Customer Service Quality/Audit Representative

UnitedHealth Group Las Vegas, Nevada
customer service representative calls customer service military training quality assurance assurance pm call center microsoft veterans people
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing.

your life's best work* SM* The.Customer Service Quality/Audit Representative* will audit recorded calls and provide feedback on those calls. This position is responsible for all aspects of quality assurance within customer service.

This position conducts audits and provides feedback to reduce errors and improve processes and performance. This is an excellent opportunity to use your interpersonal skills in a role where you would have room for advancement while positively impacting our customer service. Make a smart career move and apply today.

This position is full - time (40 hours/week). Employees are required to work our normal business hours of 8:00 AM - 5:00 PM. Our office is located at 2720 N TENAYA WAY, LAS VEGAS, NV, 89128.

We offer 7 weeks of training Primary Responsibilities:* + Lead quality assurance by conducting audits of calls of Customer Service Representatives + Provide coaching/feedback to advocate in call evaluations + Analyze information and utilize to build recommendations to reduce errors and improve process performance + Participate in calibration sessions ensuring calls are scored consistently throughout the teams + Interact with the leadership group to aid in overall staff development + Assist in queue when required + Assist Learning and Delivery with training initiatives You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in Required Qualifications:* + High School Diploma/GED (or higher) + 2+ years of call center experience + 1+ years of customer service experience + 1+ years of experience with working within quality assurance in a call center environment + Knowledge of commercial (HMO/PPO) and/OR Medicare/Medicaid products + Basic experience with Microsoft Word (create, edit, and save documents) + Intermediate experience with Microsoft Excel (create, edit, sort, filter spreadsheets and pivot tables) + Ability to work any 8-hour shift between the hours of 8:00 AM - 5:00 PM + Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance.

Candidates must be able to perform all essential job functions with or without reasonable accommodation.Preferred Qualifications:* + Knowledge of HIPAA and insurance claims processing + Auditing experience OR certification + Experience working with Facets and/OR Macess._UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status._*.

Military & Veterans find your next mission:* We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance.

Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet.

Careers at UnitedHealthcare Employer & Individual* . We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine.

Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare.

And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is.your life's best work.
* SM*.Nevada Residents Only:* The salary range for Nevada residents is $16.83 - $29.66. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

_UnitedHealth Group_ is a drug - free workplace. Candidates are required to pass a drug test before beginning employment Keywords:* \,.

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