Enterprise Customer Care AEM Support Engineering Manager

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

Job Title:

Enterprise Customer Care AEM Support Engineering Manager

Work Location:Fully Remote - U.S.Position:The Enterprise Customer Care (ECC) Support Engineering Manager will drive all support, maintenance, and DevOps activities for the Enterprise Customer Care Portal. You will work closely with our business partners, developers, quality engineers, system administrators, project managers, business analysts and end users to support a state-of-the-art Digital Servicing Platform. The right candidate will have strong communication skills, deep technical support knowledge of AEM 6.3+ and place the customer the center of all they do.Core Responsibilities:• Configure and maintain development tools to include CI/CD, environment automation, code quality, platform tools, and test script development• Developing partnership with Adobe to drive release updates, understand impacts and validate build• Implement, manage, and monitor application performance across all environments• Create, manage, and maintain updates for all run books• Coordinate with partners to deploy code changes and system configurations• Strong experience with OSGi back-end technology stack of Adobe Experience Manager (AEM) 6.4 and/or 6.5 to develop and manage AEM bundles and their configurations.• Experience in service-oriented architecture, enterprise integration patterns and API gateways• Experience with JavaScript frameworks/libraries (jQuery, Grunt, Bootstrap etc.) and CSS pre-processing platforms (SASS). • Experience with secure coding practices.• Good experience in AEM Query builder and Indexing. Requirements:• Degree in Computer Science, Engineering or commensurate experience working with digital service technology in a leadership role• 3 or more years of experience with DevOps• 2 or more years’ experience installing, configuring, monitoring, and troubleshooting Adobe Experience Manager v6.3 and higher• 2 or more years installing, configuring, and supporting Adobe Experience Manager Dispatcher in a multi-tier environment• Strong experience with automation tools: Functionalize or similar, performance tools: NeoLoad or similar, code quality tools; Sealights, Sonar or similar and deployment tools: Jenkins, Adobe Pipeline or similar• Working understanding of Python, Perl, Shell Scripting• Work directly with servers and server-side: AJAX, JS, Angular, React• Experience working with a globally distributed team and managing offshore teams.• Experience with authoring, editing, and creating/presenting technical documents.• Experience working with top tier Cloud providers (AWS, Microsoft, and/or Google).• Excellent written and oral communication skills; Ability to communicate effectively with technical and non-technical staff.• Experience supporting high availability enterprise production systems• Continuous integration experience with Jenkins and GitLab CI/CDPreferred Qualifications:• Master’s degree in Computer Science or related field.• Adobe AEM certifications beneficial• Significant experience managing and maintaining high availability enterprise production systems preferred• Knowledge and experience in developing software using agile methodologies.• Skilled in building relationships with clients and in practice development activities.• Ability to work effectively with resources in multiple locations• Experienced in Agile methods, processes, and tools • Knowledge of common SDLC phases, deliverables, and processes• Outgoing and inquisitive personality who can work independently• Proven ability to be effective and adaptable in response to frequent change and ambiguity• Experience with the US Healthcare system• Demonstrated ability to build strong working relationships across a large, cross-functional team• Tools: Jira, Confluence, VISIO (or other similar tool), wireframing tools (i.e. Balsamiq), PostmanTravel:

This role requires travel limited to onsite meetings when required which is estimated at less than 10%.Unique Benefits*:• Flexible work environments• Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets• Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships• Employee wellbeing programs and generous health plans• Educational assistance programs• US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions• Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies• Learn more at https://careers.changehealthcare.com

New York and New Jersey Residents Only : The salary range for New York City, NY and Westchester County, NY is $104,305 - $202,200. The salary range for Ithaca, NY is $90,700 - $168,500. The salary range for Jersey City, NJ is $108,840 - $202,200. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Change Healthcare offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Change Healthcare, you’ll find a far-reaching choice of benefits and incentives.

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Diversity, Equity & Inclusion :

•At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.•Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity Feeling Inspired? Ready to #MakeAChange? Apply today!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some individuals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to [email protected] with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (https://www.changehealthcare.com/privacy-notice/privacy-notice-to-california-job-applicants) .

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.