IT Support Specialist
Aeneas Internet & Telephone
Jackson, TN
Full-time
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via Indeed
Job Description
outers
• Keeping accurate and up-to-date records of trouble tickets and their resolutions
Other Duties May Include
• Maintaining LAN/WAN connections, support high-availability, scalable LAN/WAN Enterprise network infrastructures, and manage the documentation and administration needs of a large enterprise LAN/WAN
• Troubleshooting access and communication issues in a variety of environments
• Maintaining and supporting network infrastructures based on the latest technologies and methodologies
• Providing best quality customer service to customers
• Investigating new access methods and network technologies
• Documenting network architectures, design, and operational notes
Requirements
• Must live in Madison or adjoining county. (No out-of-state applications will be accepted.)
• Must have excellent customer service skills/verbal skills and outgoing personality with the ability to demonstrate empathy, patience, and caring to customers over the phone.
• Must be willing to work 8am – 11pm, 365 days a year including weekends and holidays.
• Proven troubleshooting skills (LAN/WAN, internet, packet capture utilities (e.g. Sniffer), servers, clients, and applications
• Growth in technical skills through certifications (CCNA/MCSE) or other similar achievements is required. Within a year of employment, the following certifications are expected to have been completed if you do not already have them: CCENT: Interconnecting Cisco Networking Devices Part 1 (ICND1), Cisco Certified Network Association, Microsoft Certified IT Professional: Enterprise Desktop Administrator on Windows, Enterprise Administrator on Windows Server
• Demonstrated performance in technical work environment
Preferred Requirements
• Programming and or scripting experience a plus
• Knowledge of or experience with TCP/IP, Routing, standard LAN/WAN technologies and common network designs
• Some experience as a field technician (basic cabling skills, basic telephone installation including RJ-21X and POTS)
• Keeping accurate and up-to-date records of trouble tickets and their resolutions
Other Duties May Include
• Maintaining LAN/WAN connections, support high-availability, scalable LAN/WAN Enterprise network infrastructures, and manage the documentation and administration needs of a large enterprise LAN/WAN
• Troubleshooting access and communication issues in a variety of environments
• Maintaining and supporting network infrastructures based on the latest technologies and methodologies
• Providing best quality customer service to customers
• Investigating new access methods and network technologies
• Documenting network architectures, design, and operational notes
Requirements
• Must live in Madison or adjoining county. (No out-of-state applications will be accepted.)
• Must have excellent customer service skills/verbal skills and outgoing personality with the ability to demonstrate empathy, patience, and caring to customers over the phone.
• Must be willing to work 8am – 11pm, 365 days a year including weekends and holidays.
• Proven troubleshooting skills (LAN/WAN, internet, packet capture utilities (e.g. Sniffer), servers, clients, and applications
• Growth in technical skills through certifications (CCNA/MCSE) or other similar achievements is required. Within a year of employment, the following certifications are expected to have been completed if you do not already have them: CCENT: Interconnecting Cisco Networking Devices Part 1 (ICND1), Cisco Certified Network Association, Microsoft Certified IT Professional: Enterprise Desktop Administrator on Windows, Enterprise Administrator on Windows Server
• Demonstrated performance in technical work environment
Preferred Requirements
• Programming and or scripting experience a plus
• Knowledge of or experience with TCP/IP, Routing, standard LAN/WAN technologies and common network designs
• Some experience as a field technician (basic cabling skills, basic telephone installation including RJ-21X and POTS)
Qualifications
- • Must live in Madison or adjoining county
- • (No out-of-state applications will be accepted.)
- • Must have excellent customer service skills/verbal skills and outgoing personality with the ability to demonstrate empathy, patience, and caring to customers over the phone
- • Must be willing to work 8am – 11pm, 365 days a year including weekends and holidays
- • Proven troubleshooting skills (LAN/WAN, internet, packet capture utilities (e.g. Sniffer), servers, clients, and applications
- • Growth in technical skills through certifications (CCNA/MCSE) or other similar achievements is required
- • Within a year of employment, the following certifications are expected to have been completed if you do not already have them: CCENT: Interconnecting Cisco Networking Devices Part 1 (ICND1), Cisco Certified Network Association, Microsoft Certified IT Professional: Enterprise Desktop Administrator on Windows, Enterprise Administrator on Windows Server
- • Demonstrated performance in technical work environment
Benefits
Responsibilities
- • As an IT Support Specialist, you will staff the Aeneas Technical Support Call Center, assisting customers in resolving technical issues via telephone
- • Training will be provided upon employment
- • Answering calls from customers and resolve any technical issues they report
- • Resolving issues by remote access to customer software
- • Maintaining and troubleshooting VoIP and routers
- • Keeping accurate and up-to-date records of trouble tickets and their resolutions
- • Other Duties May Include
- • Maintaining LAN/WAN connections, support high-availability, scalable LAN/WAN Enterprise network infrastructures, and manage the documentation and administration needs of a large enterprise LAN/WAN
- • Troubleshooting access and communication issues in a variety of environments
- • Maintaining and supporting network infrastructures based on the latest technologies and methodologies
- • Providing best quality customer service to customers
- • Investigating new access methods and network technologies
- • Documenting network architectures, design, and operational notes