed contract, with monthly payouts.
• Billable Capacity Bonus: Earn up to an additional $2.00/hr based on performance metrics.
• Additional Incentives: Including customer satisfaction and attendance bonuses.
• Earning Potential: Top-performing agents can earn between $35,000 and $47,000 annually.
Begin your journey with us, delivering exceptional customer service across diverse industries while advancing your career in a dynamic and supportive environment. This is a contract position with potential for advancement. Apply now to join our team!
Qualifications
- • Customer Service Experience: Minimum 1 year in a customer-facing role, preferably in a Call Center or Intake Department
- • Versatility: Ability to multitask and thrive in a fast-paced environment
- • Communication Skills: Excellent verbal and written communication in English and Spanish
- • Adaptability: Quick learner with the capability to adapt to changing procedures and software
- • Problem-Solving Skills: Strong analytical and problem-solving abilities
- • Residency: Must reside in the United States
Benefits
- • Diverse Exposure: Engage with customers from various industries, broadening your skillset
- • Career Development: Ongoing training and growth opportunities
- • Team Environment: Collaborative workspace fostering innovation and mutual support
- • Wages: Starting at $12/hr base, with performance-based incentives and bonuses
- • Training: $11/hr during the 2-week training period
- • Shift Differentials: Additional pay for evening, night, and weekend shifts
- • Contract Signing Bonus: $2.50 bonus per successfully signed contract, with monthly payouts
- • Billable Capacity Bonus: Earn up to an additional $2.00/hr based on performance metrics
- • Additional Incentives: Including customer satisfaction and attendance bonuses
- • Earning Potential: Top-performing agents can earn between $35,000 and $47,000 annually
Responsibilities
- • Job Description: Join our team as a FULL TIME Call Center Agent, where you'll play a crucial role as the primary point of contact for customers across multiple industries, including law firms
- • Your responsibilities will include handling inbound and outbound calls, managing legal contracts, ensuring compliance, and providing exceptional customer service
- • Customer Support Excellence: Serve as a liaison for customers, handling inquiries, resolving issues, and delivering top-notch service standards
- • Contract Closing Expertise: Manage legal contract finalization, ensuring accuracy and compliance with legal guidelines
- • Compliance Assurance: Ensure adherence to regulatory standards and company policies
- • Cross-Functional Collaboration: Collaborate with legal and compliance teams to escalate issues and obtain approvals
- • Industry Knowledge: Acquire comprehensive knowledge across various sectors to effectively address customer inquiries
- • Communication Mastery: Utilize excellent verbal and written communication skills to interact with customers
- • Problem-Solving: Analyze issues, troubleshoot problems, and provide efficient solutions
- • Product/Service Expertise: Stay updated on industry trends and company services to assist customers effectively
- • Adaptability/Flexibility: Adapt to different industry protocols and procedures seamlessly