Hotel Guest Services Coordinator

At Blue Sky Hospitality Solutions, we are looking for a skilled Hotel Guest Services Coordinator to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests and ensuring that their stay with us is memorable.

Job Summary:

• Assist guests with arrival and departure from the hotel, while providing positive guest experiences.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate in accordance to established guidelines.
• Collaborate with other hotel departments to provide an exceptional experience to each guest.

Responsibilities:

• Provide information about the hotel and local area, and offering our full range of upscale hotel amenities and services.
• Maintain confidentiality of all guests and hotel information.
• Exhibit attention to detail in order to ensure security of guest room access.
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation.
• Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner.

Requirements:

• A high school diploma or equivalent required, and college degree preferred.
• Previous hotel Front Desk and Hilton brand experience is preferred.
• Marriott FSPMS experience a plus.