Fulfillment Operations Team Leader

ALL ABOUT TARGET As a Fortune 50 company with more than 350,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. , our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together. ALL ABOUT FULFILLMENT Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring guests get what they want, when they want it, and how they want it. The fulfillment team picks, sorts, preps and packs products safely, efficiently and effectively to deliver convenience and quality for our guests. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Fulfillment Operations Team Leader can provide you with the: Knowledge of guest service fundamentals and experience building a guest first culture on your team Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies Skills in planning department(s) daily/weekly workload to support business priorities and deliver sales goals Skills in process improvements and workload efficiency Experience leading a team of hourly team members including: skills in interviewing, developing, coaching, evaluating and retaining talent As a Fulfillment Operations Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities: Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard Drive fulfillment goals, understand your role in supporting sales growth and how your departments and team contribute to and impact total store profitability Utilize your workload planning tools to complete all scheduled workload ensuring all illed to meet the delivery and service standards Review all fulfillment reporting to identify gaps and develop a plan to resolve Create a scheduling plan in partnership with your ETL based off of monthly and weekly fulfillment business workload Be an expert of operations, accuracy, process and efficiency Enable efficient delivery to our guests by leading pick, pack and ship fulfillment work Evaluate and recommend candidates for open positions and develop a guest-centric team Establish clear goals and expectations and hold team members accountable to expectations Lead team onboarding and learning Lead and coach the team to ensure accuracy and efficiency in all fulfillment processes Close knowledge and skill gaps through training and experiences Work a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends) Ensure supplies are ordered timely and stocked If applicable, as a key carrier, follow all safe and secure training and processes Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias Always demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment Address store needs (emergency, regulatory visits, etc.) Support guest services such as back-up cashier, up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws All other duties based on business needs WHAT WE ARE LOOKING FOR We might be a great match if: Working in a fun and energetic environment makes you excited. We work efficiently and as a team to deliver for our guests Providing service to our guests that makes them say I LOVE TARGET excites you. Thats why we love working at Target Leading teams who are stocking, setting and selling Target products sounds like your thing Thats the core of what we do You are nt looking for Monday thru Friday job w you are at a computer all day We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded The good news is that we have some amazing training that will help teach you everything you need to know to be a Fulfillment Operations Team Leader. But, t are a few skills you should have from the get-go: High school diploma or equivalent Must be at least 18 years of age or older Previous retail experience preferred, but not required Lead and hold others accountable Learn and adapt to current technology needs Work independently and as part of a team Manage workload and prioritize tasks independently Welcoming and