Analyst I, IT Systems - Retail
Unleash the power of automation for your job search (Paid option) Apply Manually(Free)
I have time, I'll manually find and apply for jobs
Perform rapid resolution for escalated incident tickets that come into the team’s work queue from the Service Desk leveraging skills and expertise with Puma North America, Inc. (PNA) troubleshooting tools and systems such as SIMON and Cisco Meraki network monitoring platforms, BMC Client Management platform, PNA Retail IT knowledgebase, Vendor and PUMA Global knowledgebases, and industry standard utilities and troubleshooting methods
Manage and maintain Desktop, Server and PoS images and application installation packages for the PNA Retail environment through a combination of third-party vendors and end-point management solutions
Provide comprehensive support including technical documentation for store specific technologies such as security solutions, payment systems and requirements, digital signage, kiosk, and store audio technologies, and unique customer experience platforms
Provide rapid support for retail system integrations and partner with relevant business teams to troubleshoot and resolve interruptions to Retail system integrations impacted PNA Retail including
Perform technical implementation projects in direct support of retail store initiatives and annual maintenance routines such as store equipment refreshes, store application upgrades and enhancements, pop up store events, and store reporting and analytics improvements
Perform technical administration procedures in critical retail systems administration platforms including global systems, server monitoring, Retail Pro and PRISM main back systems, system management utilities, and troubleshooting and diagnostics systems
Partner with business to perform system, integration, and user acceptance testing and documentation of results and track and validate changes using PNA IT Change Management procedures and communicate out changes to relevant parties
3 years’ experience as a senior help desk resource or Systems Administrator
Experience with Ethernet, TCP/IP, Core services (DNS, DHCP, GPO, AD, W-Lan, VPN, etc.)
Microsoft Windows 10 and Windows Server, Apple iOS and various Applications including Retail Pro PRISM, MySQL and Nedap
Experience with Cisco Meraki network administration and MDM required
Ability to document technical troubleshooting steps, create knowledgebase articles, and share complex technical information with less technical staff members
Knowledge and understanding of Retail IT systems, requirements, and regulations
Functional knowledge and understanding of ERP, MRP, CRM, EDI and WM systems, databases, and processes
Relevant certifications (Microsoft, Meraki, Symantec, ITIL Foundations, Security, etc.) a plus
Similar jobs near me
Related articles
- The Affordable Care Act: A Comprehensive Guide to Healthcare Reform in the United States
- A Day in the Life of a Warehouse Worker
- Navigating the Job Market: Tips for Finding Warehouse Worker Positions
- 10 Must-Have Tips for Creating a Standout Warehouse Worker Resume
- What is a White-Collar Worker? Understanding the Definition and Characteristics