ServiceNow Systems Administrator

Job Description

We are seeking a Systems Administrator to join our team and help our client deliver dependable and secure IT services alongside comprehensive business service support that not only fulfills but surpasses customer expectations. This is a full-time, onsite, and long-term contract position.

The role encompasses a blend of project management, operations & maintenance (O&M), server upkeep, and the advancement of the client's existing ServiceNow Deployment.

What You'll Do
• Administer, develop, test, implement, and maintain the operating system and related software
• Establish and enforce computer operation standards for hardware-software compatibility
• Resolve software, operating system, and networking issues
• Schedule and monitor system backups and perform data recoveries when necessary
• Recommend hardware and software enhancements
• Schedule, plan, and execute system upgrades
• Configure various hardware devices
• Provide technical support to system users

Required

What You'll Need
• Bachelor's degree in Computer Science, Information Technology, Systems Engineering, or a related field
• A minimum of 3 years of experience in systems administration or related field
• Proven track record with ServiceNow platform management, including ITSM, Security Operations, Strategic Portfolio Management, IT Operations, and IT Asset Management modules
• Experience with system migrations and quality assurance testing
• Proficiency in ServiceNow administration and development
• Strong understanding of IT service management and business processes
• Excellent problem-solving and project management skills
• Ability to handle multiple tasks and prioritize effectively
• Strong communication skills and the ability to work collaboratively

Preferred
• ServiceNow System Administrator Certification is highly preferred

Physical Demands
• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor