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Service Advisor- Toyota

Tom Wood Inc. Whitestown, Indiana
advisor toyota wood maintenance team technical training toyota advisor routine maintenance customer information vehicles complaints
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April 23, 2024
Tom Wood Inc.
Whitestown, Indiana
Tom Wood Toyota in Whitestown, IN is actively seeking a dedicated, full-time Service Advisor to become a valuable member on our team!



RESPONSIBILITIES:

  • Meets or exceeds dealership objectives and goals for the service department.

  • Advises customers about necessary services for routine maintenance.

  • Fills out paperwork with correct customer information, as well as details about the maintenance including costs and methods of payment.

  • Schedules appointments and notifies customers about any changes in appointment times, as well as getting approval for different maintenances that might be needed.

  • Works with the customer to find out what the problems are, performing road tests and other types of inspections if necessary.

  • Ensures that vehicles are parked in assigned areas, keys are marked and put away correctly.

  • Handles telephone inquiries regarding appointments and work in process, as well as complaints. Informs the service manager of any potential problem or upset guest.

  • Follows manufacturer guidelines for handling warranty concerns. Perform work specified on maintenance and repair orders with efficiency and in accordance with dealership and/or factory standards

  • Explain mechanical diagnoses and required repairs in a non-technical manner to service advisors and customers

  • Continuously learn new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing technology.

QUALIFICATIONS:

  • Hold a valid driver s license with a clean driving record Team oriented, flexible, and focused on maintaining a high level of customer service

  • Communicates clearly and works with customers to provide the best service

  • Presents themselves in a professional manner at all times and stays calm under pressure

  • Is organized and has functional computer skills

BENEFITS


  • PTO

  • Vacation

  • Holidays

  • Medical

  • Dental

  • Vision

  • Life


  • Disability

  • Training

  • Future Advancement

  • Company Matching 401K

  • Tuition Reimbursement

  • And MORE!


ABOUT TOM WOOD

The Tom Wood Group is proud to be family-owned and locally operated for over 50 years. Since our start in 1967, the Tom Wood Group has grown outside of automotive to include many franchises with locations throughout the Midwest and New Zealand.


Core Values: Passionately Driven, Uncompromising Integrity, Sincere Desire to Help Others, and Humble Confidence


Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle record, verification of social security number, and passing a drug test at a certified testing facility. Tom Wood Group is an equal-opportunity employer.
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