Remote - Bilingual Spanish Seasonal Customer Service Agent

**Job description**

We're creating an opportunity for you to learn, lead, and grow in your career At Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions, we are hiring multiple Seasonal Tech Support Representatives to support high-volume inbound customer service projects for our industry-leading technology client.*

Sitel Group®️ has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you

• With your job application, you may see some communications come from Sitel Group as well as SYKES.
• *Work with us and you'll enjoy:**
• Working from the comfort of your home
• Full-Time Schedule
• $16/hour and incentive opportunities
• 100% Paid Training
• The flexibility of a seasonal role, with the opportunity to become permanent

**What you'll do:**

• Troubleshoot, resolve issues, and address routine Tax Support customer questions
• Utilize government websites and toolkits to seek out and deliver the right answer
• Document customer interactions and escalate issues that do not have a known resolution
• Represent the TurboTax brand and spirit by demonstrating empathy, empowering and partnering with the customer, and providing them the confidence that they can do their own taxes
• *Required qualifications, skills and experience**
• *Position Requirements:**
• Excellent communication skills, both written & verbal
• Fluent in Spanish and English
• General PC knowledge and comfortable using multiple screens
• Hard-wired internet connection and a quiet, distraction-free workspace
• Schedule flexibility and a willingness to learn
• Internet speeds at a minimum of 5 Mbps upload, 5 Mbps download
• *Desired qualifications, skills and experience**
• *Nice to have (but not required):**
• Customer service background
• Experience with accounting and/or payroll
• An at-home computer setup

**About SYKES**

SYKES is now a part of Sitel Group® As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000+ people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

**EEO statement**

EOE/Veteran/Disabled

Equal Employment Opportunity & Affirmative Action

SYKES observes and supports all applicable laws and regulations concerning equal employment opportunities - regardless of race, color, religion, national origin, disability, gender, age, sexual orientation, or any other protected classification.