Customer Service Rep - Inside Sales

Why we should be your Employer of Choice!

Take your next career step at Royal Switchgear Manufacturing Company with a US based team that is developing responsive solutions for an evolving grid.

RSMC is a leader in engineering, designing, and manufacturing critical componentry for electrical substations and the broader grid. Our pride lies in our long-standing partnership with utilities companies, the reliability of our products, and the technical and hands-on capabilities of our team.

The company is at an exciting inflection as we continue to expand our existing brand portfolio and deepen relationships with new and existing customers. The Customer Service Rep - Inside Sales is responsible for responding accurately to requests for product information and pricing.

LOCATION: Fully Onsite - 3995 Pine Ln SE, Bessemer, AL 35022 & 4251 Turin Dr, Bessemer, AL 35020

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Answering inquiries from clients while promoting the company and its products.
• Reviewing and processing customer quotes/orders, ensuring all details are aligned with project specifications and timelines.
• Analyzing historical data to support accurate and competitive quoting processes.
• Participating in initiatives to improve customer service experience.
• Reporting customer complaints or concerns to the escalations team for resolution.
• Learning the various buying habits and expectations of the customers to provide exceptional customer service.
• Conducting regular follow-ups with customers on quote status and requests feedback on missed opportunities.
• Working with the V.P. of Sales in an administrative capacity including updating information in the ERP when necessary.
• Performing other duties as assigned.

QUALIFICATIONS & ATTRIBUTES:
• Minimum 3-5 years related experience including experience with technical products.
• Experience in the utility industry preferred.
• Expert utilization of Syteline or comparable ERP system preferred.
• Excellent verbal and written communication skills.
• Excellent sales and negotiation skills.
• Organized with strong attention to detail.
• Strong analytical skills.
• Proven ability to build and maintain relationships with customers, reps, and other inside sales based on integrity and service
• Proficient with Microsoft Office Suite, including Outlook and Excel

WORKING CONDITIONS:

The work condition characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Work primarily takes place in an office environment.
• May encounter occasional stressful situations.
• Work may include responding to critical customer driven situations which may result in working some weekends, holidays, and after normal business hours.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills and attention to detail.

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Maintain clear and accurate records.
• Understand and follow oral and written directions.
• Work regular shifts to include evenings; weekends; and/or holidays as assigned.
• Must possess general manual dexterity to operate computer, equipment, tools, controls, or other objects; reach with hands or arms.
• Must possess mental acuity for attention to accuracy and detail.
• Must see in the normal visual range with or without correction.
• Must hear in the normal audio range with or without correction.

Royal offers a competitive pay package that includes weekly pay and annual bonus.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, religion, creed, national origin, citizenship status, age, disability status, genetic information, sex, sexual orientation, gender identity or expression, pregnancy, marital status, veteran status, or any other characteristic protected by applicable federal, state or local laws.