Career Advisor
Grant & Associates
Hybrid remote in Washington, DC
advisor
training
coaching
management
financial
advisor
assessment
education
database
salesforce
government
workforce
workforce development
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October 28, 2022
Grant & Associates
Hybrid remote in Washington, DC
FULL_TIME
Career Advisor
Who We Are?
Our employees consistently rate Grant Associates as a great place to work, and often recommend open positions to friends. We are a culturally diverse company with competitive benefits, frequent opportunities for growth and change, training, and fun activities! We provide: Competitive wages for high performance • 11 Paid Holidays • PTO • Tuition reimbursement • Guided Professional Development Plans • Summer Fridays • Weekly Wellness Sessions • Medical/Vision/ Dental • Employer Paid Life Insurance • Employer 401k Contributions • Employee Referral Bonus • Employee Assistance Programs •Company Picnics • Volunteer Experiences
Innovation and a culture of continuous improvement are built into the fabric of our company. Staff have an opportunity to improve themselves and our company by joining our Fit Forward, Culture, Innovation, Equity, Diversity, Inclusion and Belonging, and Green teams.
Hybrid Workplace
Enjoy coming to the office to meet your colleagues but still prefer to work from home? No problem! We have a hybrid workplace model that enables our teams to split their time between home and the office.
General Description
The Career Advisor is responsible for overseeing a case load of job seeking customers to provide program assessment, financial literacy, career pathways coaching and resource referral for barriers to education, training, and employment. The Career Advisor will develop strong relationships with community partners to provide resources for barrier removal to achieve successful customer job training and job placement. Our work environment is fast-paced, high-volume and performance-based. As such, Career Advisors are expected to meet monthly individual and team benchmark goals servicing a caseload of 60-70 customers on average. Monthly Commission available to Career Advisors who meet and exceed monthly benchmark requirements. The ideal candidate shows a never-ending commitment to quality and goals, with a demonstrated ability to drive improved employment outcomes for customers and the business partners we work with. Performance based on customer engagement and retention, data upkeep, customer employment placement, customer employment retention and employment advancement. Positive Attitude, Be Results Driven, Adaptive to Change.
Qualification Requirements:
The Career Advisor is responsible for overseeing a case load of job seeking customers to provide program assessment, financial literacy, career pathways coaching and resource referral for barriers to education, training, and employment. The Career Advisor will develop strong relationships with community partners to provide resources for barrier removal to achieve successful customer job training and job placement. Our work environment is fast-paced, high-volume and performance-based. As such, Career Advisors are expected to meet monthly individual and team benchmark goals servicing a caseload of 60-70 customers on average. Monthly Commission available to Career Advisors who meet and exceed monthly benchmark requirements. The ideal candidate shows a never-ending commitment to quality and goals, with a demonstrated ability to drive improved employment outcomes for customers and the business partners we work with. Performance based on customer engagement and retention, data upkeep, customer employment placement, customer employment retention and employment advancement. Positive Attitude, Be Results Driven, Adaptive to Change.
Qualification Requirements:
- Excellent multitasking, time management and organizational skills a must.
- Counsels individuals to help them understand and overcome extreme personal, social, or behavioral problems affecting their educational, vocational, financial and career goals.
- Assesses information on work history, educational background, experience, and interests to assists customers with the development of Individual Responsibility Place to include personal customer goals, financial goals, career goals, and job readiness needs. Assists customers in identifying in-demand occupations and career ladders for career plan.
- Assists customers in developing a structured job search strategy that integrates an optimal mix of pre-employment activities for advancement into permanent employment and employment retention.
- Facilitates orientations for Career Services Department including motivational coaching and initial intake assessments.
- Monitors customer progress of career and education goals and documents customer progress information in electronic case management database after each customer interaction.
- Maintain electronic case files for each customer on caseload, updating customer documentation within the file at least once per week.
- Prepares weekly and monthly reports related to assigned caseload using MS Excel and Salesforce
- Ensures customer job readiness compliance by maintaining weekly outreach contact with all customers to ensure meaningful engagement in program services and to provide intensive support.
- Assists with barrier remediation with referrals to educational, training, employment and other supportive resources
- Monitors/documents weekly and monthly stipend monies to individual customers with utmost accuracy
- Fosters positive working relationships with all customers and staff
- Identifies qualified candidates for open job orders through resume review, interview coaching and career assessment.
- Provide financial coaching and goals tracking to customers using Salesforce software database
- Ability to work with minimum supervision
- Performs other duties as assigned.
Work and Education Experience Requirements
- Bachelor’s Degree in career services, business administration, psychology or related field
- 2 - 5 years prior experience with case management, career coaching and planning or related work.
- Ability to develop and implement a personalized employment plan including assessment, pre-screening, soft skills training and employment retention.
- Robust administrative experience with attention to detail, time management, and organized process implementation
- Demonstrated success managing a large volume of electronic data, hard copy documentation and ability to organize filing systems weekly
- Demonstrated superior written and oral skills with challenged clientele.
- Ability to always manage and secure confidential information
- Ability to organize, document, and distribute company monies with absolute precision
- Ability to be empathic and firm while setting measurable targets for customers
- Monitors customer service delivery and response time
- Maintains dignity and confidentiality of customer information
- Desire to work with a diverse population of customers with varying needs and high barriers to employment
- Ability to identify resources and connect them to clients experiencing barriers to career goals
- Proven record of achieving and exceeding performance benchmarks
- Proficient at using Microsoft Office 365 and CRM database programs
- Proficient with Adobe Reader
- Training in sales techniques a plus
- Knowledge of Salesforce a plus
COVID-19 Requirements
The DC Government requires that under their COVID-19 Safety Mandate Programs, the COVID-19 Safety Requirement will be expanded to all District employees and all contracted employees. Under this program, all District and contracted employees must provide verification of their full course of COVID-19 vaccination which includes a booster shot, if eligible. As a DC Government contractor, this means that all Grant Associates’ staff in our DC offices as well as all indirect staff whose time is charged to these programs must comply and provide verification of vaccination once hired. (This is subject to change based on DC Government COVID-19 regulations)
About Us
Grant Associates is a national workforce development company that is passionate about raising the economic security for the people, businesses, and communities we serve. Since opening our doors in 1997, we have operated programs in cities large and small, partnering with communities to build the human side of economic development. As one of the largest workforce development organizations in North America, we have provided workforce development services to more than 50,000 companies and helped more than 1.2 million people achieve their career goals. Grant Associates is a wholly-owned subsidiary of Advanced Personnel Management (APM) Group, a leading international provider of Human Services with offices in ten countries.
#LI-Hybrid
- Grant Associates is an Equal Opportunity Employer
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