Tier 1 Operations & Support Engineer
Jonas Software
Simi Valley, CA
Full-time
Posted Mar 20, 2026
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Job Description
s
• Provide first-level technical support for Tangerine Global’s systems, including IPTV solutions, network services, and related technologies.
• Troubleshoot and resolve issues related to system performance, connectivity, and user experience.
• Monitor system performance and respond to alerts to maintain stability and reliability.
• Collaborate with Tier 2 and Tier 3 support teams for advanced troubleshooting and issue resolution.
• Assist in the update and maintenance of system documentation and support guides.
• Ensure all customer interactions are handled professionally, providing high-quality customer service and support.
• Participate in ongoing training to stay current with the latest technologies and support techniques.
Requirements
• Associate's degree in Computer Science, Information Technology, or a related field required; Bachelor’s degree preferred.
• Experience in technical support, particularly with IPTV solutions or related technologies, is highly desirable.
• Industry certifications in networking, systems support, or related areas are a plus.
• Strong foundational knowledge of networking principles, IPTV technologies, and other technical systems.
• Excellent troubleshooting and problem-solving skills.
• Ability to work effectively in a team environment and communicate with customers and colleagues at all levels.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Commitment to providing exceptional customer service.
• Combines Problem Solving and Technical Learning to efficiently resolve issues and quickly adapt to new technologies, enhancing operational effectiveness.
• Excels in Time Management, prioritizing tasks effectively while maintaining a strong Customer Focus to meet and exceed client expectations.
• Action Oriented, takes initiative in challenging situations, driving projects forward with energy and ensuring timely completion.
• Experience with personal computers, web browsers, etc.
• Prior experience working in a growing, fast-paced organization with a dynamic environment
• Maintain a professional, neat and well-groomed appearance, adhering to Tangerine Global standards
• Must be able to work in the United States
• Provide first-level technical support for Tangerine Global’s systems, including IPTV solutions, network services, and related technologies.
• Troubleshoot and resolve issues related to system performance, connectivity, and user experience.
• Monitor system performance and respond to alerts to maintain stability and reliability.
• Collaborate with Tier 2 and Tier 3 support teams for advanced troubleshooting and issue resolution.
• Assist in the update and maintenance of system documentation and support guides.
• Ensure all customer interactions are handled professionally, providing high-quality customer service and support.
• Participate in ongoing training to stay current with the latest technologies and support techniques.
Requirements
• Associate's degree in Computer Science, Information Technology, or a related field required; Bachelor’s degree preferred.
• Experience in technical support, particularly with IPTV solutions or related technologies, is highly desirable.
• Industry certifications in networking, systems support, or related areas are a plus.
• Strong foundational knowledge of networking principles, IPTV technologies, and other technical systems.
• Excellent troubleshooting and problem-solving skills.
• Ability to work effectively in a team environment and communicate with customers and colleagues at all levels.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Commitment to providing exceptional customer service.
• Combines Problem Solving and Technical Learning to efficiently resolve issues and quickly adapt to new technologies, enhancing operational effectiveness.
• Excels in Time Management, prioritizing tasks effectively while maintaining a strong Customer Focus to meet and exceed client expectations.
• Action Oriented, takes initiative in challenging situations, driving projects forward with energy and ensuring timely completion.
• Experience with personal computers, web browsers, etc.
• Prior experience working in a growing, fast-paced organization with a dynamic environment
• Maintain a professional, neat and well-groomed appearance, adhering to Tangerine Global standards
• Must be able to work in the United States
Qualifications
- • Strong foundational knowledge of networking principles, IPTV technologies, and other technical systems
- • Excellent troubleshooting and problem-solving skills
- • Ability to work effectively in a team environment and communicate with customers and colleagues at all levels
- • Strong organizational skills and the ability to manage multiple tasks simultaneously
- • Commitment to providing exceptional customer service
- • Combines Problem Solving and Technical Learning to efficiently resolve issues and quickly adapt to new technologies, enhancing operational effectiveness
- • Excels in Time Management, prioritizing tasks effectively while maintaining a strong Customer Focus to meet and exceed client expectations
- • Action Oriented, takes initiative in challenging situations, driving projects forward with energy and ensuring timely completion
- • Experience with personal computers, web browsers, etc
- • Prior experience working in a growing, fast-paced organization with a dynamic environment
- • Maintain a professional, neat and well-groomed appearance, adhering to Tangerine Global standards
- • Must be able to work in the United States
Benefits
Responsibilities
- • The Tier 1 Operations & Support Engineer is crucial for maintaining the optimal performance and reliability of Tangerine Global's systems, including IPTV solutions and network services platforms
- • This role involves providing first-level support, troubleshooting, and updates across a variety of system types and ensuring high-quality customer service and support
- • Provide first-level technical support for Tangerine Global’s systems, including IPTV solutions, network services, and related technologies
- • Troubleshoot and resolve issues related to system performance, connectivity, and user experience
- • Monitor system performance and respond to alerts to maintain stability and reliability
- • Collaborate with Tier 2 and Tier 3 support teams for advanced troubleshooting and issue resolution
- • Assist in the update and maintenance of system documentation and support guides
- • Ensure all customer interactions are handled professionally, providing high-quality customer service and support
- • Participate in ongoing training to stay current with the latest technologies and support techniques