Navigator (Housing)

Community Action Agency of Columbiana County, Inc.

7880 Lincole Place, Lisbon, OH 44432

(330) 424-7221

JOB DESCRIPTION

POSITION: Navigator

SUPERVISOR: Support Services Coordinator

CAACC mission statement: To strengthen the community, foster well-being, and promote self-sufficiency. Program mission statement: To provide affordable, comprehensive, and quality services that will strengthen the community and lead to self-sufficiency.

A. JOB SUMMARY: The incumbent will perform duties associated with connecting individuals with natural supports and coordinate assistance to provide wrap around support services in the areas of health, wellness, housing, and self-sufficiency. Incumbent will provide services related to motivating and mitigating barriers of at-risk and homeless individuals within our service region.

B. SPECIFIC DUTIES 1 ESSENTIAL FUNCTIONS:

l . Perform client intake and assessment for a variety of Community Service Department programs

2. Determine program eligibility based on criteria established by funding sources/program

3. Work with the Case management team to determine the needs, strengths, limitations, and preferences of each client and engage in problem-solving to identi$' and reduce barriers to care. The navigator will educate the client and any family members on the available options for acquiring knowledge and skills for managing aspects of their life to include health, wellness, financial stability, housing, other identified needs.

4. Make appropriate referrals to in-house progams or other organizations for assistance

5. Work with Case managers to update client plans on a regular schedule to monitor progress and offer guidance and suggestions to overcome barriers to success

6. Perform Initial, exit interviews, follow up with customers

7. Assists clients in selecting housing units and provides housing support services that lead to self sufficiency

8. Enter client information in all required databases determined by finding sources

9. Maintains objective, non-judgmental case records that effectively communicate accurate and current information

10. Provides detailed feedback to Case Managers and Coordinators around significant behavioral observations, effective interventions, information received from participant during one-to-one conversations and outcomes of appointments.

l l . Establish and maintain relationships within businesses, local providers, and landlords

12. Attend appropriate coalition and other community resource meetings

13. Collaborate with Coordinate supportive services with a variety of regional partners to include but not limited to the Veterans Administration, DJFS, the Juvenile Court system, schools, healthcare providers, and other service providers to maximize use of community resources

14. Support program staff and work as a team to accomplish agency, department, and daily operational program goals

15. Assist participants with items such as filling our applications, interpreting leases, understanding tenant rights and responsibilities, scheduling appointments, and addressing barriers.

16. Perform outreach services that includes street outreach throughout our homeless service region.

17. Transport participants to appointments, inspections, and meetings.

18. Perform coordinated entry services.

19. The navigator will adhere to ethical principles about confidentiality, informed consent, compliance with relevant laws, and agency policies (e.g., critical incident reporting, HIPPA, Duty to Warn).

20. Attend Trainings that may require overnight and/or out of town travel

21. Assist with grant and report preparation

22. Perform on call and client services during all shifts, including nights and weekends on an as needed basis.

23. Maintain client confidentiality

24. All other duties as assigned

c. REQUIRED JOB QUALIFICATIONS:

l . Minimum of High School Diploma or equivalent. Associate degree or like experience preferred but not required. Additional experience in healthcare field is also preferred.

2. Must have an insurable driver's license

3. Must have reliable transportation available for use during business hours and to perform job duties.

4. Ability to remain calm under pressure and diffuse conflict situations

5. Self-starter with the ability to organize and follow through on assignments

6. Good written and oral communication skills

7. Ability to comprehend and cany out oral and written instructions

8. Must have basic math and computer skills

9. Must be able to communicate with a diverse clientele on a one to one and group setting while maintaining professional boundaries.

10. Must complete a criminal background check with no felony convictions

D. ADDITIONAL REQUIREMENTS AND CONDITIONS OF EMPLOYMENT:

l . 90-day probationary period for front line staff and 180-day probationary period for Supervisor, Managers and Directors.

2. Employment is contingent upon the successful completion of a criminal background check.

3. Employment is contingent upon the successful completion of a drug and alcohol test.

4. Employment is contingent upon the successful completion of an employee physical, including a TB test.

E. PHYSICAL REQUIREMENTS:

l . Ability to work in a fast-paced and often high-stress environment, as well as the ability to adapt quickly to workload changes

2. Ability to deal with inside and outside clientele and vendors in a diplomatic and courteous manner while assuring adherence to CAA policies/procedures

3. Above average oral, reading and writing skills to accurately operate a computer, perform necessary documentation and effectively communicate with staff, clients, customers, business partners, other CAA departments, and visitors

4. Frequent sitting, walking, and reaching

5. Occasional lifting (up to 25 lbs.), climbing, pushing, and kneeling

6. Seldom running

F. WORKING CONDITIONS:

l . Numerous interruptions

2. Ability to remain calm and cheerful under stressful working conditions

3. 75% indoors /25% may be outdoors with exposure to odors, dirt, occasional fumes and the general public

COMPENSATION: Hourly

FLSA CLASSIFICATION: Non-exempt

CAA Job Description 8-20-2020

Job Type: Full-time

Pay: From $14.17 per hour

Expected hours: 40 per week

Benefits:
• 401(k)
• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:
• 8 hour shift
• Day shift
• Monday to Friday

Experience:
• Case management: 1 year (Preferred)

Work Location: In person