Customer Service/Inside Sales

Location: Lakeville, MN
Job Type: Full-Time

Are you a detail-oriented communicator with a knack for building strong relationships?
Do you enjoy helping customers while supporting sales efforts from behind the scenes?

We’re looking for a reliable and motivated Customer Service / Inside Sales Representative to join our growing team. In this role, you’ll be a key player in delivering exceptional service and driving customer satisfaction.

What You’ll Do:
• Be the primary point of contact for customers via phone and email, addressing inquiries and providing timely, accurate assistance
• Prepare and process quotes and sales orders for CNC-machined plastic parts, fabricated components, and gasket products
• Offer product and technical support to customers (don’t worry—we’ll provide training!)
• Build and maintain strong customer relationships through responsive communication and proactive follow-up
• Collaborate with internal departments—production, engineering, and shipping—to ensure orders are processed accurately and delivered on time
• Follow up on outstanding quotes and past orders to help drive ongoing sales and customer engagement
• Keep thorough, up-to-date records in the company’s CRM system to ensure continuity and clarity in all customer interactions

What We’re Looking For:
• Strong communication skills, both written and verbal
• Exceptional attention to detail and organizational skills
• Customer-focused mindset with a proactive, problem-solving attitude
• Ability to manage multiple tasks and prioritize effectively
• Experience with CRM systems (or a willingness to learn)
• Previous experience in a manufacturing or technical sales environment is a plus—but not required

Why Join Us?
• Supportive and team-oriented work culture
• Training and development opportunities
• A dynamic role where no two days are the same
• Competitive pay and benefits package
• A chance to be a key part of a growing company in a specialized industry