Bilingual Customer Care Associate (Spanish/English)

The Role

Sunbit, Inc., a rapidly growing FinTech startup, is looking for a self-motivated, ambitious, bilingual (English/Spanish) Call Center Representative for our Las Vegas, Nevada office. Your job will be to answer calls from customers as well as from retail partners. Key responsibilities for Customer Support will be to respond to questions related to payments, general inquiries, and anything else our customers would like to know. Key responsibilities for Retail Partner Support include technical troubleshooting about software, hardware, and financing questions. This will be an hourly position that requires schedule flexibility of possible nights and/or weekends.

Duties:

• Determine call center requirements by working with customers

• Maintain call center database by entering information

• Ensure that customer service issues are resolved promptly, professionally and thoroughly

• Follow scripts to handle a variety of situations

• Follow up with customers and retail partners

• Manage escalated calls with courtesy and professionalism

Experience / Skills Required:

• Friendly and helpful phone demeanor

• Bilingual in English and Spanish

• Call Center experience (both B2B and B2C experience is a bonus)

• Collections experience

• Basic technical troubleshooting skills

• Good typing and computer skills

Core Competencies for Success in Role – fit for Sunbit in role

• Serve others before self
  
  • Takes care of customers, and partners in a manner that demonstrates they are important
  
  
• Own the impact
  
  • Ability to troubleshoot a variety of matters and holding yourself accountable
  
  
  • Strong organizational and time management skills with the ability to prioritize effectively
  
  
• Connect genuinely
  
  • Build and maintain strong relationships with both customers and partners
  
  
  • Speak with customers and partners in a friendly, helpful and open demeanor
  
  
• Act fast
  
  • Thrive in a fast-paced environment while maintaining a high level of support
  
  
• Include always
  
  • Communicate well verbally and in writing, demonstrating empathy and understanding
  
  
• Innovate for good
  
  • Establishes scalable capabilities by applying best practices to your workday.

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