Welcome Center (Front Desk) Staff - West Boise YMCA

Description

Working at the Y, you have the opportunity to stren hen communities and change lives, including your own. No matter what role you take on at the Y, you'll show up each day with the satisfaction of knowing your contributions are helping to empower young people, improve health and well-being, and inspire action in your community. Working side by side with diverse leaders with different backgrounds, perspectives, and stren hs, you'll discover new ways to connect with your community, find your purpose, and fuel your passion every day!

Welcome Center Staff are responsible for member engagement, register/till transactions, and program registration. Ideal candidates will have the ability and desire to by engage both members and the general public, ensuring that their needs are met upon entering the facility..

Responsibilities:

• Provide accurate information about all YMCA programs, membership and policies, etc. and cross promote when appropriate.
• Serve as point of contact for members, staff, volunteers, and vendors.
• Offer financial assistance in response to program and membership inquiries.
• Field and resolve membership concerns, and inform supervisor of unusual situations or unresolved issues.
• Use databases and software to create memberships, program registrations, and records and keep up to date member information.
• Record all accident/incident reports and participant statistics etc., as required by supervisor, and react immediately to member comments/concerns.
• Perform financial transactions accurately, and maintain a balanced till.

Qualifications:

• Basic computer and office skills.
• Ability to engage others in conversations and make all people feel welcome.
• Ability to respond calmly and quickly to safety and emergency situations.

Schedule:

We have a variety of shifts available including Monday/Wednesday/Thursday 4:30pm-9:15pm Saturday 6:30am-12:30pm. Flexible availability is preferred.

Welcoming and Inclusion:

At the Y, we welcome everyone whose behavior adheres to our core values of caring, honesty, respect, and responsibility. We advance our cause by building a stronger and more equitable community where everyone has the opportunity to learn, grow, thrive, and reach their full potential with dignity. The Y is a force for building bridges among all people-regardless of ability, age, birthplace, cultural background, ethnicity, faith, gender, gender identity, ideology, income, race, or sexual orientation. The Y is for all.

How to Apply:

External candidates must complete an online application. If you have any questions regarding the position please visit our website at www.ymcatvidaho.org or contact [email protected]. All current YMCA staff must apply through their UKG (Kronos) account, and updated resume and cover letter is recommended. Previous YMCA staff may email their updated resume and cover letter to [email protected] with the name of the job they are applying for in the subject line or apply through their existing UKG (Kronos) account.