St. Charles CHC Norco

Position Summary:

We are seeking a Centralized Scheduler to operate our switchboard, relay incoming calls and pages, schedule patient appointments, answer general inquiries, and provide information about Access Health Louisiana's services.

Main Responsibilities:
• Schedule patient appointments
• Answer general inquiries
• Provide information about AHL's services
• Maintain the EMR database by entering accurate patient and scheduling information
• Facilitate new patient access into the clinic
• Safeguard patient privacy and confidentiality

Requirements:
• High School Diploma
• Two to three years of customer service experience in a medical front office or call center setting
• Excellent communication skills (verbal and written)
• Computer/keyboard experience
• High level of ethics in maintaining patient confidentiality
• Ability to communicate effectively with varying levels of medical personnel, administrative staff, patients, and the general public
• Able to manage crisis calls effectively and calmly
• Ability to use tact and diplomacy
• Knowledge of customer service principles and practices
• Knowledge of HIPAA laws related to mental health and substance misuse treatment