L2 Support Engineer
BroadAxis
New York, NY
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Job Description
and reliability. The ideal candidate will bring hands-on experience in application support and development, particularly within banking or investment banking environments.
Primary Responsibilities:
• Provide front-line support, troubleshooting, and bug-fixing to ensure system reliability and high performance.
• Handle escalation of issues to L3, raising incidents, and coordinating communication with stakeholders.
• Collaborate with the development team for issue resolution and incident management, working closely with them through coderpad and technical interviews.
• Manage impact analysis, escalate critical issues to management, and work proactively with development to address recurring issues.
• Support the transformation of systems through in-depth analysis, debugging, and problem-solving.
Required Qualifications:
• Experience: 4-10 years in L2/L3 application support with development experience.
• Industry Background: Banking or Investment Banking experience is essential.
• Technical Skills: Proficiency in an object-oriented programming language (Java, C++, Python, etc.).
• Soft Skills: Strong communication skills, critical thinking, and the ability to work independently under pressure.
Preferred Skills:
• Familiarity with Unix/Linux environments.
• Proficiency in SQL and database management.
L2 Role Criteria:
• Strong analytical skills with a proactive approach to problem-solving.
• Ability to quickly adapt and respond to changing situations, analyzing, debugging, and escalating issues as necessary.
• Clear and effective communication skills with the capability to explain technical concepts to users and stakeholders.
• Experience managing incident reports, problem tickets, and collaboration with development teams to mitigate issues and ensure smooth transformations.
Primary Responsibilities:
• Provide front-line support, troubleshooting, and bug-fixing to ensure system reliability and high performance.
• Handle escalation of issues to L3, raising incidents, and coordinating communication with stakeholders.
• Collaborate with the development team for issue resolution and incident management, working closely with them through coderpad and technical interviews.
• Manage impact analysis, escalate critical issues to management, and work proactively with development to address recurring issues.
• Support the transformation of systems through in-depth analysis, debugging, and problem-solving.
Required Qualifications:
• Experience: 4-10 years in L2/L3 application support with development experience.
• Industry Background: Banking or Investment Banking experience is essential.
• Technical Skills: Proficiency in an object-oriented programming language (Java, C++, Python, etc.).
• Soft Skills: Strong communication skills, critical thinking, and the ability to work independently under pressure.
Preferred Skills:
• Familiarity with Unix/Linux environments.
• Proficiency in SQL and database management.
L2 Role Criteria:
• Strong analytical skills with a proactive approach to problem-solving.
• Ability to quickly adapt and respond to changing situations, analyzing, debugging, and escalating issues as necessary.
• Clear and effective communication skills with the capability to explain technical concepts to users and stakeholders.
• Experience managing incident reports, problem tickets, and collaboration with development teams to mitigate issues and ensure smooth transformations.
Qualifications
- • The ideal candidate will bring hands-on experience in application support and development, particularly within banking or investment banking environments
- • Experience: 4-10 years in L2/L3 application support with development experience
- • Industry Background: Banking or Investment Banking experience is essential
- • Technical Skills: Proficiency in an object-oriented programming language (Java, C++, Python, etc.)
- • Soft Skills: Strong communication skills, critical thinking, and the ability to work independently under pressure
- • Strong analytical skills with a proactive approach to problem-solving
- • Ability to quickly adapt and respond to changing situations, analyzing, debugging, and escalating issues as necessary
- • Clear and effective communication skills with the capability to explain technical concepts to users and stakeholders
- • Experience managing incident reports, problem tickets, and collaboration with development teams to mitigate issues and ensure smooth transformations
Benefits
Responsibilities
- • This role involves troubleshooting, optimizing, and bug-fixing existing systems, with a focus on maintaining high performance, scalability, and reliability
- • Provide front-line support, troubleshooting, and bug-fixing to ensure system reliability and high performance
- • Handle escalation of issues to L3, raising incidents, and coordinating communication with stakeholders
- • Collaborate with the development team for issue resolution and incident management, working closely with them through coderpad and technical interviews
- • Manage impact analysis, escalate critical issues to management, and work proactively with development to address recurring issues
- • Support the transformation of systems through in-depth analysis, debugging, and problem-solving