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Technical Help Desk Professional

Elite Metro Corp Saint Cloud, Florida
technical help desk technical help desk technical support software team operating operating systems technical assistance assistance troubleshooting communication
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April 19, 2025
Elite Metro Corp
Saint Cloud, Florida
FULL_TIME

We are seeking a talented Technical Help Desk Professional to join our IT Support team at Elite Metro Corp. This is an excellent opportunity to work in a fast-paced environment and provide exceptional technical support to our employees.

About the Role:

This role involves providing technical assistance and troubleshooting services to our users, ensuring that their IT-related issues are resolved efficiently and effectively.

Responsibilities:
  • Respond to help desk requests and provide technical support via various communication channels.
  • Diagnose and resolve hardware and software issues related to desktops, laptops, and other peripherals.
  • Provide technical support for applications and operating systems.
  • Document and track problems using help desk software.
  • Collaborate with other IT team members to escalate complex issues.
Requirements:
  • Experience in a technical support or help desk role.
  • Strong understanding of computer systems and tech products.
  • Familiarity with operating systems and common software applications.
  • Excellent problem-solving skills and ability to communicate complex technical concepts.
  • Customer-focused and detail-oriented with strong organizational skills.
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