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Stocking

Michaels Stockton, CA
stocking store team customer service operating delivering unloading merchandise retail lifting north america america resolving
April 30, 2025
Michaels
Stockton, CA
PART_TIME
Job Title: Store Associate

About Us:

Michaels is the leading creative destination in North America, operating over 1,290 stores in 49 states and Canada, as well as online at Michaels.com and Michaels.ca. For 50 years, we've inspired our customers to learn, shop, and create by fostering an inclusive environment for everyone.

Job Summary:

We're seeking a highly motivated Store Associate to join our team. As a Store Associate, you will be responsible for delivering exceptional customer service, helping customers shop our store, and ensuring a fast and friendly checkout experience.

Key Responsibilities:
• Provide excellent customer service by helping customers find products, answering questions, and resolving issues
• Ensure a fast and friendly checkout experience by executing cash handling to standards
• Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and complete enrollments
• Educate customers on our Voice of Customer (VOC) survey
• Assist with Omni-channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in truck unloading, stocking, and planogram (POGs) processes
• Responsible for completing merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPS) and Company programs to ensure compliance with applicable laws and requirements
• Interact with others in an accepting and respectful manner, remain positive and respectful, even in difficult situations, promote commitment to our organization's vision and values, project a positive image, and serve as a role model for other Team Members
• Cross-trained in Custom Framing selling and production

Preferred Qualifications:
• Retail and/or customer service experience preferred

Physical Requirements:
• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Work Environment:
• Public retail store setting, taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks

What We Offer:

We offer a total base pay range of $16.00 - $21.60, opportunities for personal and professional growth, and a commitment to delivering on our purpose to fuel the joy of creativity. We're proud to be an Equal Opportunity Employer, committed to creating an inclusive environment for all Team Members and Makers to create, innovate, and be better together.

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