Member Services Representative AA Credit Union Financial Wellness

Location:
AAFCU Headquarters (DFW-AACU) Additional Locations:
NoneRequisition ID:
64510 IntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you ll travel the world, grow your expertise and become the best version of you.
As you embark on a new journey, you ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.
Feel free to enrich both your personal and work life and hop on board!Why you ll love this jobThis job is a member of the Member Services team within the American Airlines Credit Union.
The role serves as a Financial Wellness Advocate by providing exemplary service to American Airlines Credit Union members and employees via an ACD line.What you ll doAnswer Financial Wellness department ACD callsGenerate outbound calls to:
leads identified through Synapsys, members who have completed a program agreement, and to members requesting a call back through surveysSchedule appointmentsConduct basic Credit Report and Budgeting interviews with membersCreate and updates documents, files and reportsPrepare for Financial Wellness eventsDistribute incoming mail to appropriate team member or departmentProvide back-up support for Member Advocacy Center ACD callsOpen new accounts, sell and process Credit Union services for new and existing membersProcess various monetary transactions and loan payments and maintain account informationProvide information about products and services such as ATMs, Loans, Credit Insurance, Checking and Savings accounts, On-Line banking, Visa Check Card and Call-24Ensure awareness of all branch functions and duties to provide proper support and coverage at all timesPerform other duties as assignedThe selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.All you ll need for successMinimum Qualifications- Education & Prior Job Experience High school diploma or GEDPreferred Qualifications- Education & Prior Job ExperiencePrevious banking or Credit Union experiencePrevious customer service experienceSkills, Licenses & CertificationsSkilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the softwareAbility to exercise excellent member service skillsAbility to interact professionally with all employees and membersAbility to perform in a fast paced environment, handle multiple tasks and function as an integral part of a teamAbility to speak, read, and write Spanish is a plusAbility to work independently and with minimal supervisionAbility to perform basic math calculations and analyze dataAbility to self-motivate with strong organization skills and capacity for attention to detailAbility to effectively prioritize work and meet deadlinesAbility to work varying schedules, including evenings and weekendsAbility to sit for extended periods of timeAbility to maintain satisfactory performance and attendanceAbility to pass applicable American Airlines and Credit Union pre-hire compliance checksWhat you ll getFeel free to take advantage of all that American Airlines has to offer:
Travel Perks:
Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.Health Benefits:
On day one, you ll have access to your health, dental, prescription and vision benefits to help you stay well.
And that s just the start, we also offer virtual doctor visits, flexible spending accounts and more.Wellness Programs:
We want you to be the best version of yourself - that s why our wellness programs provide you with all the right tools, resources and support you need.401(k) Program:
Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.Additional Benefits:
Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.Feel free to be yourself at AmericanFrom the team members we hire to the customers we serve; inclusion and diversity are the foundation of the dynamic workforce at American Airlines.
Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life s journey? Feel free to be yourself at American.Additional Locations:
64510